Crowfoot Dodge - Calgary, AB

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Foolishly I took my Caravan back to these jokers to take a fifth look at the power steering - after all they have already charged me 500 bucks and have not fixed the problem so I figured they owed me. After 2 days in the shop - or more likely sat in the yard, they tell me they cannot located where the groaning noise is coming from but suggest I could pay a further 700 dollars to have the pump removed and bench tested or have the rack replaced for around 1300 bucks. The pump is attached by two bolts. There is a low pressure inlet pipe attached by a pipe clamp and a high pressure line attached by a flange bolt - come on guys don't insult your customer's intelligence by suggesting this is almost as complicated as an engine removal. I would suggest to anyone thinking of using this dealership - don't. Buy a Haynes manual, you can't do a worse job than these morons.
Submitted by: =Dave
Number of dealership visits=Too Many, Last visit date=Sept 19 2007, Date report submitted: Sep 21 14:05:40 EDT 2007

Sales=Good, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Bought a van there, the sales team was ok. When Van broke down got towed there. Bad mistake. They did not know what was wrong so they put in a new starter. Next day van broke down again in the cold with 6 kids in the car. Got it towed again. One service person said it was the starter the other did not know. Husband saved messages on his phone. Charged over 700.00 worth of work when it was a .50 cent part. Had to call several times to get original starter back in with refund. Manager was rude, disrespectful, and we proved with the conflicting phone messages they were lying. Was refunded some of the money but if we had taken van to a decent place it would have cost us .50 for the part and about five minutes. do not go there i tell everyone i know! this is the second time we have been hosed by this dealership.
Submitted by: Withheld by request
Number of dealership visits=4l, Last visit date=February 2007, Date report submitted: Aug 26 12:03:19 EDT 2007

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
At around 60K, I was getting a groaning noise from the steering which was worse on cold days and usually disappeared after around 10Km but would come back intermittently even when the van was warm. As the van was still under warranty and not wanting to be stung for a steering pump/rack, I took it into Crowfoot Dodge in Calgary. They charged me 50 bucks to look at the van, told me they could find nothing wrong and the noise was "normal" for vehicles of that type then told me that a recall would be performed on the vehicle while it was in the shop (steering hose). The noise was still there but as I had been assured that this was normal, I just put it down to the usual crap engineering standards found on most chrysler vehicles. After consulting with several people who also own Dodge GC's and finding out that the noise is in fact anything but normal, I took the van back to crowfoot dodge who -amazingly- now decide that they really can fix the noise. This decision may have been swayed by the fact that the van is now out of warranty so they smell serious cash. I pointed out that the problem was brought to their attention while the van was in warranty but all I get is "'tough luck". What they did was add a power steering cooler to the system which looks like a cheap radiator grill attached in a vulnerable position on the underside of the car beneath the driver. They also flushed the system then left me with a bill for 421 bucks and make a big thing about how nice they had been by giving me the parts for free. It would have been nicer if they had looked harder and bothered to road test the van while I could have claimed under warranty. I had to admit at this point that that I was stunned by the brilliance of their logic, fixing a cooler to reduce the temperature of the steering fluid when I had expressly informed them that the problem was worse when the engine was cold. So I drive the car away with my gleaming new steering fluid cooler, only to find that the noise is still there but worse. Back to the dealership (Crowfoot dodge) and they decide to add a length of steering hose to the cooler they previously added. This is cunningly attached to the car in boy scout fashion with a pair of cable ties. No doubt they think I will be paralyzed with laughter the first time I see this contraption in my rear view mirror after driving in next winters inevitable ankle deep snow. They also mentioned that they had cleaned the steering reservoir filter which you would have thought would be clean after the flush (2nd visit).
Anyway thanks Crowfoot guys, the noise is still there and you have truly amazed me with your incompetence and lack of customer care. Thanks especially to the service manager who makes every attempt to avoid my telephone calls. Thanks to the dizzy secretary who never fails to amuse me by claiming no managers are available. Thanks to Chrysler Canada for backing up crappy dealer service - I am now enlightened as to why you are almost out of business.
I would appreciate any suggestions from fellow victims of chrysler as to what might fix the problem.
Get the extended warranty every time on chrysler vehicles
Submitted by: Withheld by request
Number of dealership visits=several, Last visit date=April 2007, Date report submitted: May 23 11:53:08 EDT 2007

