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Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes,
Buy_DaimlerChrysler_again=Maybe,
This explains in detail what happened to me...
ATTENTION: SERVICE MANAGER, ST. ALBERT DODGE (RICK)
This is in response to the absolutely terrible service I received on Friday,
September 28.
I called ahead approximately a week in advance to book an appointment to have
the rear pinion seal replaced on my 2006 Dodge 3500. I was told that I wouldn't
be able to get until next Friday at the time. So, I had to drive around with
this defect for over a week. I put a lot of mileage on my truck
and to have to do this is a very compromising position for myself and my investment.
I arrived at Bob's service desk at 7:00 sharp on the morning of my appointment.
I have to work at Finning in the West end, so getting there early is in my best
interest. I am an hourly employee and my time is money.
I did not arrive at work until 8:00. I waited all morning to find out what was
going on with my truck- Bob put in a promise time of 10:30. At 12:30 my truck
had still not gone in. At 2:30 I called again and spoke to Bob. He said at the
time that my truck was not going to get in for service today.
What?! Not going to get in for service today? I made an appointment a week in
advance to have this done. I also took time off of work. First off, Mr service
manager, do you realize that people need their vehicles and depend upon them
for their livelihood? Do you even care? How can you book someone an appointment
and then tell them their truck will not be in for service on the day at 2:30
in the afternoon? My truck was in for a repair that would have taken an hour-
how can I be told that it won?t get in today? This is unacceptable. In this
instance you do what you have to do to get the job done. Have your staff work
OT, pay overtime, whatever- get it done and back to the customer!!! As I recall,
I called Bob back 15 minutes later after feverishly looking to book an appointment
elsewhere and told him that I would be in shortly after 4:00 to speak with the
service manager about this. He told me that ?they were going to see what they
could do?. Did you feel that you were going to have a complaint and an angry
customer and backpedal to get the job done?
So, I arrived at approximately 4:15 to pick my truck up. When I arrived, it
was still being worked on. About 10 minutes later I looked to the rear of the
service area (where people go to smoke) and saw my truck with the hood up. I
went over to investigate and was not happy with what I saw. I saw one of your
mechanics looking under the hood so I asked him what was going on. He said there
was "some sweating on the engine". He went back to get some brake
clean and never returned. Excuse me? I had the hood up on my truck the night
before and it WAS DRY. I was also under the truck at the same time.
It was also dry. Bob came back with some brake clean himself but I told him
to wait a moment. I was appalled at the amount of oil all down the passenger
side of my engine right to the pan. Oil was everywhere. WHAT THE HELL IS GOING
ON!!! I bring my truck in for a rear pinion seal and I find oil all over the
engine. I asked Bob to find out what was going on. As he left I also noticed
that my windshield washer fluid had been changed. WHY?! I was using a summer
wash with an additive that prevents freezing to -30. I drive on the weekends
on the highway and the bugs are still out. Why was this changed?
Bob came back and told me there had been a mistake with my truck- someone
had brought it in for an oil change and taken the wrong truck. How can someone
take the wrong truck? Did they not check the info in a detailed manner? Bob
told me that the person had thought my truck was in for an oil change and accidentally
spilled oil on the engine. I asked him if the oil had been changed. He went
back again and asked and was told "NO" (keep this in mind for the
next couple of paragraphs...) Bob had my truck taken to the back to have the
oil cleaned off. While I was waiting he asked me if my truck was chipped. I
asked him why he was asking. He said that your diesel guy was looking at my
truck to see if it was chipped. Am I under suspicion for something? Your "diesel
guy" should not be investigating my truck for an unrelated issue. Chipped
or not. Is this common practice at your dealership, Rick?
NO, MY TRUCK IS NOT CHIPPED.
Here is where the plot thickens...
I signed my papers and left in an awful hurry. I had an appointment at the
bank at 5:00, and this setback made me late for it. When I arrived home I checked
the oil in my truck. I was extremely appalled to find that it was overfilled.
