Capital Dodge - Edmonton, AB

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
The only bad thing about this dealership I had was service. I had a 1/2 inch stack of service invoices for my 2000 Jeep Grand Cherokee at this dealer alone. They outright lied to me about service and the vehicle 8 out of 10 times. This lemon had 8 complete brake jobs in 50,000 KM !!!
They were asked to change a simple brake lamp and couldn't even get that right. I had never given them attitude or problems, but they certainly gave it to me. I have never been handled so covertly and rude in my entire life at any dealership anywhere. They tried to cover up things and hide errors in
the work performed. In all fairness though I have bought 3 vehicles there and been extremely happy with the sales staff. We have since sold the lemon and still drive a JGC.
* 2 thumbs down for service.
* 2 thumbs up for sales.
* 2 thumbs up for the parts dept. One of the best anywhere for Jeep specific parts!
Submitted by: PJ
Number of dealership visits=25+, Last visit date=July 2004, Date report submitted: Dec 3 23:41:43 EST 2006

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Avoid this dealership like the plague! We bought a van through them and were thoroughly ripped off. The day after we bought it, the van didn't work, and they refused to accept any responsibility. When they finally did work on it, they fixed three different things, three different times, and they never did fix the problem. Almost a year later our van rarely starts, and we've spent time and money trying to fix a problem they MUST have known about before they sold it to us. I will NEVER deal with them again, and I will tell all my friends to avoid them.
Submitted by: Withheld by request - verification info not provided
Number of dealership visits=6+, Last visit date=October 2005, Date report submitted: Jul 25 14:55:47 EDT 2006

Sales=Excellent, Service=Excellent, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I used to deal with and bought a truck from one of the larger competitors in the city, and once I had it they forgot about me, but Capital was able to get me into the truck i wanted, and with no hassles. A couple days later there were a couple concerns I had about the truck, and they
addressed them asap and provided a courtesy vehicle with no questions asked. I have since been back for various little things and they have been awesome in solving these things. I will likely buy my next truck from them also.
The Cummins powered trucks come with their own special little quirks, not all of which are cheap fixes, but there are some excellent preventative options available in the aftermarket which few/no dealerships will tell you about, ie. The injector pumps are notoriously known for being a "bad" part, when in actuality the lift pump is the weak link, and it is what leads to the short service life of the injector pump, but there are a few options in the aftermarket to replace the lift pump and significantly increase the life of the injector pump. Put simply, don't be afraid of the aftermarket world, just choose your shop carefully, I have personally had amazing luck with North American Diesel Performance in Edmonton, they know how to make these trucks work and last.
Submitted by: Kodie       joaker[a]telus.net
Number of dealership visits=10+, Last visit date=15/04/05, Date report submitted: Jun 19 16:28:56 EDT 2005

Sales=Good, Service=Fair, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I bought a 2001 ram 1500 and had to take the truck back for a proper clean-up,The rear glass was replaced and the broken glass was not cleaned up causing cuts to my daughters legs. At that time I complained about the truck pulling . The service Dept. looked at the truck (less than a week since purchase) and changed to front tires to the rear and the rear to the front.They failed to notice the treads were separating and the cords were showing.To fix this problem I spent $1100.00 on new tires.The dealership did not seem concerned. Also at this time I once again requested that the steering be re-checked. because of wandering.The service people reset the steering wheel to center and returned my vehicle.... I will be having the truck checked out by a local dodge dealership and not return to Capital Dodge
Submitted by: al rutter
Number of dealership visits=3, Last visit date=june 14/ 2005, Date report submitted: Jun 18 23:31:24 EDT 2005

Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
My experience with this dealership was great, they treated me with respect. I would go back to them for my next vehicle sale, my sales person was Willy, he is awesome! Very nice.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=March 1/05, Date report submitted: Mar 3 13:32:18 EST 2005

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have visited the dealership to have my Chrysler Sebring serviced. I did meet some of the sales staff and recommended a couple of my friends to purchase there. The service was great although it took a bit longer to get my car fixed than promised once. I will be back to have the car serviced there and plan to keep it for a long time.
Gail Storie
Number of dealership visits=10, Last visit date=March 10/04, Date report submitted: Apr 13 23:37:52 EDT 2004

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 21, 2007