Bill Luke - Phoenix, AZ

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Good, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I've purchased three cars there; 1995 (new), 2000 (used), and 2001 (used). Each experience has been very good.
Matt
Number of dealership visits=3, Last visit date=Sept 2001, Date report submitted: Jan 17 13:49:52 EST 2004

Sales=Good, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Bought a RAM from internet sales department, great deal! Only one visit to service department,was great.
Number of dealership visits=2, Last visit date=October 24, 2003, Date report submitted: Jan 7 11:52:14 EST 2004

Sales=Poor, Service=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
My husband and I made a handshake agreement to purchase a pre-owned 2002 minivan at a set price with the remainder of the factory warranties. When we arrived in financing the financing person told us that the 7yr/70,000 was not included as part of the deal. We had it clearly in writing that is was included in the deal and would transfer with the car. He told us that it was a salesperson error and that to purchase an extended warranty it would cost us an additional $1400+... but, since it was an error the salesperson made that the dealership would split the cost of the extended warranty and it would only cost us $700+ extra. He had the nerve to say that we didn't have an agreement until his office approved it.... even though we had it in writing. Needless to say we did not purchase the van since the dealership would not honor its own paperwork.
Number of dealership visits=1, Last visit date=10/09/2003, Date report submitted: Oct 10 00:47:32 EDT 2003

Sales=Excellent, Service=Poor, bought there=Yes, scv_there=Yes,
Great sales department. Terrible trip to the service department. I was passed around to so many people who had to be reminded why my Jeep was there for service. Never got any call backs. No status on work being done. Problems still exist. Took the Jeep to Friendly Dodge/Jeep. Problem solved in one day as opposed to 3. Will never use the service dept. again.
Number of dealership visits=3, Last visit date=7/18/03, Date report submitted: 27 Jul 2003 18:13:36

Sales=Don't Know, Service=Don't Know,
Best internet sales I have dealt with. Drove from Calif to Arizona to purchase a 2001 I found on the web site.
Number of dealership visits=1, Last visit date=2001, Date report submitted: 16 Sep 2002

Sales=Good, Service=Don't Know, 
I have purchased 2 Rams from this dealer... they are honest about what the will and won't do, and will do what they say they will.

Posted to Dirt,
RE: 5Star Dealers: Bill Luke Dodge in Phoenix, has won this award >28< times..... And believe me, when you are there, it shows.. They will sell most Chrysler products (no Vipers or Prowlers) for $100 over invoice.. I have no interest in the company, just that in 45 years of buying cars and having them serviced, this dealer is by far the best I have ever found.

Sales=Excellent, Service=Excellent,
I've bought several cars and trucks there and always found it to be a pleasure.

Sales=Excellent, Service=Don't Know,
Purchased a used 1999 Dodge Durango thru their internet sales division. Worked with an excellent sales person a little give and take and two hours later the deal was done and we where out the door. The best buying experience I have had in years. Unfortunately I live twenty miles from dealer so I will most likely be going just down the road for service

Sales=Excellent, Service=Excellent,
This was my best ever experience buying a vehicle. I got exactly what I wanted with no hassle!

This was the easiest car or truck purchase I have ever made in 40 years...

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	No Experience / Don't Know

This page was edited on: March 13, 2007