Fort City Chrysler - Fort St John, BC

Visit Geno's Garage for Truck accessories.

Customer Satisfaction is very important to Fort City Chrysler. Please give us a chance to resolve your concern by contacting our Consumer Relations Manager, Jodie Kluserits,  jodie[a]fortcitychrysler.com   Toll Free 1-877-787-5220

From Matt Dohm  Sep 17 23:48:48 EDT 2003
I would like to thank all of my customers for saying the good things about this dealership. As of July 2003, I have taken over the service dept. We still have a long way to go but I welcome any past customers to come in and talk to me about past problems, perhaps I can do something to help change perception of the service dept. We are here to serve our customers, buying from us or not. I am in the office from 7:30 to 5:30 mon to fri. or toll free call 1-877-787-5220/ local 787-5220.
Give us a shot, I'll do my best to make you happy. Thank-you

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Excellent, Parts=Excellent,
These people were great to deal with, my Caravan broke down in Profit River, and was towed in. They were booked solid for two weeks, however squeezed a diagnostic in due to cancellation. Parts were not in stock, but they found some from Dawson, and sent someone to pick it up that day! Some guy (Gean?) worked overtime to get it done, and put me back on the road that evening. I was greatly appreciative, especially after reading some of these comments...My husband was so thrilled, you do not get customer service like that every day! We bought them doughnuts the next morning before heading out!!-they went above and beyond for us--THANKS!!
Best Wishes!! We wish our local dealer was as pleasant to deal with! Thanks Again!
Submitted by: =mimi
Number of dealership visits=1, Last visit date=jan3/06, Date report submitted: Jan 31 16:18:26 EST 2006

Sales=Excellent, Service=Excellent, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
These guys always go the extra mile for me and my husband, we have bought 4 vehicles there, and will continue to do so. We always call our salesman if we have a problem, and he takes care of it. There is also a fabulous customer service girl, who takes care of many problems, she helped my brother revamp $ from roadside when they stiffed his tow bill. Perhaps some people should try to talk to their salesman to get problems resolved, it has paid time and time again for my husband and I to buy locally.
Parts department should follow up special ordered parts when they come in though.
Submitted by: =mimi
Number of dealership visits=lots, Last visit date=august, Date report submitted: Sep 28 12:33:59 EDT 2005

Sales=Excellent, Service=Good, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I just wanted to say that the customer service manager actually does her job. I was very angry with the service department for having my truck for a week, and still not getting it in. So, I came here to vent, but I read the blurb, and called the lady, she was so friendly I could not yell @ her. She had the dealership get me in the next day to fix, which was good, as time is $$. I like to buy locally, but the service department has a bad reputation. This lady is working hard at changing it, give her a call if anyone screws you around, she will take care of it, and they have another new service manager, he seems to have his sh** together too! Hope these changes are permanent!!
Lift pumps on these suck, however they have a new retro fit kit--ask for Cory, he will help you order one, I have one waiting in case mine blows for a 3rd time!! It costs to do it this way, but better than being down for 2 weeks.
Submitted by: =jb
Number of dealership visits=many, Last visit date=May 2005, Date report submitted: Jun 27 14:31:53 EDT 2005

Sales=Good, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I usually always have dealt out of town, as the sales manager there Dan is a dick, however when I visited for service I seen he was away, and talked to a guy--Geordie?? He was awesome, very helpful, gave me a good deal. So I had a fairly favorable visit with Sales this time, if you bypass Dan and see Geordie or Dwight--they are good!! Also, They have replaced Parts & Service Managers, my last 2 Visits to the service Department Have Been Great! Maybe they are learning!!
Submitted by: Withheld by request
Number of dealership visits=5-10, Last visit date=Jan 2005, Date report submitted: Mar 8 17:15:13 EST 2005

Sales=Don't Know, Service=Good, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I walked into the dealership a few weeks ago and was very glad to see Tom Fraser back in service. This man will take care of you every time. He will tell you if there is a problem or if there is going to be a problem before you leave your vehicle there. Has never lied to me. The service department went down hill after he left. I have bought 5 vehicles off Fort City and seeing Tom has assured me that I will buy more in the years to come. He used to be the Service Manager here and hopefully will be again soon. Matt is good, no problems there. I know he and Tom will work well together and fix Fort City. Anyone with previous problems should call and ask for Tom, trust me he will listen!
Number of dealership visits=20 or more, Last visit date=May 2004, Date report submitted: May 31 11:53:57 EDT 2004

