Big West Dodge - Drayton Valley, AB

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Good, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Sales was great....found the exact vehicle i wanted without having to order one. Was able to negotiate a great price and some have told me that they didn't make money or even lost money on the deal. Finance department was great as i have dealt with this specific person when they worked at the local branch. They worked hard at getting the payments i wanted and walked me through the paperwork and available extra warranties and other related items and was not pushy in selling these items. Parts was great to deal with. Knew what you wanted and made suggestions to an alternate product that would be of better quality and would give the best price possible when comparison shopping. Service was o.k. They had one individual who was very dry and not very personable and come across as if he was just there for a paycheck. The present group is much better and work towards getting one back on the road quickly. Some situations are beyond there control...such as parts availability. Overall they provide a warm welcome environment.
Submitted by: Withheld by request
Number of dealership visits=Once every 6000km, Last visit date=August 25/07, Date report submitted: Oct 2 17:37:00 EDT 2007

Sales=Poor, Service=Good, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
The Finance Staff were very helpful, and courteous. I don't think I would buy there again though due to the fact that the Sales Staff were not looking to help a young man with a purchase. I waited on the lot for about thirty min. before getting aggravated and going inside and talking
directly to the business manager. She was very sincere and wanted my business. I can not remember her name but I have to commend her, she did a very good job in getting me into my car. The service and parts departments were ok, they seamed to talk to me like I was an IDIOT, but the prompt service I got from both departments really impressed me.
I think the sales Team needs to shape up. Overall I love my car which is a 2004 Dodge SX 2.0. I will never buy another vehicle from there again unless they get proper training on how to deal with younger customers
Submitted by: Cliff Atkins          southsidesalescliff[a]hotmail.com
Number of dealership visits=15, Last visit date=August 2002, Date report submitted: Jan 31 18:06:59 EST 2007

Sales=Fair, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I find the service department more into parts changing then trouble shooting. Also when I had taken my truck in about the injectors they told me they were ok and that it was running normal. I had it in twice about this and got the same results both times. Finally 3 months ago I take it in to a independent shop and had them take a look, it was getting noisier running even rougher. The mechanic found the injectors were shot....great warrantee is over too. This cost me $4500 to repair, I never heard my truck so quiet before and had that much power. So I can say service at Big West suck's. Parts department suck's also, they try to charge the most they can. I have learned to phone around first before going to them and every time they have been the highest. So in my opinion AVOID Big West if you can!!!
Submitted by: Joe L
Number of dealership visits=numerous, Last visit date=Sept 14, 2006, Date report submitted: Oct 1 20:58:53 EDT 2006

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
The parts and service staff are very helpful and do go out of their way to make sure that the customer is happy. The sales staff are dedicated to get you the best deal, plus they have a large selection of accessories to make your truck look great. Keep up the good work guys......
Submitted by: withheld by request
Number of dealership visits=14, Last visit date=June 14, 2006, Date report submitted: Jun 26 10:07:48 EDT 2006

Sales=Don't Know, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
my neon would not start and it was taken to big west dodge for repair we were told that the car would be ready by the weekend 4days max we rented a car from them because we had the extra insurance three weeks later the car is done they dealership started to demand $3000.00 and the return of the rental. my car sat in the dealership compound and i was told by the service manager that they worked about 15 hours on the car avoid this place like eboli this is not someplace that people should go and expect to be dealt with with any respect or honesty thanks for reading this
Submitted by: linda stewart           trevor-lindastewart[a]hotmail.com
Number of dealership visits=1 time only, Last visit date=from may 31through june 23, Date report submitted: Jun 23 16:33:26 EDT 2006

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I do not understand the comments of the person whom had the audacity to slander the Big West Dodge dealership. I have had nothing but terrific dealings there with ALL the staff. I was especially treated with fairness and kindness by the parts and service department whom made me feel very comfortable. The staff was very efficient, reliable and courteous to me at all times. I have a brother whom does not live near me, but whom is a professional in the industry, and he has reassured me that Big West Dodge is not only about "making a buck" so to speak, but they do genuinely care about helping the customer out to their full capability. I was even wined and dined by Mr. Green the sales manager of Big West Dodge after I purchased a 2004 Pacifica earlier this year. I appreciated all of the lovely flowers from Mr.Green as well, not to mention all of the compliments on my figure. You guys are all great !!!
Submitted by: withheld by request
Number of dealership visits=Excessive, Last visit date=August 4th/04, Date report submitted: Aug 25 02:18:10 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
The parts and service department goes all out to help get your vehicle going. They also are very good working on diesel engines.
Submitted by: withheld by request
Number of dealership visits=7, Last visit date=AUGUST 6, 2004, Date report submitted: Aug 24 16:38:26 EDT 2004

Sales=Good, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Service and parts are an absolute nightmare. Sales are quite good and they are willing to deal. On my 03 they scratched the paint job installing the correct mudflaps. Running boards aren't aligned properly. fender lips look like swiss cheese. Oil drain plug was only finger tight after one oil change..These people think all customers are complete idiots and will not allow a person the tell them the almighty parts or service guys what might be wrong or which part may be needed. On a bright note the parts dept has a new gentleman working there who pays attention and can remember a customer.
Number of dealership visits=6-10, Last visit date=summer 03, Date report submitted: Dec 14 12:40:45 EST 2003

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: November 15, 2007