Crosstown Motors (1982) Ltd. - Edmonton, AB

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Good, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Good truck and good dealership. I am Happy
Submitted by: Jim Otto      jimotto[a]telusplanet.net
Number of dealership visits=many, Last visit date=Nov 2006, Date report submitted: Dec 17 17:29:48 EST 2006

Sales=Excellent, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
younger guys in the sales dept are awesome. avoid the older ones like they should be in florida. same day same truck:a.m. old sales guy no deal and a real !!!^^p.m. younger guy went in at 8pm they close at 9pm i left at 11:15pm. got the same truck i was denied earlier. salesman and manager kept all repair promises to the letter including some details i forgot! i couldn't be more happy they almost rebuilt the truck to new spec. new paint repaired all mechanical and body glitches. i'm pinching myself as to my hopefully long term good fortune. wish all of the past 20 vehicles i have purchased could have been this good. by the way find a salesman from newfoundland as they are the most honest people you will ever meet.
love my truck, ya!ya! almost love my salesman
Submitted by: Withheld by request
Number of dealership visits=3y, Last visit date=aug. 29/06, Date report submitted: Sep 4 16:12:20 EDT 2006

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Shopped around; Best dealership ever. Friendly environment. Moe you were the best.
Submitted by: Cindy
Number of dealership visits=6, Last visit date=April 8, 2005, Date report submitted: Apr 18 23:38:23 EDT 2005

Sales=Good, Service=Fair, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I bought my 1998 Dodge Ram 1500 Quad Cab 4x4 back in Nov.`98. I love my Dodge Truck. This was my first new vehicle purchase and I feel I learned a lot from the experience. I learned that if you are not happy with what is occurring in your dealings, that there is plenty more fish in the pond. The Service Department has been a bumpier story. While under warranty my thermostat housing was in the shop twice for antifreeze leaks and within two months of each repair the leaks occurred again. I am a licensed mechanic my self and once the warranty expired I replaced the gasket my self and to this day it is still sealed. I now do all the servicing and repairs to the truck my self since the warranty has expired. The Parts Department is where I have enjoyed my visits the most. I constantly have good luck dealing with Timothy. The only time I had a problem was when Tim mispicked a oil filter and I had to bring it back. He exchanged the filter and gave me an extra one for the mix up and my time. He always is able to take the time to answer any questions I may have.
I love my Dodge Truck and am enjoying this website.
Submitted by: Dean Hunt
Number of dealership visits=3, Last visit date=2003, Date report submitted: Sep 23 23:17:18 EDT 2004

Sales=Good, Service=Poor, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
The mechanics have no idea what it is there doing. The car I bought had some glitches as soon as I bought it. Of course they failed to tell me my car had been in a small accident and the paint job was not well done. There was no compensation. You buy it, it's your problem. When I went to get service work done, none of it was under warranty. I had to argue with them to no avail. On one instance they practically accused me of four by fouring in my intrepid. It's a full size car not a truck!! On a second occasion my horn did not work and they deemed it as electrical and again it was not warranty work. Of course I went and got new horns and voila they work. The auto body shop was excellent however and I had a good experience with them.
The service department at crosstown is something you should avoid like the plague. take it somewhere else.
Submitted by: Albert Parenteau      uparenteau[a]hotmail.com
Number of dealership visits=3, Last visit date=2003, Date report submitted: Thu Sep 16 12:12:09 EDT 2004

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Took a truck out for a test drive on my way through Edmonton. The sales manager insisted that I had have a credit application in and put a deposit on the truck before he could let it go out on a test drive. I gave them my visa believing that it was just for insurance. When I returned the credit app. was approved but the trade in they were giving for my vehicle was not acceptable so I did not buy it. They kept the deposit and would not reimburse it. Very pushy and misrepresented the deposit purpose.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=November 1995, Date report submitted: Jul 30 21:45:00 EDT 2004

Sales=Avoid, Service=Avoid, Parts=Fair, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Well, where to start. I bought my Dakota from legal motors in 2002. They beat Crosstown's "best price" by $5000 without me even telling them I was dealing at Crosstown. I only used Crosstown's service because it was close to work. During a regular oil change they told me that my tranny was leaking. They had the vehicle in 3 times, each time for over 24 hours, and they still could not fix the problem. They did not have a courtesy vehicle and the shuttle took and average of 2 hours to drive me home although I'm 15 min away. After the fourth visit they told me there was no leak. This, even though I had been adding fluid.
One visit back to legal and they found and fixed the problem without and fuss. To top it off Crosstown left a toolbox and tool under my hood and slammed the hood on it! It left a small dent in the hood that the manager denied seeing and I still have the tool. They paid me lip service over the phone, but when I gave them the vehicle again, they did not do anything. In addition, the other warranty work they were supposed to have done needed to be redone, including a new blower motor. I have no way to verify they even did the work in the first place. Seems very shady, not to mention incompetent.
They should change their sign to Double-crosstown Motors.
Submitted by: Steve
Number of dealership visits=2, Last visit date=March 2004, Date report submitted: May 1 11:02:47 EDT 2004

Sales=Don't Know, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
very excellent job at the quick lube on my neon. everyone was so nice to me. i recommend this services to anybody who listen to me.
Number of dealership visits=10 or more, Last visit date=jan,15, Date report submitted: Mar 9 14:00:23 EST 2004

Sales=Good, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I will never buy another Dodge again. I recently bought a 2000 Durango RT 56,000km, this truck was mint; we drove it for 2 months put less then 2000km on it and the engine went. The dealership is not being very helpful. They have had our truck in there shop for 18 days know and are still trying to make a decision weather to cover it or not.
Submitted by: T. Dragon
Number of dealership visits=1, Last visit date=Jan 6, 2004, Date report submitted: Jan 6 10:32:31 EST 2004

Sales=Excellent, Service=Good,
Bought two Grande Cherokees and a 2003 Cummins powered Quad cab since 1996. When I went to get a fifth wheel hitch put in we found that the box was not centered ( it was out to the RH side by about 1" I took it back to the Dealer and it was repaired immediately and with an apology for not catching it on the Dealer prep.
Submitted by: Jim Otto    jimotto<AT>telusplanet.net
Number of dealership visits=Many, Last visit date=Nov 23 2002, Date report submitted: 23 Dec 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 21, 2007