Cloverleaf Chrysler Dodge Jeep - Decatur, AL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Recently, I had my 1999 Dodge Avenger in the service department to replace a faulty sensor that controlled the tail lights and interior lights. I also had my oil changed, since it was due for this service. Since my job is 28 miles from Decatur, my mother, who is 73 years old, and works second shift, took the car in for repair on Monday. The part had to be ordered, so they removed the sensor from my fog lights, and temporarily replaced the one that was faulty. An appointment was made for Thursday, August 9, 2007. When my mom returned to have the part installed, the part was not in.
No attempt had been made to inform us that the part had not come in, which was an inconvenience to us. An appointment was made for the following Monday, but this time we called before we took the car in to make sure the part was in.
My mother was the first in line for service, yet she had to wait at least an hour, while other vehicles were taken in to the service department before my car. Maria Montez Brown, who is listed on the invoice as the advisor was very rude to my mother each time that the car was in the shop. If this is the type of employee behavior that will be tolerated in your service department, then I certainly doubt that I will be purchasing a vehicle from your company in the future. There is no excuse for treating an elderly person with anything other than respect, whether the job is an expensive repair bill, or just to replace a $14.00 sensor.
Submitted by: RHONDA HUDSON
Number of dealership visits=4, Last visit date=AUGUST 14, 2007, Date report submitted: Aug 22 21:40:28 EDT 2007

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	No Experience / Don't Know

This page was edited on: August 31, 2007