Kodiak Auto Center (C-P-D-J, Toyota) - Kodiak, AK

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I took my truck in for a driverside power mirror problem (it would not extend). The passenger side power mirror worked just fine. They found out the mirrors are from Power Vision and needed me to orders replacement parts for it. I was fine with that and they even gave me a website to order the parts from. What chapped my chain is the fact that now the passenger side mirror does not even move. They took the driver side mirror apart (fine and expected) but to unplug the passenger side mirror control and not return it to the original operational status was inexcusable. I will never return there again.
Number of dealership visits=4, Last visit date=12/03, Date report submitted: Jan 29 22:53:10 EST 2004

Sales=Don't Know, Service=Avoid,
Took truck in to get fuel gauge sender replaced under warranty. I had already bought the part, and knowing their reputation for being really slow for getting parts, I gave it to them to expedite the fix. I didn't have time to do fix myself due to a ship deployment. I had already determined, per the FSM that the sender was the problem and told the tech what I found. They stated, "we can't use your findings and have to check ourselves." Fine, whatever. They replaced the sender and called my wife to pick up the truck. She got it and when she got home noticed that diesel was pouring out from under the truck. She called the dealer and he told her to "drive it down" and they would look at it. She said, "You broke it, you come and get it." They told her again to drive it down, at which point, she asked for them to put in writing that they would be responsible for driving a vehicle with leaking fuel back to the dealership!!! (I love my wife!!) they went on to whine about not having a wrecker to get the truck (see they didn't want to drive it). She told them tough, not my problem, you caused it. Finally, after much whining, they came out and tightened the fuel fittings. No more leaks, just sloppy work. They tried to push around my wife while I was a 1000 miles away on patrol. That really JERKS MY CHAIN!!!
Date report submitted: 01 Dec 2001

Sales=Good, Service=Avoid,
In October 1998, I ordered a 1999 Dodge Dakota from this dealership. This is a dealership in a small town, so I spoke directly to the owner (no sales people). Got a good deal on my truck, I got it for just over 500 over invoice (they were desperate to sell to me) after doing some negotiating. The dealership's owner treated me well, and kept me updated on the truck. Truck was delivered on time, and as promised. No problem with the sales department. As for the service department, I think the service guys are almost the most incompetent out there! The 318 V8 in my truck suffered from a pinging problem that I diagnosed as a bad set of spark plug wires. (I used to work at a Denver, Colorado Chrysler/Jeep dealership so I know my stuff) Instead of even checking to see if I was right, they treated me like I was an idiot. After replacing the intake manifold gasket, the intake belly pan gasket, and reprogramming the PCM the pinging problem still existed. The reprogramming made my truck run worse w/ worse MPG to boot! Of course they can't un-do this! Eventually I just said, "screw it" and replaced the plug wires with some Taylors I got from Summit Racing. Pinging GONE! I should have done this in the first place. I've had other problems w/ the truck, all what I would consider minor. The service guys couldn't even properly install a new set of AC climate controls (4 screws and it has alignment pegs!) they still managed to get it in crooked! It also takes them forever and an eternity to order any parts (none are ever in stock). It was a nightmare getting the crumbling foam seat cushions replaced, took about 3 months for parts to come in! I had some other problems with the truck, but I just waited until I went to school in Fairbanks in the fall to get those corrected. Unfortunately the service dept. in Fairbanks is marginally better, but I guess that would be covered on another dealership form. After talking around with MANY Dodge owners, I came to the conclusion that there is no such thing as a good Dodge service dept. in Alaska. If only there was a dealership here that ran similarly to my former workplace: a diamond and 5-star certified dealership. Don't see those here in Alaska. Its sad too, because I think there would be lots more loyal Chrysler owners around if there were good dealerships here.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 28, 2007