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Dodge Grand Caravan 03 At 55K, my power steering begins to groan when turning the steering wheel at slow speed especially when cold. Took it into CROWFOOT DODGE who charged me for half an hour labour to do the inspection. Told me that the vibration and noise was normal in all van models, then performed a recall on a steering hose. Mmmm, so was there any reason to charge me the half hour labour to inspect the system if there was already a design fault. So there I am thinking my still groaning upgraded steering was normal until I gave a couple of buddies of mine a ride downtown. Whoa! what's the groaning noise is all I get from them. That's interesting, I thought, maybe another trip to the dealership is called for. So in I go and a helpful service guy locates the problem and fits a power steering cooler. Now this problem was first looked at by crowfoot dodge (documented) at 55K inside my warranty period and described as normal noise, then the same problem was looked at again outside my warranty, and it was considered necessary to throw 500 dollars worth of work at the problem to fix the same noise. Only now, the ripoff merchants at crowfoot dodge won't acknowledge that they should have done this while the van was under warranty. By fitting a cooler to the steering pump, they are admitting that the design has a flaw and what gets me is why they think cooling the steering fluid will help when the steering is noisy when the van is cold. MY general advice with these guys is let nothing go while your vehicle is under warranty, go at them like a dog with a bone as there is no common sense or goodwill at this dealership when the warranty is out and they want to get out the rubber gloves.
Submitted by: David Rushforth       drushfor[a]ucalgary.ca
Number of dealership visits=one too many, Last visit date=April 26th 2007, Date report submitted: Apr 27 17:26:48 EDT 2007

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I took my 1500 quad cab for the 25000km service which was booked in at 1:30pm. I arrived 20 minutes early but the service advisor said that was fine.In his own words "lets get started so we can get you on your way" He showed me to the waiting room where I waited and waited and waited. At 3:45 I decided to see what the problem was and after talking to one person who sent me to another, I find out my truck is sitting outside waiting for me. How long was it there? I have no idea. Once getting my keys and entering my truck, I find no window sticker telling me when next service is due or nothing checked off in my service manual. Did they do the work? I have no idea. What I do know is that I sat in their waiting room for over 2 hours, and will never sit there again.
Ram's Rule !!!
Submitted by: chico
Number of dealership visits=5, Last visit date=April 11,2006, Date report submitted: Nov 1 11:30:29 EST 2006

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have been dealing with these guys for years. From Rob the Internet Manager to the finance office lady Leanne and the parts guys and service they are awesome. They take the time to show you everything. Rob shows you invoice and how much you are going to be paying over that, he breaks down the lease or finance for you so you can understand it. As does the finance office. The parts and service guys do their utmost to look after everything for you to make sure you are well looked after. SO PEOPLE, PULL YOUR HEADS OUT OF THE SAND AND GO SEE CROWFOOT !! If you ask for the right people they will look after you !!! Do yourself a favor and see Rob and the rest of the team and they will look after you !
Submitted by: Withheld by request
Number of dealership visits=one, Last visit date=Oct. 31, Date report submitted: Apr 14 01:05:06 EDT 2006

Sales=Avoid, Service=Avoid, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I really love the dodge dakota. nice truck. however, after checking out CROWFOOT DODGE I reconsidered buying a dodge. At the time there was only 3 used dakotas....in the $20k to $25 price range. This was my price range. Unfortunately, these 3 models did not match what I was looking for. Really quickly the sales man had me looking at brand new dakotas with 4x4 V8 well above 30k. The brand new truck was out of my price range and I repeated to the sales man that it was too much. I felt really uncomfortable and pressured to sign the paper work that he was working so eagerly on. It was like a wolf licking his lips. I will never go back to CROW FOOT DODGE. I have heard many bad stories about the service and parts departments from co workers who have bought new vehicles there. STAY AWAY!!!!!
Submitted by: Rob
Number of dealership visits=2, Last visit date=May 15 2004, Date report submitted: Jul 7 22:29:17 EDT 2004

Sales=Avoid, Service=Avoid, Parts=Avoid, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Service department is horrible, took my van in for service, not only did they not do anything, the "lost" it, service department closed, had to get the courtesy driver to try to find the keys. Took my dodge ram in for electrical work, they did $1100 worth of unnecessary and unauthorized (by me) work, smoked in the truck. When I complained they agreed to clean it. When I returned to pick up the truck it was raining and the windows were left open. New vehicle prices are the highest in town.
Number of dealership visits=3, Last visit date=April 2004, Date report submitted: Jun 4 14:37:02 EDT 2004

