Williams Chrysler Jeep - Fort McMurray, AB

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Service is to say the least, less than good... The ladies in service who book the appointments do a good job but when you have incompetent tech's behind them who do not know their job, service is very poor. Brought my truck in for a service and had to get underneath and tighten up the oil filter myself when I got home. There is a rattle in my truck which the service department has been notified about since 4000km's but they could not find it until after there was 20000km's on my truck, when rattles are not covered anymore. Booked my truck in for service, on the day of the appointment, dropped it off at the garage for the DAY and picked it up after 4pm, with no service done. Brought it back the next day again for a service (and Tire Rotation) picked it up that afternoon got charged for a service and tire rotation. When I went out to get into my truck I noticed that the same rims that had been on the front of my truck that morning were still in the same spot. When I asked the tech about it he just said that his bay wasn't big enough to do a full tire rotation so he just switched the lefts to the rights and vice versa. I don't know about you but I don't call that good service...
Submitted by: =george
Number of dealership visits=20+, Last visit date=August 31, 2005, Date report submitted: Sep 13 00:05:33 EDT 2005

Sales=Poor, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Very Poor Service department. Brought my 2003 2500 cummins in once again for a transfer pump. 2 weeks later it is still not fixed and they still have not supplied me with a vehicle to replace mine while it is in for warranty repairs as my warranty covers a loaner vehicle. Wondering If I will ever by a Dodge truck again.
Submitted by: Shawn Klimchuk        sklimchuk[a]shaw.ca
Number of dealership visits=5+, Last visit date=January17/05, Date report submitted: Jan 17 20:05:58 EST 2005

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
This was our first experience with this dealership our salesperson was Shawn,he is great!! We shopped around and let Shawn know that right from the start. He is very honest and not too pushy like some salesmen. He did his best to try and sell us the truck and went above and beyond to see that we were happy with our choice. Teri is financing was great as well she worked her magic and got us the price we wanted. Dennis was good as always, we had dealt with Dennis at a previous dealership and once again he did all he could to make our purchase a great one !!! Thank you very much guys we really appreciate your great customer service and we absolutely love our new Dodge Hemi!!!!
Lisa & James Hynes
Number of dealership visits=First, Last visit date=February 14/04, Date report submitted: Feb 17 11:24:24 EST 2004

Sales=Excellent, Service=Excellent,
This dealership has a ton of longtime experienced staff from sales to parts and service. Joan in service has been there since they opened and goes out of her way to always give consistent, reliable service. The sales department always makes me feel extremely comfortable with their competitive pricing and effort. They also include a preferred package for life of new purchase which covers free oil services, discounted parts, etc. It amazes me how foolish people in Ft. McMurray are in believing stupid false daily advertising in Edmonton newspapers that always advertise vehicles that are never available for the advertised price! I enjoy dealing with people who are reputable, honest and straightforward. Well done Williams Chrysler. Highly recommended.
Number of dealership visits=3, Last visit date=Sep 2002, Date report submitted: 14 Nov 2002

Sales=Poor, Service=Poor,
Went to go buy a 2500 Cummins longbox sales guy said all they had were short box trucks at this time. I asked if they could dealer locate one for me, he replied by telling me they are trying to sell their current stock and will not be bringing any more trucks in. Bought truck at Drumheller they located one for me and had it the next day. (4 months later) Had truck in for service (at Williams Chrysler) had to drop off night before. Temp. dropped to -35*C that night, they had no customer plugins therefore truck would not start in the morning. Go to pick up truck repair not done due to faulty new part and they charged me $100 because the truck would not start and they had to push it in a bay to warm it up.
Date report submitted: 31 Jan 2002

Sales=Don't Know, Service=Avoid,
I went for service after buying the truck for $5000 less in Edmonton. They told me I would have to wait 8 days because I bought the truck elsewhere!!!
Date report submitted: 08 Mar 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 21, 2007