Maple Ridge Chrysler (1972) LTD - Maple Ridge, BC

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Poor, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
This Dealership is shady, and they are weasels. I was lied to, and I can prove it on paper. I was told by other people that this would happen, I didn't believe them, I went back, went to my bank, got the financing, and only to have EXACTly what I was told would happen, HAPPEN. Don't ever go to these liars, they are conniving, shady non impeccable individuals.
Submitted by: Withheld by request
Number of dealership visits=16, Last visit date=May 16 2005, Date report submitted: May 17 02:39:42 EDT 2005

Sales=Excellent, Service=Don't Know, Parts=Excellent, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I went to this dealership based on information from my brother who's boss bought a vehicle there as well as a co worker who has bought 3 vehicles. I was looking for a Dodge Ram 1500 Laramie quad cab 4x4 hemi in Jan 2004, they had one there but it didn't quite have all the options that I wanted, Stuart Allan who was my salesman and was new was very accommodating. I told him what I was looking for, he showed what he had and because it didn't have all the options, I opted to wait until June when I could pay for the truck outright. Here is what sold on this dealership, they gave me a new Dodge Laramie ( didn't have heated seats that I wanted ) that they showed me and told me take it home for a couple of days, they filled it up with gas and took my a photocopy of my driver's licence and a $100.00 refundable deposit and out the door I went. It was a very pleasant experience not having a salesman in the vehicle so that we could test drive the truck. I put it 2 days later ! with 175 kms...I wanted to put on more but felt a little guilty, after all it was a new truck. They knew I was going to buy in June, they didn't give me any sales pressure like all the other lower mainland Chrysler Dealers did and the best part was...when I did get the truck in June ( Factory ordered ) I got it for $5200.00 below msrp. Stuart made sure that the tank was full and that it was prepped and cleaned. I think that I got excellent sales service. A couple months later they mailed me a copy of Greg Moore's Life in Indy.
Love the Truck....it hasn't given me any grief what so ever
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=June 2004, Date report submitted: Mar 31 19:32:07 EST 2005

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I can't say enough bad things about MRC. The salesman flat out lied to us about the vehicle being from Alberta. After we bought it we discovered it was from out of province, so we took it back and told them we didn't want a vehicle from out of province. They reluctantly agreed to replace it with a similar model. When we talked to the General Manager he tried to make us feel like we were idiots for caring whether or not it was from Alberta. The undercoating had already started to rust and was on bad shape. I had to call him almost every day to try to get him to locate us another vehicle and very often would avoid my calls and/or not call me back as promised. What is also very funny is that not only did they not do anything to the salesman who lied to our faces but the promoted him to assistant manager. We finally did get the vehicle we wanted, a caravan, but we will never go back there again.
When this first started to happen my wife did some minor damage to the back when she was backing up. So in our infinite wisdom we just had it fixed there. After the fixed the dent we took it home, on the way home I noticed the left turn rear signal was out, where they had fixed the dent, and checked to make sure it just wasn't a bulb. I took it back and wanted it fixed and the service person looked at it and told me it was going to cost me $300. They claimed it was coincidence that it happened to break when they were fixing it. He then told me that he could "split" it with me, like he was doing me a favor. I said no f'ing way was I going to pay a dime for something they did. He kept trying to show me that they couldn't have possibly did it and I held firm. He finally got pissed off at me and said that I didn't have to pay.
AVOID THESE LIARS AT ALL COSTS!
Submitted by: Withheld by request
Number of dealership visits=2, Last visit date=7/3/03, Date report submitted: Mar 21 16:48:29 EST 2005

Sales=Don't Know, Service=Avoid, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I'm writing this in response to two glowing reports and the fact that the people that wrote them are long-time customers. It would appear that "long-time" is the key phrase in getting good service from this dealership. Several years ago I was having transmission problems. The vehicle was a '93 Voyager with 105K and the warranty had expired. Because I needed ride into Vancouver and my friend lived close to MRC, I decided to let them look at it instead of my regular dealer. I got a call later in the day to say my transmission was shot and it would cost $2700 to replace it. I didn't have $2700 so I told them not to do anything. I then took it to my regular dealer (at the other end of Maple Ridge) and they replaced the transmission at minimal cost to me. Plus they loaned me a car free of charge while the work was done. I later found out about Chrysler's "secret warranty" on this particularly lousy transmission which I'm sure MRC must have known about.
ursamidi[a]shaw.ca
Number of dealership visits=1, Last visit date=1999, Date report submitted: May 30 17:17:17 EDT 2004