Rick do you know what happens when an engine is overfilled with oil? Do you
know how much my engine costs? When I got underneath the truck I immediately
noticed on my oil sampling plug that it had been removed. This is not to be
removed!!! There was oil around the washer and it was torqued tighter than it
should be! This is a brass fitting. Care is to be taken!!! The oil was an inch
and a half past the full line!!!! BRUTAL!! I drained out at least two liters
of oil to bring it down to where it should be. I also noted that the oil had
definitely been changed. I recently changed my oil a month ago and constantly
monitor it. So it was very evident to me. How do you explain this? What was
shocking to me was that my oil analysis results on this change had been compromised.
I run an oil bypass system and send in used oil samples to monitor my engine's
wear and performance. I run specific oil brands to monitor wear trends. Your
service department compromised this. What was also shocking is that your oil
change employee BLATANTLY LIED to Bob when he asked what happed with my engine
in regards to the oil. What else do they lie about? How do I know that DIESEL
OIL WAS USED??!! I don?t. If your employee lied about touching/changing my oil
could you actually get a straight answer about what oil is used? This is an
expensive engine- THERE IS NO ROOM FOR ERROR!!!!!!!!!!!!!!!!!!!!! So after changing
my oil I decided to check my rear diff. I have installed aftermarket diff covers
to keep my oil cool when working the truck hauling or towing.
These are a great tool to have as they allow the operator to change the gear
oil without taking the cover off. They are also very expensive and great care
needs to be taken when performing maintenance on them. Your "diesel guy"
or whoever worked on my truck torqued the dipstick on the cover so tight I had
to pull with all my might to get it off. They DO NOT NEED TO BE TORQUED THIS
MUCH!!!!! He also damaged the o-ring, it is now marred from being overtorqued.
The dipstick is usually installed and tightened by hand as there is an o-ring
that seals the diff. On the dipstick it is CLEARLY marked where to fill- there
are low and full lines for the operator to distinguish oil levels. When I checked
the level, I found it was low- seriously low. It took 3 QUARTS to bring it back
to the operating range. How do you think your technician can explain this? My
concern with the repair is that it was a rushed job. How long am I going to
go before my pinion seal blows again? Did it need to be sleeved? Was this taken
into account when the job was being performed? How long could I have gone on
being underfilled 3 quarts before something happened? Excess wear doesn't take
long when oil levels are low. How long could I have gone before something happened
in my engine before a seal blew or the oil started to foam? How do you explain
all of this, Rick?
So, obviously I will NEVER take my vehicle or refer anyone to St. Albert Dodge ever again. I have been dealing with your dealership for three years. I have purchased one vehicle from the dealer and have taken all my vehicles to your service, which is supposed to be five star... What do I want? Well for starters you owe me a COMPLETE oil change. My oil analysis results have been compromised and I expect to be compensated for it. I also wish to have MY windshield washer solution compensated. My costs are as follows: Receipts can be provided for everything except the windshield washer. 1. Fleetguard filter LF16035 ($17.50 +tax) 2. Amsoil bypass Filter EaBP (38.43 tax included) 3. 14 Quarts of 15W40 Royal Triton QLT (6 gallons cost $85.74+ tax, I used 3 full gallons and 2 quarts from another gallon. $55.00 is approximately what I used) 4. 1 jug summer bug wash + additive. (Approx $4.00 dollars purchased at Superstore)
I wish to speak directly to your boss or whoever you report to, I will also
forward this letter to them directly. I expect to also be given full contact
information for the Daimler Chrysler survey personnel. I have not ruled out
filing a small claims lawsuit, as well as, contacting the Better Business Bureau
to report this example of gross negligence.
Submitted by: Withheld by request
Number of dealership visits=3, Last visit date=5 days, Date report submitted:
Oct 2 14:35:20 EDT 2007
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Sales=Fair, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes,
Buy_DaimlerChrysler_again=Maybe,
Every time St. Albert Dodge services my vehicle they seem to do something to
get my blood pressure up. From Scratching my rear bumper to leaking oil on my
front bumper.
