Little Rock Dodge - Little Rock, AR

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Sales=Poor (Avoid assigned), Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
DO NOT BUY FROM HERE, OR EVEN SHOP HERE. I had done my research. Months and months, and I was ready to buy a truck. So I went in one day to get my truck, Stating first that I have awesome credit and not much money but enough to get me my truck. I went to Little Rock Dodge to get my truck. First I was greeted by an eager salesperson, and telling him what I wanted he quickly went to find it. I had that days paper with the truck of my dreams and the price to which I wanted. Also calling earlier that day to ask if they had it. The manager on the phone stated they had ten to twenty, plenty and i need to come get me one. So Back to the dealership, my eager salesperson, looked all over even crossing University to go to the dealership across the street to find my truck, "oh I believe we sold the last one of those yesterday, yes sir we did." This Frustrated me to no end, being lied to, but I still wanted my dodge. So talking to the sales rep, he said he could get me one close to the price the paper said. So we went picked out one and starting working the paper work. Using all the options they didn't get the price any way near the quoted price (unless you call 6,000 dollars close) and that is not including anything else warrant etc. etc. But this wasn't the insult of the day, they kept rearranging numbers, thinking we were idiots and would not noticed that they were charging the same thing. Well Deciding that this was not going to happen today, I asked for my Driver license and keys to my car. (they were determining trade in value) They LOST MY DRIVER'S LICENSE, and could not find it, then on top of that would not give me my car keys back. They kept pulling more and more people out to try and get me to buy. So Finally I was given my DL and Keys, SO we left. Later on I decided maybe they were having a bad day, So I went back a couple of days later, and that was another adventure. I will buy a dodge, in the next couple of weeks, just not from Little Rock Dodge.
Submitted by: =Frustrated.
Number of dealership visits=2, Last visit date=03/04/2006, Date report submitted: Mar 7 10:37:08 EST 2006
The "hold the customer's driver's license and keys" pressure tactic is totally unacceptable and absolutely despicable! Customers - do not tolerate this kind of sales tactic and do not do business with people who operate this way. Dealers - if you can't reach an agreement, let the customer go elsewhere without resorting to extortion. Dave F

Sales=Avoid, Service=Don't Know,
We contacted this dealer via internet, and we were assured that they had exactly the car we had specified, and that it was available for only "$200 over invoice". We had done thorough research and had information from other dealers, so we already knew the invoice for the car we specified. We made an appointment, and upon arrival we found out that the car wasn't equipped as we had specified. Although we were disappointed at having been deceived about this, we had driven a considerable distance, and we were ready to buy, so we decided to continue trying to do business. Next we were told that the "invoice" amount was about $200 more than our research showed (and which other dealers had already confirmed). By now we were a bit uneasy with the truthfulness of the representations being made, but we found manufacturer incentives that persuaded us to buy that day. The dealer didn't point out the incentives, we found them ourselves and the salesman acknowledged them. I asked about sales tax on the manufacturer's rebate and the "educational incentive", and I was told that the rebate amount ($2,500) was taxable, but the "education incentive" was exempt from sales tax. We concluded the deal, but days later I got a bill for sales tax that included tax on the $500 "education incentive". Because the salesman had specifically told me that was not taxable, I called the dealership to see why I was being taxed on it. I assumed it was a clerical error that could easily be corrected. I spent all afternoon on the telephone being passed around from one clerk to another. Then they gave me the name of a clerk whom they said was the only one who could help me. For hours I called her, only to get her voicemail. Finally I called the original clerk back, and she told me that the one they had referred me to was there, she just wasn't answering her telephone! She put me through, and I was referred to the salesman, who didn't answer his telephone either. Later they gave me a cell number for him, and he quickly brushed me off by saying just call the "girl" in the office, she would straighten it out! The salesman admitted that he told me that the $500 wasn't taxable, he said the "girl" must have made a mistake. OK, now four hours into this ordeal, I get the clerk again. She starts the "I-don't-know-anything-about-this-I-will-give-you-the-other-clerk" runaround again, and I asked her to give me someone in authority instead. After a very long wait, and individual identifying himself only as "Fred" got on the line. Fred was very aggressive and he informed me that I had been "given" a very good deal and that I should be satisfied. Fred didn't know anything about the purchase I negotiated, nor about my inquiry, he simply thought he could bully me into going away. After I explained the basis for my telephone call, "Fred" who by this time identified himself as an assistant manager, said "Why are you calling about this anyway, It is only $10. I asked him what the sales tax rate was, and he said "5.125%". Then I asked him if he thought 5.125% of $500 was $10. Now he was really furious. He said he couldn't believe I was going to make an issue out of this for only $12. I told him that I couldn't believe he was going to bargain for all the "Badwill" this would generate for the dealership - and reminded him that we already established that it was $25.63, not $10 or $12. He asked if he sent me a check for $25, would I be satisfied. He repeated his question multiple times, in a berating fashion. I had only called to see if there had been a mistake, as there appeared to be. I would have been satisfied with a simple explanation that the salesman (Mr. Shawn Newsom) had made a mistake. An apology would have been nice, since the dealer's mistake had cost me money. Now the dealer's personnel had cost me a whole afternoon of aggravation as well. None of this was necessary. I maintained my demeanor as a Christian and a Gentleman the whole time. There was absolutely no excuse for this type treatment of a customer. I told "Fred" with no last name that I would be satisfied with his check for $25, and he went through his "Will that satisfy you" humiliation routine again. I said yes, again. Of course I have never received anything from the dealer, I have never heard from "Fred", I got no explanation, no apology, and I am certainly ready to tell everyone I see about how poorly I was treated by Little Rock Dodge.
James W. Cullum    Jim.W.Cullum<at>swl02.usace.army.mil
Number of dealership visits=2, Last visit date=May 2003, Date report submitted: Jun 23 12:39:30 EDT 2003