Sales=Avoid, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
My experiences dealing with Maple Ridge Chrysler have been horrible. Unfortunately, I also purchased an Old Republic extended warranty through Chrysler which has been a nightmare as the dealership and warranty company have been playing Good Cop/Bad Cop with me. Neither company are willing to fix repairs needed and deny the problems with the transmission exist, even though I drive the vehicle everyday and fear I am a danger on the road until this repair is done. I have essentially been called a liar and have yet to get my vehicle repaired after 4 days of it already being in the shop. My advice to anyone who is looking for a vehicle in the BC lower mainland is to avoid Maple Ridge Chrysler as I have been charged for disability insurance when I had declined, my signature had been forged, my warranty has been a complete waste of money and the service department is full of fast talking slackers.
Number of dealership visits=4, Last visit date=May 04/04, Date report submitted: May 6 12:46:37 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have been dealing with Maple Ridge Chrysler since the early seventies. I have purchased all the vehicles for my family and myself from them. (Approximately 8-10 vehicles) Most of the staff have been there all the years I have been coming. I can't say I NEVER had a bad experience BUT they have ALWAYS been honest and forthright with me and my wife.
I have been dealing with the same person in service since 1982. This dealer sells the most cars of any in BC and from all my visits I can see why. They have long term people you can talk to. I guess you can tell I'm a fan of the MRC family.
Number of dealership visits=25 years, Last visit date=Feb 2004, Date report submitted: Mar 2 18:27:13 EST 2004

Sales=Excellent, Service=Good, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I was looking on the internet and noticed that my dealer for the last 23 years was being unfairly slagged. I have bought over 9 vehicles from Maple Ridge Chrysler and think that it is a SHAME that no-one writes in to say what a great experience(s) they have had. I have also serviced all my Mopars at this dealer and found them just fine. I have always been treated fairly and when there is a problem (which has happened) they do their best to listen and fix it. This is why I keep going back and why I keep sending people to them. I would definitely recommend this dealer to anyone.
Number of dealership visits=9, Last visit date=November 2003, Date report submitted: Jan 24 23:59:08 EST 2004

Sales=Poor, Service=Fair, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I would never go back to Maple Ridge Chrysler again because we had a car for the weekend and by the time we brought it back on Monday they had all ready had put us through the financing office for this vehicle of which we had not decided on yet. Since that day we have not been back and will not ever go back to a dealership that is so cocky.
Number of dealership visits=too many, Last visit date=quiet a few years ago, Date report submitted: Dec 18 21:41:03 EST 2003

Sales=Fair, Service=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I fought tooth and nail with this particular sales team to get the best deal out there. My salesman was new to the dealership and did not really know much about their policies. He tried his best to get me what I wanted and for the prices I was thinking of paying. I think that if they want to keep being a 5-star dealership they should do more training of their staff in people policy. I overheard one sales person belittle a customer when they did not understand what he was saying. That is wrong. Not everyone understands the sales/financing facets of buying vehicles and a salesperson should have more patience with the buyer. If I had been that particular client I would have reported the salesman and walked out without buying the vehicle. That is definitely not good salesmanship.
Number of dealership visits=1, Last visit date=Oct. 4/03, Date report submitted: Oct 7 12:49:03 EDT 2003