When I purchased my vehicle one of my concerns was getting it serviced on Saturdays
and getting a ride home and back on saturdays. I was assured that it would not
be a problem. I booked today (Saturday) off of work after making my appointment
on Monday to get an oil change and have the front end checked as it has been
making noise. Upon my arrival at the dealership I am told there is no mechanics
working and all I can get is an oil change, had I been told that when I made
the appointment I would have made other arrangements. St. Albert Dodge doesn't
do any big screw ups, it is just a bunch of little ones that accumulate.
Submitted by: Bill dodge8[a]telus.net
Number of dealership visits=15, Last visit date=July 29, 2006, Date report submitted:
Jul 29 14:13:21 EDT 2006
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Sales=Don't Know, Service=Don't Know, Parts=Fair, bought there=No,
My first experience was when I was a young fellow in my late teens with a wad
of $ to spend on a hot little vehicle. Went into the dealership to price out
a car. Salesmen argued as to who was going to serve me - leaving me with the
impression that a young fellow my age was probably just kicking tires. Since
then I had bought several parts from them due to convenience of location. Last
Christmas was the final straw! My wife went into the dealership to inquire as
to whether they would make some kind of donation for a kindergarten fundraiser(several
community businesses eagerly gave something small). Owner/GM/Whatever/ came
down and rudely advised that he does not support community fund raisers and
walked away. I guess they have no interest in giving back to their community!
Not very smart!
Submitted by: Withheld by request
Number of dealership visits=15, Last visit date=December 2005, Date report submitted:
Jul 10 14:48:35 EDT 2006
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Sales=Poor, Service=Good, Parts=Good, bought there=Yes, scv_there=Yes,
Buy_DaimlerChrysler_again=No,
This is the worst dealership on the planet. They make huge mistakes and accuse
their customers of lying. I took my car in for service it's still under warranty
and the engine light was on, the service guy was nice but we ran into a problem
because I don't have the key to unlock the the locking bolt, their ridiculous
fleet manager, Tony (whom I had already watched pound on a customers vehicle
because the keys were locked inside) got involved and treated me like I was
a stupid girl who didn't know what a bolt key looked like, & accused me
of throwing it away. Then when he went to retrieve the file for my purchase
he pulled out the file for another vehicle we had purchased there and accused
my husband of lying!! At loud volume in their show room!!! Then this idiot stick
talked to the owner Phil Belland and we went into speak to Phil and he was and
even worse. He was proud of his horrible service, didn't focus on the matter
at hand and was the rudest %&#*! I had ever met. This was a simple problem
that could have been fixed in a moment and instead they behave like Little boys
on a playground. If you appreciate being put down, accused of lying, treated
like crap on the bottom of your shoe by all means go to this dealership. This
idiot Phil told me I should have taken my car elsewhere for service, everyone
knows when the engine light is on you don't drive for 20km's to go elsewhere
but now I will. This place is poison, the management staff is horrible and should
be ashamed of themselves. I will also be reporting their behavior to Chrysler
Canada and I hope that their 5 star rating reflects their treatment of customers
which is 1 star at best.
Submitted by: =Not liars but accused of it by these idiots!!!
Number of dealership visits=5, Last visit date=March 14, 2006, Date report submitted:
Mar 14 13:16:29 EST 2006
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Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=Yes,
Buy_DaimlerChrysler_again=Yes,
Bad Experience. Mr Belland's attitude & actions give Dodge a bad name.
We made a deal, went to pick up the car and the Finance person asked us for
an additional $630 on instructions from Belland. We walked out and went back
to Capital where we had been dealing as well and bought a vehicle at the price
they quoted us.
Submitted by: Withheld by request
Number of dealership visits=one, Last visit date=Spring 2005, Date report submitted:
Jun 29 17:30:19 EDT 2005
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Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes,
scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Purchased new Caravan se. A courteous salesperson and manager located a vehicle
with the particular options and interior decor that I needed. I negotiated a
satisfactory price and financing and the vehicle was delivered on the date I
specified. This was the third Caravan I have purchased from St Albert Dodge.