Sales=Good, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Was happy with the sales. Didn't try to sell us a bunch of options we didn't want, But our brand new van had 1500 KM when it showed up. Service dept. is terrible took them 8 hours to install 2 clips for car seats, and any time we take it in for any minor thing it takes them the better part of a day if they even get it right.
will not deal with them again. like the van not the dealer but Quesnel is even worse
Number of dealership visits=Quite a few, Last visit date=NA, Date report submitted: Apr 25 13:10:58 EDT 2004

Sales=Don't Know, Service=Excellent, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
bought a new truck and boat in washington and was towing to my home in alaska. had extremely bad problem with misfire and rough running. stopped in on a friday and they immediately took my truck in and repaired the problem. kelly my service consultant was excellent and the mechanics were very knowledgeable with diesel engines. they had me back on the road to home in no time at all. i wish i could find as good service here where i live.
Number of dealership visits=1, Last visit date=Feb 04, Date report submitted: Apr 18 10:23:16 EDT 2004

Sales=Good, Service=Avoid, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
the people behind the service counter have told lies and the so called mechanic that worked on my vehicle was not even a mechanic. I know the person and did not know he was working there until I saw his name on the work report as the mechanic.
Number of dealership visits=8, Last visit date=November, Date report submitted: Feb 11 10:07:55 EST 2004

Sales=Don't Know, Service=Avoid, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I would buy another Ram, but not from FSJ. 5 visits to the service dept and the work still wasn't done properly. Went to Dawson Creek for service and not only did they fix FSJs mistakes without asking, they treated me very courteously unlike Fort.
Number of dealership visits=5, Last visit date=November 03, Date report submitted: Dec 25 10:54:34 EST 2003

Sales=Avoid, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
At fort city in fort st john they were willing to give me a whole $11000.00 for my 02 Sebring that was loaded with a $3000.00 audio system, and only 28000k. So they told me that it dropped $1500 in 18 months.
Number of dealership visits=3, Last visit date=dec 4 03, Date report submitted: Dec 23 15:21:26 EST 2003

Sales=Avoid, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Service department very poor. Brought my 2003 truck over to the service department to be looked at concerning a minor problem. Matt the sales manager came out and looked at the problem saying that he or his mechanics had never dealt with this specific problem on the 2003 models. So I left there his advice which was to just try different things " trial and error." I ended up taking it to Walt's Automotive where Walt had it fixed for me free of charge within ten minutes. I just think its pretty poor that Fort City doesn't have the know how and doesn't take responsibility for their own products. Walt's Automotive on the other hand was great!!
J.K. Controls
Number of dealership visits=many, Last visit date=Nov 12, 2003, Date report submitted: Nov 12 20:01:09 EST 2003

Sales=Avoid, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Extremely unhappy with the service. I definitely see no one there going the extra mile for anyone. Not a place to buy a vehicle that you will depend on in any way!!! Extremely incompetent service and parts department. I have bought two trucks there .. I had reservations about buying the second truck due to the service! I should have listened to my reservations... Never again!
Number of dealership visits=many, Last visit date=October 2003, Date report submitted: Nov 3 17:40:19 EST 2003

Sales=Don't Know, Service=Good, bought there=No, scv_there=Yes,
I did not purchase my vehicle @ Fort City, but the service department still went the extra mile for me. The even had a customer Service guy call me to ask if I was satisfied. It is about time a Dodge dealer up North is actually interested in "customer satisfaction"
Josh
Number of dealership visits=1, Last visit date=July 15/03, Date report submitted: 24 Jul 2003 16:19

Sales=Excellent, Service=Good, bought there=Yes, scv_there=Yes,
My sales lady was excellent, and still books my vehicle in each time I need service. The service department never called me last time my parts were in to book another appointment, which I thought was wrong, but a Customer Service Lady called, and when I told her my concern, the Service Manager called himself to apologize, and gave me a 1/2 price oil change. I have heard bad comments about this dealership, but they always seem to go the extra mile for me.
Deal with Sharon Holden, she is an excellent sales lady.
george    jodieblondie23[at]hotmail.com
Number of dealership visits=5 or 6, Last visit date=June 2003, Date report submitted: 11 Jul 2003 18:07

