Mountview Dodge - Lethbridge, AB

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Excellent, Parts=Good, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I wasn't sure if I should try these guys out for service since reading other posts on this site but thought that things might be different after it being 12 years. I have heard from a few of my clients that years ago,when there was different ownership, some very questionable stories
were reported about dealings with this business. Wow what new ownership will do for a dealership!! Overall my experience with Mountview yesterday was a pleasant one. The main situation I was worried about involved removal of spark plugs that were the original(8 years old)ones. I don't know why anyone would leave plugs in for that long??! It wasn't an easy job for the tech., one even snapped as it was being removed, separating into a core and threaded pieces. The tech. knew exactly what to do and swapped them with the new ones. I've done plugs on vehicles many times but was glad I decided to leave it to the pros there.
Submitted by: jason laible     jasonlaible[a]hotmail.com
Number of dealership visits=2, Last visit date=06/13/06, Date report submitted: Jun 14 14:13:21 EDT 2006

Sales=Don't Know, Service=Avoid, Parts=Avoid, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Our truck was just under 2 yrs. old & had about 500km until the warranty ran out. My check engine light came on & I tried to get the truck in before warranty ran out, but they couldn't do. So with 200km's over I was able to bring it in & was told to file for a reimbursement& I should be covered. HA! While waiting for word on that, we found that the $900 we shelled out hadn't fixed the problem! So we had to put out another $700 to fix it. They had our truck for most of the Christmas holidays, & we find that it hadn't even been touched, cuz the tranny guy was gone! Anyway we had to get a loan to pay for the last part of the work & finally heard that we weren't being reimbursed for any of our work, because of the K's on it! After fighting with them they gave us just under 1/2 of the $900 & we are still out for the payment of the work that did fix the truck. In short the service & mechanics have no idea what they are doing & have no problem taking your money before fixing it right! Never trust this dealership, I won't.
I will consider purchasing another dodge vehicle, but definitely not from here & I'll never service it or any of my vehicles here!
Number of dealership visits=3, Last visit date=dec. 03, Date report submitted: May 9 23:06:32 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
bought by cummins there(good deal and trade)..lift pump quit on it a week later. they immediately took one off of another truck and i was back on the road in less than 2 hours.....nice and thanx.
Number of dealership visits=3, Last visit date=dec 20 2003, Date report submitted: Jan 8 00:39:56 EST 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes,
Buy_DaimlerChrysler_again=Yes,
We have gone back to Dodge after having Ford and Chev. and expect to have a high degree of satisfaction again.
Doug Einsiedler
Number of dealership visits=1, Last visit date=Dec.12-2003, Date report submitted: Dec 17 10:56:40 EST 2003

Sales=Good, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
We bought a used 1993 voyager from mountview. A few months later, we were getting it serviced at Canadian Tire and they told us it needed a head gasket and would probably cost 7-800 dollars. We were upset, so we called Mountview and they asked us to bring it in so they could look at it. Upon inspection and some testing, they determined it is fine and needs nothing. It has been running trouble free and we are grateful we got a second opinion. Thank you.
Jim Fergason
Number of dealership visits=2, Last visit date=Oct 6 2003, Date report submitted: Oct 15 23:37:32 EDT 2003

Sales=Fair, Service=Avoid, bought there=Yes, scv_there=Yes,
I took my 2001 dodge to Mountainview to be serviced and told them of the noise in the transmission. I am mechanic and I knew something was definitely wrong, but being woman when I told the service manger about the noise and my credentials he mocked me and basically told me I was daft. So I phoned Dodge who just echoed his sentiments. Then I went to Fernie Chrysler because it was under warranty and I wanted it fixed when they took the tranny apart it was burnt up, now this vehicle had 15,000 Kms. on it at the time and had no heavy work so they fixed it with a smile and I was happy.
Women aren't stupid and we have money and can buy cars too I hope Dealerships realize that we are the majority not a minority.
Number of dealership visits=6 or 7, Last visit date=Sept. 2002, Date report submitted: Sep 16 16:48:24 EDT 2003

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
We have bought/leased many vehicles from Mountview. We have had a few problems(very few) and have never been let down by their service. We would recommend them to anyone that is looking for no B.S. service.
Number of dealership visits=several, Last visit date=August 19th 2003, Date report submitted: 03 Sep 2003 22:44:46

Sales=Fair, Service=Avoid, bought there=No, scv_there=Yes,
"They all do that" is their favorite line, service manager ducked out rather than speaking to me.
Tom Moffatt
Number of dealership visits=2, Last visit date=May 28, 2003, Date report submitted: 08 Jun 2003 21:15

Sales=Excellent, Service=Excellent, bought there=yes, scv_there=yes,
Had a problem with my cummins I bought from them..problems are never any fun, but the way they handled me and got me going again reminds me of why I buy there. I always feel welcome there and am never pressured.
Number of dealership visits=10-15, Last visit date=Jan 23/03, Date report submitted: 25 Jan 2003 11:26:27

Sales=Excellent, Service=Excellent,
Always there to help you out.
Number of dealership visits=5, Last visit date=Oct 02, Date report submitted: 24 Oct 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 21, 2007