Submitted by: Walt Mattichuk wmatti[a]intrabun.com
Number of dealership visits=3, Last visit date=Jan 17,2005, Date report submitted:
Feb 10 20:29:27 EST 2005
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Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes,
scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
5 Star All the way !!!
Submitted by: Steve newimagecreations[a]shaw.ca
Number of dealership visits=10, Last visit date=Feb 2 2005, Date report submitted:
Feb 4 18:35:37 EST 2005
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Sales=Good, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=Yes,
Buy_DaimlerChrysler_again=Yes,
We purchased our vehicle there and left feeling we had a good buying experience.
Did not feel pressure with the sales dept. at all, much to our delight. I've
had the vehicle in a few times for service and felt the service people were
informative, courteous and fair. I would recommend this dealership from my experiences
so far.
Submitted by: Dean magnum_pu[at]hotmail.com
Number of dealership visits=4, Last visit date=Jan/05, Date report submitted:
Jan 26 17:29:44 EST 2005
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Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes,
scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have had nothing but good service from this dealership.
Submitted by: Scott
Number of dealership visits=4, Last visit date=Jan 4 2005, Date report submitted:
Jan 7 13:08:29 EST 2005
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Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes,
scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have known St. Albert Dodge as a community dealer for the last 25 years. I
have only been going there since August 2004, and I am truly impressed with
the overall service I receive there. In the last 9 months they have undergone
management changes, sales staff changes, and general policy amendments. They
have a diverse staff of great people, always willing to do what it takes to
satisfy a customer. I recently bought a 5 speed manual car from them and one
of the managers actually took an hour and a half to teach me how to drive it!
For St. Albert Dodge to have the large competition that it does, and generally
being a smaller dealership, they definitely go over and above with their service.
Being the family oriented dealership that they are, it is obvious to see how
the employees are valued, and how they in turn value their customers. I would
recommend St. Albert Dodge to anyone buying a new or used vehicle who would
like to have the feeling of peace of mind. Being a 5 star dealer, they have
certain expectations of them in terms of service and product. I can see that
they are willing to do what it takes to uphold that 5 star status and ultimately
become your choice when you decide to make your next vehicle purchase.
Submitted by: Withheld by request
Number of dealership visits=un countable, Last visit date=Jan 7/2005, Date report
submitted: Jan 7 13:03:22 EST 2005
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Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=No,
scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I used to go to crosstown but found them not to be to honest trying to sell
me things I don't need. Since coming to St. Albert I found that they really
do not want to sell me things that I don't need but will discuss my needs with
me and also give time frames as when I should do what and when. So I can budget
for the future repair on my vehicle thanks for the time you spend with me.
Submitted by: Esther
Number of dealership visits=5, Last visit date=sept 04, Date report submitted:
Oct 25 13:40:59 EDT 2004
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Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes,
scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have been to many service department in my lifetime. Finally I have found
one that is first class! My congratulations to all the staff at St Albert Dodge.
You guys(and gals) do a wonderful job. Thank You, KEEP UP THE GOOD JOB !!!
Submitted by: Dave
Number of dealership visits=15, Last visit date=May 2004, Date report submitted:
Jun 23 15:04:17 EDT 2004
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Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No,
Buy_DaimlerChrysler_again=Maybe,
My wife and I went to this dealership in the interest to buy her a Dodge Ram.
The sales representative that help us began to chat me up and basically said
nothing to my wife. Then he asked if we had any questions, my wife knows a bit
about vehicles but basically not a whole lot. He began to list the specs. of
the vehicle - he then said it has a Hemi. My wife asked a honest question -
what is a hemi. The sales rep. turn to her and laughed and then said it is a
half of a hemorrhoid. My wife was totally shocked and embarrassed. She then
turned and walked out with the sales person on our heals. The sales person in
his ignorant wisdom should realize that not just Men buy vehicles. I now understand
what woman have to go through by experiencing it first hand. This dealership
lost a sale due to the sales persons neanderthal way of thinking. She is now
looking at Fords and GMC's
I would not recommend this dealership at all unless the sales people come out
of the dark ages. Maybe they should look at get some female sales people in.
Submitted by: Montgomery Robson love orca [a]shaw.ca
Number of dealership visits=1, Last visit date=2004, Date report submitted:
Jul 24 22:37:35 EDT 2004
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Sales=Good, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes,
Buy_DaimlerChrysler_again=Yes,
I Read all the stories re this dealership and i don't know what people are talking
about! I find all departments to be very helpful. I use to go to another dealership.