Sales=Don't Know, Service=Avoid, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
They are expensive, Twice I have found that the work I paid for was not satisfactory. Paid for a service and found that the service guy did not completely refill the transmission with oil. Another time I was told by the service rep that they could not service my vehicle as they did not do air conditioning and he referred me to a real sleazy place across town...Later on another visit I was told that they in fact do service air conditioning and always have?
Another time the parts dept would not sell me a part that I needed, they told me I had to buy a complete assembly that cost me three times as much. The parts guy told me I could not order just the piece I needed. I later purchased just the part I wanted from another dealership without any hassles.
A couple of other times I have figured that they have actually caused damage to my vehicle when I have had it in for service work. Yes I did use the automated phone system to register my complaints and despite assurances that a Service Dept foreman would call me back they never did.
I would not recommend Crowfoot Dodge for service work or parts, to anyone. I always had to double check anything I paid them to do and got sick of finding things not completely reassembled correctly or not done to my satisfaction. To me it seems like they are always in too much of a rush and they make silly mistakes and then go overboard to cover it up after the fact.
As for the guy who sent me elsewhere to get my air conditioning fixed....I did wonder if he had some close ties to the shop he sent me to...By the way I didn't have my air con repaired at that place.
I did not feel that the staff valued me as a customer and they were more interested in the Internal shop politics and Dealership Policies which seem to be designed to cover up there screw-ups rather than an honest dialogue. In fact twice they simply refused to follow up on my complaints....I go elsewhere or do it myself.
Number of dealership visits=4, Last visit date=2003, Date report submitted: Apr 11 02:14:13 EDT 2004

Sales=Avoid, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Without doubt the worst company I have EVER dealt with! Booking a service can take days sometime weeks. Would not arrange to carry out safety recall work on vehicle, saying that "they were too busy that month".
I found that on a leased Jeep I had from Crowfoot Dodge the mile counter was in error by 10% When I asked them to correct this they refused, saying that a 10% error was acceptable. YEAH! I"M SURE IT IS, IF SOMEONE IS PAYING THEM FOR EXTRA MILEAGE ON A LEASE!!!
Take my advice. Before doing business with this company - DO YOUR RESEARCH AND TALK TO THEIR EX-CUSTOMERS -
DON'T DEAL WITH CROWFOOT DODGE!!! But don't take my word for it call Chrysler on 1-877 537-6436 and ask THEM if they have had any complaints about this firm.
Steve Kelly
Number of dealership visits=2, Last visit date=2001, Date report submitted: Feb 19 20:46:16 EST 2004

Sales=Don't Know, Service=Poor, Parts=Good, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
worked out myself that there was a problem with the circuit on one injector of my colt. They charged me 160 bucks to confirm that my engine management module had a problem. This car has a diagnostic plugin so should have taken five minutes. And why the environmental fee? Guess the computer diagnostic equipment must use a lot of oil :{
Number of dealership visits=1, Last visit date=2003, Date report submitted: Jan 25 23:11:11 EST 2004

Sales=Avoid, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I purchased a vehicle from this dealership and was advised that it would be tuned up prior to picking it up. When I arrived at the dealership at the predetermined time, the vehicle was not ready, it had not even been washed yet. The sales person was not available (naturally) and no one had any answers. It returned at the request of the sales manager a few hours later and found that the car had not been properly cleaned and when I was about 5 KM's from the dealership, the "Service Engine Soon" light came on. I had to fight with the sales and service managers to get my vehicle fixed under "their" warranty.
In the end, the service. I would strongly advise against purchasing a vehicle from this dealership. Go to Renfrew Chrysler in downtown instead.
Number of dealership visits=10, Last visit date=June 1, 2003, Date report submitted: Oct 21 17:45:42 EDT 2003

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
I am not sure what this last guy (Adam) in the previous email is talking about, must be on something. I have bought my last two Ram's there and have dealt with Garth. He is nothing but professional and straight forward. I have always had good service in both the sales department and with service as well. WOULD HIGHLY RECOMMEND THIS DEALERSHIP !!!
My only parting shot is at people who do not have a clue how to buy a vehicle. They are usually the whiners and criers on these websites. Most people who have a major problem probably could get it looked after by the dealer if they go through the proper steps to resolve the problem. Also learn about the vehicle before you go in and treat the salesperson like a person not a piece of crap or they will treat you the same! I am high end sales and believe this to be true.
Number of dealership visits=10, Last visit date=June 1, 2003, Date report submitted: 24 Jun 2003 18:12

