Langley Chrysler - Langley, BC

Visit Geno's Garage for Truck accessories.

The most recent ratings are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Service just doesn't have a clue. Examples:

1) Took 03 durango in for warranty brake problem. Fixed brakes well, stated that I had cross threaded one of the studs so they had to replace, but they'd cover it. Damn right they'd cover it, truck was 3 months old and I'd never had a wheel off of it. Then I did a walk around and found that they smashed the finish on one of the rims ... I had to go get it repaired and submit the bill back to them.
2) Took 04 Ram Diesel in because of transmission whine. So they replaced the exhaust????? Second trip they fixed tranny, but screwed up the rear seal of trans. After discovering the leak they finally replaced the seal and all was good.
3) Took 04 Ram Diesel in because poor idle in when warm and in gear. They called and said it was fine, after multiple calls I explained it was undrivable. Finally explained that to warm up a diesel you have to actually drive it! So after giving authorizing them to drive it a significant distance the problem was identified and fixed.
They have always got any problems fixed eventually, but you have to have time to waste, and don't ever expect to talk to anyone other than a minimum wage counter rat.
Submitted by: Kelly        kellydayman[a]hotmail.com
Number of dealership visits=12, Last visit date=Jan 07, Date report submitted: Jul 26 09:40:03 EDT 2007

Sales=Fair, Service=Poor, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Bought new 2001 Dodge 1500 fully loaded on Dec 26/01 from Langley Chrysler. In Feb 06 I took truck to dealership for drive line service and water noise in dash. Truck had approx. 125000 km on it at that time. I had been disappointed with them before but they called so I tried them again.
After service they said that the posi part in the rear-end was gone and it needed a new rear-end. They said that extended warranty would not cover it. I argued but lost. They also charged to do diagnostic on water noise and replaced thermostat gasket. Truck was in for week not cleaned. On Nov 9/06 truck went in again for water noise. Charged for diagnostic to find water noise and they replaced the thermostat gasket again. Also found a leak in drive line that they say was not there in Feb. Called to complain to service manager 3 times still waiting now over 2 weeks for call back.
Submitted by: Bian Borsato
Number of dealership visits=10, Last visit date=Nov 9/06, Date report submitted: Nov 23 23:24:17 EST 2006

Sales=Don't Know, Service=Excellent, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I've taken my vehicles for the past two years to this dealer for service - and I get all my parts and accessories there as well. Never had a problem and they have always gone out of their way to make my experience at their dealership pleasant.
Submitted by: Steve
Number of dealership visits=6, Last visit date=March 30/04, Date report submitted: Apr 27 18:28:42 EDT 2004

Sales=Fair, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
In 2001 i bought a 1999 caravan with 34000kms. after 7000kms the brakes had to be replaced. I was assured that this van was completely checked out. possible but i don't think so. Bought the oil change for life and have had my van washed once in ten trips there. Also had a serpentine belt replaced in sept03. in jan04 idler-tensioner ceased causing belt needing to be replaced. they want me to pay for new belt because idler warrantied but not belt. How unfair first belt lasts 70000kms new one 8000 and they say i have to pay for it.
even though i have rarely bought from dealerships, langley chrysler service is so bad i will never buy there again.
p.s if anyone knows the name of the owners could you please post it. thanks
Submitted by: mr. britton
Number of dealership visits=10, Last visit date=Jan 04, 04, Date report submitted: Jan 19 04:44:08 EST 2004

Sales=Excellent, Service=Avoid, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
They have the worst service department i have ever been to. They are scum of the earth and they lack the capability of fixing anything. I have had so many problems there over the years i have just given up on them. I took my truck there not long ago and they said nothing was wrong with it i took it to a local mechanic and they fixed the problem in a matter of minutes. If they don't even know the problems of their own makes of cars then they need to go back to school. I have had no their problems with any other chrysler service departments. I still recommend midas and your local mechanic shop over a chrysler service shop they charge you 3 times the price that the parts are even worth. If u have a jeep brake problem go to midas. They it least know what they are doing
Buy your car from Langley Chrysler but get it fixed at Freeway Chrysler. They have a good reliable service department.
Number of dealership visits=10, Last visit date=January 2003, Date report submitted: Nov 20 01:37:38 EST 2003

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: August 29, 2007