When I had problems with my vehicle I went to my dealership I got a quote of
$1500.00 dollars I asked them to only fix what I brought it in for. I was told
by a friend to try St Albert dodge so i did. It turned out that i did not need
all that my dealership told me i needed. To top it off I asked them what kind
of warranty i had let on my vehicle .Just to find out that there was an extended
warranty on my air conditioning which my old dealership charged me$1300.00 dollars
for work that should of been on warranty. St Albert dodge is my dealership of
choice now. They are very honest and really do care about me as a person and
have my best interest in mind when I come in for service. HATS OFF TO ALL THE
STALL at St Albert dodge and keep up the good work.
Submitted by: Sally.
Number of dealership visits=6, Last visit date=May 2004, Date report submitted:
Jun 15 14:13:19 EDT 2004
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Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No,
Buy_DaimlerChrysler_again=Yes,
I tried to buy here, even sourced the vehicle I wanted and agreed a price, leaving
an imprint of my VISA as good faith. I returned the next day with the St Albert
Dodge written deal and a cheque book and they disputed it and tried to use the
4 square negotiation but badly. They got really heavy when I said I would buy
the vehicle as per the written offer or leave it, the sales manager actually
walked out on me saying that he wasn't going to lose out and knew where he was
going to charge his time. I left and called my credit card provider giving them
instruction to cancel my card and reissue with the above events. On the up side
the sales manager must have calmed down the next day as a sales person called
the next day explaining that they were a local dealership and really wanted
my business and what could they do.......I'd rather walk
Number of dealership visits=3, Last visit date=July 2003, Date report submitted:
Mar 23 22:17:31 EST 2004
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Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes,
scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Have all of my service done there. I have never had any problems with any dept's.
The parts & service staff's seem very knowledgeable!!! Quite a turn around
from a few year's ago!!!
bill edbiguy[a]hotmail.com
Number of dealership visits=10, Last visit date=Jan. 30 / 2004, Date report
submitted: Feb 7 00:28:52 EST 2004
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Sales=Good, Service=Fair, Parts=Fair, bought there=Yes, scv_there=Yes,
Buy_DaimlerChrysler_again=Yes,
I bought my 2003 sx2.0 last year from them, and I found the sales team to be
informative and helpful without being pushy or high pressure. I've gone back
twice to have service on my car and things were done fast.
Number of dealership visits=3, Last visit date=Jan 2004, Date report submitted:
Feb 4 03:52:26 EST 2004
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Sales=Avoid, Service=Avoid, Parts=Avoid, bought there=No, scv_there=Yes,
Buy_DaimlerChrysler_again=No,
Phill Belland Is an a-- hole. Do not take you vehicle to get serviced there,
they will rip you off. Trust me I worked there
Number of dealership visits=10, Last visit date=October, Date report submitted:
Nov 14 16:30:01 EST 2003
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Sales=Avoid, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=No,
Buy_DaimlerChrysler_again=Yes,
I bought a 99 Dodge Durango, I LOVE THIS TRUCK, but HATE the dealership because
of their greed and lack of customer service. I asked for a Manual which was
not provided with my vehicle, i had to go buy one myself. Then i bought another
keyless entry switch for my keychain, they hosed me $59 for it. that's ok. BUT
when i got outside it didn't work, then they told me that they want $40 to activate
it. i said i don't think so, took it back, 2 weeks later my manual came in the
mail. it explains it there how to program this keychain. took me less than 30
seconds. So rather than explain it to the customer. they were ready and willing
to screw me out of $40 for 30 sec worth of work. Pathetic. too bad, cuz i have
purchased over $4500 of extras and add-ons for this vehicle.
Yeah the truck rocks, this dealership is a joke.
Submitted by: FRED ghost77[at]telus.net
Number of dealership visits=3, Last visit date=June, Date report submitted:
Oct 29 14:51:02 EST 2003
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Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes,
scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
My third purchase - I find them honest and sincere. Would purchase again!