Sales=Poor, Service=Don't Know, bought there=No, scv_there=No,
I was just stopping in to get some info about a dodge dakota that I was interested in, Instead of showing me any of the vehicles i was pulled inside and already having paperwork drawn up. The salesman Garth was asking me what i was looking to spend for payments down payment etc, and instead of writing down what i was saying he kept talking me into bumping the numbers up just a bit at a time. I had asked about any used vehicles that he might have had on the lot, but he said that there really weren't any that met my demands, and that the financial deal i wanted could not be reached on a used truck. then when i said i wanted to sleep on it he got more pushy and defensive trying to get me back in the next morning. when i checked the internet the next night, i went on to see the inventory they had listed for used vehicles, i found 3 in my price range that met my criteria, so he lied about that. Then the next morning i stopped by Big 4 on MacLeod to compare a little, the sales man there Bill Doddridge answered all my questions and said my criteria could of course be worked out on a used truck. He showed me a great dakota and we did the paper work right away. I left felling like I did get the Dakota that i was looking for.
I recommend to look at big 4 if you are in the market for a dodge, Crowfoot seems to really push higher pressure sales tactics, they want the quick sale, and don't give them a cent for a deposit no matter how easy they say it will be to get back if you change your mind. Garth became very hostile and pushy over the phone when i said i was coming back for my money that he originally said was "no problem to get refunded if you change you mind." He already was trying to tell me to go to someone else to try to get my refund, and that he didn't know if they went out to buy my truck yet. I still have to go in in person to get my money and hope i don't run into a problem.
Adam Gorski      agorski<AT>shaw.ca
Number of dealership visits=1, Last visit date=20/ 03, Date report submitted: 25 May 2003 15:14

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
This is the best place in Calgary to buy and service your truck !!! They gave me a great deal, great financing, and it exceeded my expectations !! They even brought the vehicle to my house for me as I couldn't get away. The service department is great as well, always eager to help me anytime I need it. Would recommend this place to anyone who wants to listen !! PS. the GM of the dealership Vicki is not to hard to look at either !! Best looking person in the car industry !! Other dealers should learn from these guys !!!
Number of dealership visits=15, Last visit date=April 16, 2003, Date report submitted: 24 Apr 2003 17:10

Sales=Excellent, Service=Excellent, bought there=yes, scv_there=yes,
great from top to bottom. Everyone in the sales and service process was very helpful. Easy to do business with and would HIGHLY recommend to anyone !!! Best truck I have ever bought and I have owned a lot. Would recommend a Ram and Crowfoot Dodge to anyone.
Number of dealership visits=6, Last visit date=Feb 7,2003, Date report submitted: 13 Feb 2003 11:46

Sales=Excellent, Service=Good,
The whole purchasing experience was professionally and courteously handled to my complete satisfaction and enjoyment.
Number of dealership visits=over 5, Last visit date=Jan. 8, 2003, Date report submitted: 08 Jan 2003

Sales=Avoid, Service=Avoid,
I will never recommend this dealership to anyone. Been to service dept 5 times for the same problem and still not fixed. Given wrong size spare tire when I first received vehicle and sales dept gave me run-around, never received the right spare. THEY SUCK!
Number of dealership visits=over 5, Last visit date=Sept 2002, Date report submitted: 06 Dec 2002

Sales=Avoid, Service=Avoid,
sleazy sales manager and incompetent service department. Will advise everyone I know to stay away.
Date report submitted: 09 Aug 2002

Sales=Avoid, Service=Don't Know,
Absolutely disgraceful sales service. Disgusting sales tactics. Will never recommend to anyone and will warn everyone to avoid Crowfoot Dodge like it's the Plague.
Date report submitted: 26 Jul 2002

Sales=Excellent, Service=Excellent,
I was totally happy with the whole buying and service experience at Crowfoot Dodge. I called around to other dealers and could not get the straight goods on price. When I called Crowfoot they told me everything I needed to know. I was happy with the salesman and the finance manager. I would recommend them to anyone. Then I had a great experience with the service department as well on my 5000 km oil change.
Date report submitted: 03 May 2002

Sales=Poor, Service=Good,
Crowfoot Dodge have some very good service folks and reasonable mechanics. They've really worked hard to trouble shoot the problems that arise on my diesel 2500.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: November 15, 2007