Sales=Don't Know, Service=Excellent, bought there=No, scv_there=Yes,
Broke down on the highway, was towed to Dawson creek, where I was told it would be 2 or 3 days till I could get in to service. I called FSJ and they said they could squeeze me in. I paid for the tow to FSJ but Fort City got me back on the road 3 hours after arrival, and the mechanic even found a gas leak which has improved my gas mileage. Two weeks later I got a call from a lady in Customer Service asking if the service was okay, of course it was!! I am from Kelowna, and we do not get that kind of customer service here even. When I read all these bad comments involving Fort City Chrysler, I had to say something, as I feel I was treated excellent!!
Number of dealership visits=1, Last visit date=april, Date report submitted: 25 Jun 2003 18:46

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
Very friendly staff, I was introduced to all Departments after purchasing my car there. Every time you walk in the dealership 2 or 3 people greet you. Service always manages to go the extra mile for me each time I have my car, and now my husbands truck in as well. I recommend them to all my family and friends.
Number of dealership visits=many, Last visit date=May 2003, Date report submitted: 25 Jun 2003 18:38

Sales=Excellent, Service=Good, bought there=Yes, scv_there=Yes,
This is the first dealership that has ever contacted me regarding service. The follow up was excellent in the fact that when my truck was not fixed when promised, 2 days later, a customer service rep called. I told him of my small complaint, the Service Manager himself called me to apologize, and gave me $10.00 off my next oil change. That, in my opinion was going the extra mile, I definitely recommend this dealership for customer service.
Number of dealership visits=5, Last visit date=June 2003, Date report submitted: 25 Jun 2003 17:48

Sales=Avoid, Service=Avoid, bought there=No, scv_there=Yes,
What a S*** hole! Go to Inland Chrysler in Dawson Creek!
Number of dealership visits=many, Last visit date=yesterday, Date report submitted: 08 May 2003 15:37

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
Made an offer to purchase a new Dodge truck, sales mngr scratched out trade and final cost figures on a piece of scrap paper. I later re-contacted the sales person, & requested a dollar value for leasing the same vehicle. The dollar value for the vehicle had changed since the week before. Attempts to get a written final cost for this vehicle were fruitless. I have since purchased in another city.
Number of dealership visits=4, Last visit date=March 2003, Date report submitted: 08 Apr 2003 14:00

Sales=Avoid, Service=Poor, bought there=yes, scv_there=yes,
I bought a brand new diesel truck from this dealership: BIG mistake !! NEVER again! Sales team lied to me from the start and then avoided me after the buy! Extremely unprofessional! Parts department and service I have found to be worse. I needed a set of rear brakes for my truck so I called the parts department and asked if they had any. They said they didn't but would call me when I they found some! I didn't get a call so I went in and asked the in person. They were rude especially a guy named Tom! and he told me that I wouldn't find any in BC yet because the truck was too new and the parts would have to come out of the States. He told me they had checked all the dealerships! I didn't believe him so I called Inland in Dawson Creek and sure enough they had a set. They even stayed open after hours for me to pick the set up! Bottom line is I will never deal there again and know lots of people who have dealt and are dealing with the same problems! I am about to buy a new truck again and its too bad we don't have professional people here at Fort City Chrysler in Fort St. John!!
Number of dealership visits=8, Last visit date=Jan 31 2003, Date report submitted: 01 Feb 2003 20:22:14

Sales=Don't Know, Service=Avoid,
Very bad, been there six times and still have not admitted to their mistake. Fighting me over a part that DID NOT need to be replaced. Very unprofessional. Old part is put back in and everything is working fine but will not refund me in any way. Not Happy. I still like my truck, not the local dealer.

Posted to Turbodiesel List:
One more experience for you all. I was told by the service manager that he wouldn't do me any favors because I never purchased my truck from them. I am still in a bitter battle with them, and will never again set one foot on their dealership.

Sales=Poor, Service=Avoid,
When we first were looking at our new 1998 Durango, I knew more about the features of the vehicle then the salesman; after purchasing the vehicle one speaker failed to work, so we called them & then took it in. **Keep in mind we live in a different town 2 hours away from this dealership** The service dept. informed us there was nothing wrong with the speaker even though there was clearly no sound coming out of it no matter whether it was on cassette/cd/radio settings. Then about 4 months after purchasing it, the clear coat began to peel off of the hood and front fender. Dwight, the manager, blamed everyone else but themselves (Chrysler, I mean.) After fighting with them for 8 months they finally got a Chrysler rep. to come and look at the vehicle. She was great and gave immediate authorization to redo the paint job on the hood and both fenders. So in the end, the new paint looks great and we're happy with the vehicle, but as for the service at Fort City Chrysler... we get any work that is needed done at Norland in Grande Prairie, Alberta

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 29, 2007