Cal Worthington of Alaska - Anchorage, AK

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, bought there=Yes, scv_there=Yes,
I dealt with Earl. I give him an A+. He bent over backwards, side-stepped obstacles and remembered my name and face, LONG after the sale was done. We had existing issues with the car mechanically, he made sure that we had it ALL in writing UP FRONT. He spoke with the service department and expedited our appointment, by introducing me to them. The service department was competent but they didn't pursue the issues that they needed to. I had to push it ALL THE WAY! That is why I have not returned after the initial items were fixed.
Conclusion, Earl is a GEM among salesmen if you are buying at Cal see him. Be sure to get it ALL IN WRITING UP FRONT. Take your time and READ EVERYTHING!
Number of dealership visits=1, Last visit date=06/2002, Date report submitted: 16 May 2003 14:33

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
I guess I got luck here. I bought my wife a used RAV4. They treated us very well. The car was in excellent shape and we had no problems. The jack was missing and they sent us a new one in a week. We also had a free oil change and they did this happily and well.
Number of dealership visits=1, Last visit date=1-2002, Date report submitted: 16 May 2003 13:04

Sales=Avoid, Service=Don't Know,
I bought a used truck on one of their so called weekly specials. The day I bought the truck the heater switch broke and ran heat all the time. I called to have the vehicle fixed but was transferred to three different people only to leave a message with the service departments manager and never got a response. The following day I was stopped for only one license plate. When I returned to the dealership to get plates I had to sit through an argument between the sales manager and a sales rep as to whether or not they would apply for new plates for me. I finally did get new plates 2 months after this happened. Within 2 weeks the front U joint went out, the inside door handles will not work and of course the heater runs at full heat all the time. When I spoke with the sales people I could very likely have been speaking to a wall. As I left I realized I had paid my money and that is pretty much all they wanted. Future sales are obviously not a priority.
Number of dealership visits=1, Last visit date=August 2002, Date report submitted: 03 Oct 2002

Sales=Avoid, Service=Good,
I am a single mom with two young children and was taken advantage of when I bought an Explorer from Cal Worthington in Anchorage. When I tried discussing the fact that they sold me a lemon and lied to me about the fact that my "in-house" financing would show up on my credit report to help me build credit I was ignored. I even tried to get them to trade off my lemon for something else because I had a great payment history with them. In fact I even paid additional money many months towards my principal--they did nothing to help. So after a full brake job, the vacuum modulator was replaced, the transmission replaced and the engine blowing all within a year, I let them repo it because I just couldn't take it anymore! Now of course I am ending up in court soon because I have been served with papers and I am disgusted about this situation. I had a perfect payment history with them and now this is coming back to haunt me! Whatever you do, THINK TWICE BEFORE ALLOWING Cal Worthington sell you a vehicle.
Date report submitted: 24 Jul 2002

Sales=Avoid, Service=Avoid,
Sold a previously damaged vehicle, refused to negotiate, help, or take any responsibility. Management and sales people refused to mediate/negotiate fixing problems. They were rude, lied, and sold us a lemon. No remorse, no help. Unethical business practices and fine print contracts. Ultimately dissatisfying. Worthington Ford of Alaska, new or used, is one BIG rip-off

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

Last page update: March 28, 2007