Nor-Land Chrysler-Dodge-Jeep - Grande Prairie, AB

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have visited the service department on 2 occasions. On both occasions I was very unhappy with their service. I was called to say my vehicle was ready to be picked up. When I arrived, I had to wait 3 hours for my bill to be printed. mean while, my car was sitting outside.
Never ever get parts from the parts department. On 3 occasions I received the wrong parts. The last time it cost me $200 to correct their mistake.
Submitted by: Withheld by request
Number of dealership visits=3, Last visit date=Aug 2004, Date report submitted: Jan 7 11:51:57 EST 2005

Sales=Excellent, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I have had a few good experiences with the service department but many bad. I currently have been fighting over the replacement of a seatbelt. I bought the truck - ordered to spec - and it was delivered late June - and today has just over 8300 KMs on it and I have had it in complaining about non-retraction of the drivers side seatbelt, as it will hang with inches and inches of slack in it or it will retract sloooowly and then over the next half hour or so feed itself back out. I had it replaced once and was told when the second one started doing the same thing by the service manger "I aint replacing it" flat out and rude. Told me he would have to see it happen. I got the truck there and showed one of them and they replaced it again. The next seatbelt has the same problem. The next time I had it in for them to look at (and of course no courtesy vehicle was there even though another kid working there had booked one for me) the one fellow there - he will know who he is - had called me at work (of all places to start taking shots at my mental capacity!) to tell me that they couldn't find anything wrong with the seatbelt and that it must be "operator error". Sorry - a monkey can operate a seatbelt so that shows you how highly they think of their clients which they make their money off of - as we all know sales does not make the money now it is warranty work that brings in the dough. I mean how rude - where was he when his mother was passing out manners - or maybe she didn't. I thought that comment was completely unacceptable, uncalled for and probably made because I was a woman. I was told that I would just have to pull on it to make sure it retracted when I got out each time. Also was told that his truck seatbelt does the same - yeah right - like he would put up with it. I then had to get bitchy and shoot back that I thought it was a safety concern and that if I was in an accident and it didn't work not only would I sue Chrysler but I would sue Norlan and who ever was there dealing with the seatbelt last. They called back five minutes later and told me they would look at it again. And have since admitted to me that there is a slow retraction on the 2003 compared to the new 2004 belts. They have since replaced my 2003 seatbelt with a 2004 model just today actually and I am hoping this is the fix that works. Since dealing with the "operator error" jerk I have been dealing with a guy name Curtis - Siddons I believe - who I have found very good to deal with. He actually believes me when I say something is wrong rather than treating me like a woman. Sorry to tell the rest of the boys there but I can probably hook up to a trailer and outhaul and outrdrive any of them any day - I have lived on a ranch and helped out on many others and can do most any job that any male can do so don't treat me like the "little woman". I own my truck, not a boyfriend, husband or father. I paid for my truck all $36,000 dollars worth and I demand to be treated with respect. You treat me bad and I treat you bad as most of them who have treated me bad have learned. You treat me well and I have no problem treating you well. I have also dealt with another Curtis there - Curtis Jones - who is very, very good to deal with. If you must take your vehicle there - deal with one of the two Curtis's to get anything done decently.
Unfortunately other than the two Curtis's that currently work in the service department I can not say that I would recommend any one taking a vehicle there for work to be done. I wish I could but my treatment has not been pleasant overall until this last service order and even at that when I drove up to see if my vehicle had been looked at when the throttle froze just the other week and the power was out so I couldn't get through on the phone - everyone was sitting in the service area waiting for the power to come on - all I wanted to know was if they had looked at my truck yet or if I had the stupid rental car for another day. The service manager kept saying he didn't know as he had no computer. Did it ever occur to him to get off his ass and go to the shop door two feet behind him and see if the truck was in the bay or not? I had to get bitchy again and finally asked if none of the guys would know - and the service manager said no - hmm they are all sitting there doing nothing pretty sure they can remember the last 5 hours and if they worked on my truck or not. Finally one of the mechanics stepped up and asked what it looked like and went and looked and it hadn't been in the shop yet - which was all I wanted to know but with the service manager it turned into a five minute problem! As far as I am concerned the service manager needs to be demoted and someone else put in there to straighten things out as I have never in my life been treated so poorly by men as I have been treated by some of the men there (besides the two nice Curtises named previously!).
Niki
Number of dealership visits=7+/-, Last visit date=January 23, 2004, Date report submitted: Jan 24 00:46:35 EST 2004

Sales=Avoid, Service=Poor, bought there=Yes, scv_there=Yes,
We have owned Dodge's for 18 years. A Plymouth Voyager Minivan 1985-2002, Dodge Dakota 1993-98, and a Dodge 1500 4X4 2002-2003. Then last month I was "forced" to purchase a new Ford Super Crew. We had decided to trade in our 2002 last month, went in to Nor-Lan Chrysler Grand Prarie and picked out a Silver 1500 4X4 Hemi, just what we wanted. Then went in to see what we could get for trade. The young sales man that met us at the door nearly jogged to meet us. Looked Ok was friendly. We began to talk and explained quote, "we are here to buy today". Almost immediately he answered his cellular phone, glanced at his watch and looked at me and told the person on the other line he would be at the Rotary club in 20 min. We asked him to tell us what he could give us for our trade. Within 9 min (I timed him) he came back stated that he had looked at our truck and that he had phoned three dealers and it was worth 19,000.00. I asked if we could discuss it, he seemed miffed and said "well that's all we can do...". My husband said "Fine". Then and I'm not kidding the young punk beat us out of the building to his car. That was 10:00 AM by 4:00 Ford had done an inspection on our truck and offered us 27,000.00 and we owned a new Super Crew. Your salesman let you down, he's an ass. I'm a chemist and when I'm at work my work comes first. This young man needs a better work ethic. Our experience with the service department over the last year has been luke warm. No courtesy vehicle when I had booked one. Arrived at the dealership and they couldn't find the parts to do the recall I had booked a week before when they phoned to tell me they had the parts. This is frustrating when you have to drive 3 hours to get to the dealership. I have dealt with Bridge City Chrysler, Chinook Chrysler, City Plymouth Chrysler and Mountview. Chinook Chrysler with Jason there service manager gets a big A+ and Nor- Lan.... well now I own a Ford after 18 years. (F for Nor-Lan) Service has a lot to do with how a manager reacts to a problem. Maybe Nor-Lan needs to learn from the farm communities in the south.
Disapointed... Christy Dewalt      cdewalt[at]telusplanet.net
Number of dealership visits=5+, Last visit date=Aug 2003, Date report submitted: 08 Sep 2003 00:06:24

Included in another dealer rating: we get any work that is needed done at Norland in Grande Prairie, Alberta

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 21, 2007