Wow, I have never had a more unpleasant, unprofessional experience at a car dealership in my life. After being told by one young salesman how a 3/4 ton, crewcab, long bed V8 hemi would get 22MPG things really went downhill. This particular salesman had to leave to make a court appearance and left us with with a "typical car salesman" who ran the numbers for us. As expected they lowballed my trade and wouldn't budge off their "black book". I stood to leave and when asked where i was going I replied "I'm leaving". At this point the salesman laughed and said "You can't go anywhere without your keys. So I told him in no uncertain to get my keys. This is where is really gets bad; he then calls the Sales Manager saying how we're mad and leaving. I'm not mad yet, but am trying to leave. Well my keys get there before the Sales Manager and I'm on my way out. SM finally appears and yells for me to stop. I tell him we aren't even close and don't have anything to discuss. Apparently this didn't set well with him since he went into a screaming fit as we continued to ignore him and leave. His fit ended with "Well just get off my f***ing lot". Now I'm mad. We'll just end the story there. I attempted to contact the owner of dealership later in the day, but he wouldn't return my call. The Chrysler rep informed me that it was apparently I who was screaming and cussing. Apparently you're not allowed to dislike the deal they cut you at Little Rock Dodge, or at least you can't voice it. Or maybe it's a requirement to waste another 30 minutes being told by the Sales Manager how good a deal this is, maybe we can knock another $500 off. Regardless, they don't have to worry about me being on their "f***ing" lot anymore. Hey, he called it that not me...
Number of dealership visits=1, Last visit date=06/16/2003, Date report submitted: 17 Jun 2003 00:54

Sales=Excellent, Service=Excellent, By the time I went to the dealer to buy my truck, I knew more about it than any of the salesmen. LOL! The one I ended up working with was very professional and made sure to find the answers to the few questions I did have. The manager went out of his way to ensure I did indeed get the best deal. With all the research I had done on everything including pricing I knew I got a great deal. The one time I actually had an issue with my Ram, I took it to Little Rock Dodge due to previous horrible experiences with the other dodge dealer, Fletcher Dodge. The service manager went way out of his way to ensure I didn't miss work. See, I work out of my truck and could not afford to be without it. While they tracked down the problem I drove a loner at no cost. Ended up my problem was related to a vindictive ex who put something in my fuel tank. Regardless, Little Rock Dodge didn't charge anything and I put over 300 miles on their loaner in two days.!
Number of dealership visits=NA, Last visit date=NA, Date report submitted: 01 May 2002

Sales=Avoid, Service=Don't Know, I went to drive the new dodge 1500. I wanted to turn in my lease on my 99 1500. I knew more about the trucks than the sales staff and the manager didn't want to deal with me. In 99 when I leased my present truck from them I thought they were great I wonder what happened in 3 years. I wont go back to Little Rock Dodge. 19 Dec 2001

Sales=Avoid, Service=Don't Know, I called from Memphis to find out if they had a vehicle I wanted with the specifications I had been looking for. Not only did they "have it" but the had it a good price and the salesman was going to meet me there on a Sunday to check out the vehicle. The salesman left me stranded that Sunday in heat and humidity close to 100 degrees! The next day,my wife called him and he apologized profusely! We forced him to fax us a copy of the vehicle's sticker. The vehicle had almost nothing that I wanted on it other than the Stratus nameplate!!!
I won't name the salesman,as I don't want him to take the rap for his manager's bad business practices. I'll guess that he was taught how to cheat and deceive the potential customer. I know from INFORMED SOURCES (at a chevy dealer) how salesmen are taught how to fleece their customers. Little Rock Dodge,I got the car I wanted...but no thanks to you.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	No Experience / Don't Know

 

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This page was edited on: March 29, 2007