Number of dealership visits=Many, Last visit date=2003/10/01, Date report submitted:
Oct 16 22:36:09 EDT 2003
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Sales=Don't Know, Service=Avoid, Parts=Don't Know, bought there=No, scv_there=Yes,
Buy_DaimlerChrysler_again=Maybe,
In my experience in general they are not very honest, as most of the service
people will try to get money out of you every chance that they get. They have
not once checked to see if something is covered under warranty, I have pretty
much had to tell them to check (it gets really old...). I have also been charged
for parts and labor that other dealerships would not charge you for. They know
(and I think they don't like) that Chrysler pays them less for work done then
the customer and as such in my opinion they do not work for the customer. I
will no longer be going to this dealership for my service...
Number of dealership visits=Many, Last visit date=2003/10/01, Date report submitted:
Oct 15 17:30:35 EDT 2003
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Sales=Excellent, Service=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Excellent....don't know what the problems before were, but I've been coming
here for about three years, and have only had a couple of problems with the
service department. They would book me for an oil change and then I would have
to wait to get in even though I had an appointment. Lot's of contact from my
salesperson, and I tell everyone that I know that they should come see her.
She worked really hard to get me the used vehicle that I wanted and helped me
fit it into my budget.
rotorsports[at]hotmail.com
Number of dealership visits=numerous, Last visit date=October 6, 2003, Date
report submitted: Oct 15 11:53:23 EDT 2003
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Sales=Good, Service=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
New personnel in the service department even a new manager they are very helpful
and kind people they really care about the customers concerns . Keep up the
great job guys (girls).
Number of dealership visits=15-20, Last visit date=Sep 03, Date report submitted:
Oct 10 15:07:34 EDT 2003
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Sales=Don't Know, Service=Excellent, bought there=No, scv_there=Yes,
The Service Staff are all so helpful after being to many dealerships over the
years its been very refreshing to find people and management that will treat
the customer as if they are the only customer that they have.
Number of dealership visits=2, Last visit date=Aug/2003, Date report submitted:
Sep 12 14:03:47 EDT 2003
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Sales=Good, Service=Excellent, bought there=Yes, scv_there=Yes,
There are new staff and new technicians, they are very helpful.
Number of dealership visits=12, Last visit date=July 2003, Date report submitted:
Sep 12 13:58:51 EDT 2003
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This report/rating was deleted, at the request of the person who submitted
it, after St. Albert Dodge threatened the person with a lawsuit unless the comments
were removed. IMO, This dealership's bully tactics do not speak well for their
customer relations. Personally, I would avoid any outfit that does business
like this. YMMV Dave.
Date report submitted: 26 Apr 2003 21:02 Date report removed:
September 9, 2003
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Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
Amazing service. A real treat to deal with honest , reliable people. We recommend
this dealership to all our family and friends. Keep up the good work
Number of dealership visits=Five, Last visit date=August 2003, Date report submitted:
05 Sep 2003 17:15:06
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Sales=Avoid, Service=Avoid, bought there=No, scv_there=No,
Sales manager was an idiot I agree. Bait & switch from loaded model one
week to base model next week at same price? Idiots. Deal was written on a piece
of piece of scrap paper folded in half and they thought it was legal. Idiots.
I wisely managed to reverse the deal. Dealer said no but on other documents
it says you have ten days to change your mind. Went to outstanding SK dealership
and got exactly what I wanted for what it was worth.
Number of dealership visits=3, Last visit date=May 2, 2002, Date report submitted:
18 Aug 2003 18:46:10
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Sales=Avoid, Service=Avoid, bought there=Yes, scv_there=Yes,
the owner/ gm whatever is and a--hole, does not treat anyone fair, thinks he
is king sh-- when really he is sh--.
Number of dealership visits=4, Last visit date=May 05/03, Date report submitted:
06 Jul 2003 17:45
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Dealership Rating:
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| Good sales department, good service | |
| Fair sales, fair service | |
| Conflicting or not enough information | |
| Poor Service or Poor Sales Department | |
| Avoid like the plague!! | |
| Don't Know / No Experience | |
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This page was edited on: November 15, 2007
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