Gene's Chrysler - Fairbanks AK

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
The reason why I am filling out this survey is not because of my car (2006 Dakota). I understand that cars do need repair at times, but Gene's has no customer service skills. They kept my vehicle for over 2 weeks and didn't want to accept my warranty. I went to another repair place and within the week they had my car fixed and they also had the warranty pay for the repairs. Gene's didn't return my calls and when I got the report on what was wrong with it, it was incomplete and inaccurate. They are the worst dealer here in town, and employees from Gene's Chrysler will vouch for it. I do not recommend them to anyone.
Submitted by: Withheld by request
Number of dealership visits=3, Last visit date=June 2008, Date report submitted: Jul 24 12:56:40 EDT 2008

Sales=Good, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Bought my car in 2005 and I received excellent service UNTIL this year 2008. The Service Department fixed my car by putting back on broken parts, not informing me of this occurrence. Then not ordering the correct parts and rescheduling for me to bring my vehicle back in so they could complete the 1st shabby repair. Now my car is back in 3 months later and instead of treating me like a valued customer refused to acknowledge their error which I have in writing on a repair invoice from their shop. The Managers answer was "Oh I wasn't here in March" Really is that how a Manager should be treating a customer! It has now been a week and my service contract says they would put me in a rental car which we usually rent from Gene's. Oh what a surprise they don't have any for me to rent. My Husband called yesterday to find out the status of my car. What a surprise they only have 2 of the 6 parts to fix my car. Are they going above and beyond to make me feel like a satisfied customer. NO NO NO would be the answer. Once my 70,000 miles is up and I no longer have to go to Genes I will choose never to give them my business again. I will repeat my story of bad service to all my friends. Actually some of them have had the same joyful service as me. Perhaps they will burn themselves and realize that customers are sort of important to their business. Not sure what kind of car I will buy next time but I will shop around and find the best hassle free service department.
Submitted by: Withheld by request
Number of dealership visits=27, Last visit date=7/14/2007, Date report submitted: Jul 22 17:59:48 EDT 2008

Sales=Don't Know, Service=Excellent, bought there=No,
I noticed all the, "It took two weeks to repair" comments and had to justify why. If you live in a town that only has 1 Dodge dealership, and there are numerous Dodge, Chrysler, and Jeep vehicles in the area, don't you kind of expect to have a little wait? And don't they try to make the appts at a convenient time? They did for me. Yeah I had to wait for the parts to come in, and I had to wait my fair amount of time, but they were honest, fixed the problems and even showed me what exactly was wrong, not just told me and expected me to understand. I live in Fairbanks and will continue to support my local dealer.
Submitted by: Brent     kaizman24[a]yahoo.com
Number of dealership visits=6, Last visit date=12/20/02, Date report submitted: 15 Jan 2003

Sales=Excellent, Service=Excellent,
Good service department. Reliable guys and honest. Sometimes in winter it takes a bit to get in for work. Good deal on the oil changes only 24.95. Cheaper then rippylube who use junky filters. Best diesel guy in the state, Vern is a real mechanic. My truck never ran better after he worked on it. These guys try hard to satisfy people, from other comments around people take it to Gene's or they do it themselves. Prices are fair and sales staff is helpful. Service writers and manager are good and approachable.
Date report submitted: 12 May 2002

Sales=Don't Know, Service=Avoid,
Had truck for almost 2 weeks, called on first day to tell me caliper bolts were gone. The just charged me $300 three months prior for a brake job. Told me it would be a week to get new bolts. Also they replaced a leaking radiator and ball joints on both sides. While driving it home, the engine overheated. There was no anti-freeze in the radiator! Dealer had vehicle towed back to dealership to be looked at again.
Date report submitted: 19 Jan 2002

Sales=Don't Know, Service=Avoid,
Took 2 weeks to get an appointment for them to fix my transmission problem, truck dies in reverse. All they did was reset my engine light and told me nothing was wrong (no codes in computer). Right out of there driveway the light comes back on, problem with the truck dying was still there. Another 2 weeks go buy for an appointment. The same thing happens..!!!!. I found on the internet the OBDII diagnostic codes and found my truck would blink the code "23" which was the "no lockup on low rpm" or something like that. I was so furious when they told me it would be another 2 weeks for repair, I blew up. Finally they took me in that day, and I presented all the information I found. They looked at me like I was some sort of idiot. Then my truck was fixed, go figure. I have other occurrences and friends with equally disturbing stories. One buddy takes his truck all the way to Anchorage to have it serviced, won't even talk to Gene's anymore.

Sales=Don't Know, Service=Avoid,
My new 1998 truck broke down took them two weeks to fix. Still was not right Said that they put a part on order and would call me never called in 6 months. I called about the part every week on to here the same answer still on order. The came the big on what part.

Sales=Don't Know, Service=Avoid,
Very dissatisfied with the service department. Totally unwilling to work with me to solve a warranty dispute. Claimed that my truck could not be fixed under warranty even though it only had 11000 miles. The maintenance department told me it would be three weeks before they would look at the problem. After repeated calls to Chrysler they looked at the truck and said they would not fix it.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: June 26, 2009