Alaska's Kenai Chrysler Center - Kenai, AK

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Avoid, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Went in for safety recall for Jeep transmission lockout the car sat for 2 days at sub zero weather, Service manger "Jason" calls and says that before recall can be done the vehicle needs coolant change, battery replacement and four wheel brake job, totaling in excess of $900.00 (Brakes were done less than 5,000 miles previous at different location) I had scheduled the recall work to be done a week in advance. I had asked for diagnosis of a "sound" from under the car, "Jason" said it was the brakes as he had driven it, When I looked at the engine it still had frost on the engine and valve covers and was out side temperature. In my opinion this was very blatant lie. The dealership charged me $82.50 for labor although no work had been performed and the recall that the car was in for was never performed. I know other people that have similar experiences with this location. The sound under the car was a stick rubbing the drive line.
Jeep Hann                hannclan[a]alaska.net
Number of dealership visits=2, Last visit date=1/17/04, Date report submitted: Apr 28 18:35:32 EDT 2004

Sales=Don't Know, Service=Avoid, bought there=No, scv_there=Yes,
i took my truck there to get it fixed and when i went to pick it up i drove it a block and it broke down and they wouldn't even help me tow it across the street to fix it and they wanted me to pay 50 dollars to get it towed across the street into their parking lot. so i had to leave it in the mcdonalds parking lot and go back the following day and tow it into anchorage myself.
Kenny Lemieux
Number of dealership visits=1, Last visit date=July 19-23, Date report submitted: 23 Jul 2003 14:06

Sales=Good, Service=Good,
The sales department is the usual in that they try to maximize profits if you're not paying attention. Can't blame them for that as they're in business to make money. As for the buying experience, I had a very good one and recommend them. Service department is good and have never had any problems with them. They try to go the extra mile for you.
Number of dealership visits=NA, Last visit date=NA, Date report submitted: 31 Jul 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 28, 2007