Grove Dodge - Spruce Grove, AB

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
I didn't have a good first experience here the sales rep i got was trying to force a vehicle that i did not want on me. he didn't know the information that i wanted he kept on going to the books and at one time he told me just to look online for the information. But the reason i went back was the manager he treated me well so i though well lets see what he can do for me. The gave me a wonderful sales rep he was great he had knowledge about the vehicles and got me in to one that i love. If i was to buy from dodge again i would go back to spruce grove but i would only go to the one sales rep he went the extra mile for me. His name is Geoff and he treated me and my husband like we were the only people in the place he even stayed after hours for us.
Submitted by: Withheld by request
Number of dealership visits=NA, Last visit date=febuary 14 2007, Date report submitted: Feb 26 17:57:06 EST 2007

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
In July I had decided to purchase my first vehicle. Little did I know that Grove Dodge was going to give me the biggest headache of my life. I have never been treated so terrible in my entire life. "Customer Service"... well I'm almost positive that doesn't exist in their vocabulary.
And if what I got was "customer service" then I hope they don?t give such fantastic "customer service" to everyone that deals there. I was hung up on, lied too (repeatedly), phone calls and emails never returned. Seriously for anyone? STAY AWAY! Its been five months since my dealing with them and
I'm still dealing with it, it is now the end of December and now a law suit to boot. Would I buy a Dodge/Chrysler product again? Yes, but NEVER from Grove Dodge!
Submitted by: Michelle
Number of dealership visits=few, Last visit date=NA, Date report submitted: Dec 29 11:20:24 EST 2006

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
They are honest with there prices that I received over the telephone, and did not change it $1 when I came in. I ordered with hesitation. General sales manager Terry Martens came from Derrick Dodge and is a honerable person.
The third Cummins I have owned and would buy more if I live long enough
Submitted by: Paul Morck      pmorrck[a]telus.net
Number of dealership visits=2, Last visit date=August 18 2004, Date report submitted: Sep 7 18:41:48 EDT 2004

Sales=Good, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
bought a 2002 intrepid at grove dodge, made the mistake of buying an $1800 basic service package good for 100,000k this is one of the biggest rip offs $1800 for 20 oil changes, this is basically all you get, 20 oil changes at a lube shop will cost you $800, asked for a air filter at 30,000k and they charged me $35 for it, also watch out for this, Had oil changed there one day and on the drive home I smell oil burning stop and look and there's oil pissing out the oil filter had to reach under car with bare hand and try to tighten hot oil filter that wasn't even hand tight,and then a couple changes later it happens again! Still have 8 changes to go on my service package and then I'm outa there I'll go to a lube shop, until then I'll be on the ground in the dirt checking my oil filter every time I leave Grove Dodge.
Number of dealership visits=6, Last visit date=march 01 2004, Date report submitted: Jun 13 10:22:18 EDT 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
I responded to an ad in the local paper, 2004 Dodge van for about $23,000.00, I called the dealership to get some more information and was told by the salesman he was not aware of this van or the sale, briefly, he wanted my name and phone number before responding to any questions, I simply stated I wanted a price on a specific vehicle to which he would not reply, I stated I would go to a different dealership to which the reply was "god bye", Grove Dodge lost a sure sale today as I am purchasing a vehicle today but will not consider this dealership.
Number of dealership visits=1, Last visit date=June 9, 2004, Date report submitted: Jun 9 15:33:54 EDT 2004

Sales=Don't Know, Service=Excellent, Parts=Good, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Service department was excellent. Didn't take any extra time than they said they would. Did the job for the price they quoted and even phoned me a couple of days later to see if everything was OK and if the service was satisfactory. A far cry from the service idiots at Stony Plain Chrysler.
John
Number of dealership visits=2, Last visit date=April, 2004, Date report submitted: May 21 18:40:47 EDT 2004

Sales=Poor, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
This was one of the worst experiences I've ever had. I bought a neon there and had nothing s but problems with it and when I would take it to have it looked at they would say "I don't know what you are talking about they are supposed to sound like that or we don't hear anything". I had to eventually take the vehicle to another dealership to have if fixed after at least 2 attempts with grove dodge.
Number of dealership visits=1, Last visit date=July-August 2003, Date report submitted: Nov 5 20:49:02 EST 2003

Sales=Avoid, Service=Fair, bought there=Yes, scv_there=Yes,
I bought a Chrysler Sebring from Grove. I already have a Dodge Truck that I bought privately. Like my Dodge Truck.
Kerry Mack      kkmack[at]primus.ca
Number of dealership visits=1, Last visit date=May 2002, Date report submitted: 03 Sep 2003 13:19:28

Sales=Good, Service=Excellent, bought there=Yes, scv_there=Yes,
I have bought 3 trucks from Rod. The sales have always been great. The finance officer is not a man of his word and has made many mistakes. Rod made the sale solid. The serviced department used to stink but since they have hired the new service person, it has been very good. I hope they keep up the good work.
D. Blake     d.j.blake[at]shaw.ca
Number of dealership visits=13, Last visit date=August 2, 2003, Date report submitted: 21 Aug 2003 23:53:14

Sales=Excellent, Service=Excellent, bought there=yes, scv_there=yes,
I purchased my Dakota in December. I am on the road a lot so I needed an oil change fairly quickly. Passing through town I stopped in unannounced. Service Manager Kevin was understanding and had me in and out within 20 min. Highest honors to sales. I shopped 4 different dealerships and felt like I wasn't completely satisfied until I came to Grove. Robert Shaw in sales and Bill Miller in finance were exceptional. No pressure - no games, just straight talk. Highly recommend.
Gary Park
Number of dealership visits=2, Last visit date=Feb 03/ 03, Date report submitted: 13 Feb 2003 20:20

Sales=Excellent, Service=Don't Know, bought there=yes, scv_there=No,
I first contacted dealer through email and received immediate response with a brochure mailed to our home. We then visited the dealer to look at new and used pickup trucks and Robert(one of the salesmen)was very helpful. We returned the next day and took a truck for a test drive, it was perfect for our needs and with Kevin's assistance in financing, we bought a 1998 low mileage truck. I would recommend this dealership to everyone that appreciates small town, pleasant and hard working people, something lacking in our society as a whole.
Number of dealership visits=2, Last visit date=Feb 03/ 03, Date report submitted: 03 Feb 2003 17:57:29

Sales=Excellent, Service=Excellent,
been in to service twice for my vehicle,first time march 2002, service terrible,same with service manager. Went back Sept.22, met new service manager, what a difference extremely helpful. I can see they the dealership care about their service customers with implementation of new service manager. Highly recommend.
Number of dealership visits=2, Last visit date=Sept. 22,02, Date report submitted: 29 Sep 2002

Sales=Excellent, Service=Avoid,
Service is terrible. Took a used vehicle in there and after 3 trips in and hundreds of dollars spent got told vehicle needs a new motor. Service manager basically called me a liar. They have no idea what the meaning of the term customer service is. Will never take another vehicle in there and will tell anyone who asks to stay away unless they want to get absolutely nothing for their money.
Date submitted: 03 Feb 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 21, 2007