Stony Plain Chrysler - Stony Plain, AB

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
This dealer is the best. Their word is good and no pressure to sign on the dotted line.
Go check them out!!!!!
Submitted by: Grant McCurdy         grant_mccurdy[a]hotmail.com
Number of dealership visits=approximately 5, Last visit date=May 2006, Date report submitted: Jan 7 14:21:40 EST 2007

Sales=Poor, Service=Poor, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
The short story is we had a engine gasket repaired under warranty. About a couple weeks later we heard a ping sound. We took it back and was told the bearings need replacing. The work would cost us $5000.00. Basically our motor was gone. Unless we can prove negligence on their part we are stuck with the whole bill. I am not happy with this type of service. Especially since this is our 6 dodge we own. 3 of which were purchased at this dealership.
The dealership is getting bigger. But no longer has the small town feeling of being important to them. I will not be going back.
Submitted by: Lynn
Number of dealership visits=more than 50, Last visit date=February 2006, Date report submitted: May 2 18:39:25 EDT 2006

Sales=Excellent, Service=Excellent, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I was looking for a used truck and they found what I wanted, the vehicle was very clean with no surprises. They were very forthright in all there dealings and I would recommend this dealership to anyone, and this is the dealer I'll be going back to when I buy a new truck this fall.
I have only had to replace the alternator on this truck and with the amount of kms on it I think that's pretty awesome that it has been running so well, Dodge has definitely won my business.
Submitted by: Tim
Number of dealership visits=3, Last visit date=jan.21/06, Date report submitted:

Sales=Don't Know, Service=Poor, Parts=Good, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I only have a complaint regarding the service dept. as they didn't have my best interests in sight, they were just trying to make the extra buck on a female customer that was stranded and needed immediate help. After giving me an "estimate" on the work required because my vehicle wouldn't start, they managed to get it running and took it for a test ride and when I tried to have my vehicle picked up without having the "estimated" work done, it wouldn't start. A friend checked under the hood and the first thing he found was the coil wire was removed from the post. He put the wire back on the post and it started immediately. After calling to talk to Mark the service manager, he never did return my call. I see customer service is their top priority! Also for the "estimate" I received cost me $68.00+tax for nothing and for a 15(?) point inspection it would have cost me &69.00+tax. I would be VERY cautious before using the service department.
Submitted by: Debbie Beaudoin        Debbie_Beaudoin[a]sobeys.net
Number of dealership visits=approximately 10, Last visit date=August 23, 2004, Date report submitted: Aug 30 16:49:21 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Would tell others to buy and service there,good people, very honest, will buy there again
Dodge Customer      rdf957[a]hotmail.com
Number of dealership visits=5, Last visit date=April / 04, Date report submitted: Apr 6 17:05:31 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
No comments offered
Number of dealership visits=1, Last visit date=16 march 2004, Date report submitted: Apr 6 16:40:34 EDT 2004

Sales=Good, Service=Excellent, Parts=Good, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
No comments offered
Collin
Number of dealership visits=3, Last visit date=January, Date report submitted: Mar 22 22:26:38 EST 2004

Sales=Avoid, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Too bad, they don't care about customers, and Honor their "word" which they throw around like paper! If you do anything with this dealership get it in writing, their "word" isn't worth crap! Too bad really, they started out good, but I guess that was to get me to buy the vehicle, after that it is your loss, literally!
BUYER BEWARE    Don't say I didn't warn you!
It is supposed to be the dealer that makes it better for the customer, I think Stony Plain Chrysler does not value its customers, nor do they try to make things better... There attitude is tough s@%t on you!
Keri
Number of dealership visits=3, Last visit date=December 16,2003, Date report submitted: Dec 16 14:31:33 EST 2003

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 21, 2007