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
This dealership is guilty of False and Misleading Advertising. We saw an ad for a vehicle we wanted to purchase. I called a salesman Dan, asked many questions and wrote down everything he said. Everything in the ad was supposed to be true at this point. We made the trip to the dealership, we test drove the vehicle.
Dan tries to prove the vehicle is in good mechanical condition. He telephoned the supposed previous owner and we spoke to him, asked him questions about the vehicle. We could be talking to anyone, there is no proof this person was the previous owner, does he not realize we seriously question this? This proves nothing about the mechanical condition of the vehicle to me. In fact, it did the opposite. Does he think we are so easily fooled? This is odd, to say the least.
Soon it becomes clear that everything in the ad, and everything he told me on the telephone was a lie. Plus the selling price of the car goes up $1,000.00. (I take good notes.) The price for the vehicle is too high, so we walk away. Dan did not seem to want to sell us the car. We were very interested in the vehicle, but not fools either. Buyer Beware is the rule.
The salesman calls back a few days later and offers the vehicle for an even higher price. $500.00 higher. Does he think we do not notice this? Seven days later he calls to tell us the vehicle is at another dealership and is the price we want to pay. This turns out to be another lie.
I telephone this dealership. I make contact with a salesman, who tells me he received a call from our salesman telling him we would be out that day to buy the vehicle? We go out to this dealership the next day, they have trouble finding the vehicle. The vehicle price is the same as the original price at the Maple Ridge Dealership.
Conclusion: The Maple Ridge dealership does not seem to want to sell cars, and plays games with customers. The Maple Ridge dealership wasted out time. We are happy we did not buy from them, and no one in our families will ever buy from them. We will make sure everyone we know avoids this dealership like the Plague!.
Number of dealership visits=1 visit - 3 telephone calls, Last visit date=July 13, 2003, Date report submitted: 02 Aug 2003 15:06:57

Sales=Avoid, Service=Fair, bought there=Yes, scv_there=Yes,
My daughter went into the dealership wanting to trade her car for a newer one. She was offered thousands less than even the blue book value and the car she wanted was overpriced by close to five thousand dollars. The "push pull or drag" sale is the bait to get you in, after small talk the salesmen go for a test drive, come back and mumble how her car really isn't worth it but since "you seem like a nice person" they are willing to "make a special deal" When she called to tell me what a great deal she was getting I told her to get in her car and get home. She sold the car privately, made a deal with another Dodge company up town and saved at least $7,000.
I hope hell has a special place for shady car salesmen.
Number of dealership visits=3, Last visit date=June 28/03, Date report submitted: 11 Jul 2003 19:21

Sales=Avoid, Service=Poor, bought there=Yes, scv_there=Yes,
After several trips between dealers I was promised the "best deal in town. The quote which I admit was not written would have saved me roughly four thousand dollars. When I returned the next day I was told my truck had been sold the night before. They tried to tell me it was such a terrific buy another long time customer jumped right in and took it home after I had left. I was offered another vehicle which was supposed to be better for an extra two thousand. Once
they added taxes and who knows what, including the extended warranty which would save me thousands if needed, we came to a price that was almost six thousand more than the original deal. I was shown the truck, while the salesman claimed it was different, it looked identical to the first truck I had wanted to purchase. After getting the run around I finally chose another dealer in a nearby city and got an honest deal. I took the truck in for service three months later to the dealer in Maple Ridge, I was charged for an oil change that likely didn't happen judging from the color of the oil, ended up with a hamburger wrapper in the back seat, thirty dollars missing from the ashtray and several burn marks in the front passenger seat. Never again ! Thanks to Dodge for giving us another good reason not to buy their vehicles.
Number of dealership visits=5, Last visit date=March 11, Date report submitted: 15 Jun 2003 05:08

Sales=Avoid, Service=Poor, bought there=Yes, scv_there=Yes,
It seems this dealership doesn't care about bringing customers back after the initial shopping experience. Tried to trade up and ended up going to another dealer in this same town. I got a much better deal, saved about $3500. My frustration caused by the salesman and his "manager" was beyond anything you could imagine. Save yourself time, money and patience, skip these guys and head over to any other dealer you can find. Don't throw good money after bad, avoid this dealership like it
had the plague.
Number of dealership visits=6, Last visit date=May 10 2003, Date report submitted: 23 May 2003 04:03

Sales=Avoid, Service=Don't Know, bought there=Yes, scv_there=Yes,
My husband and I wanted By a Truck so we looked around for the best deal and found it at Maple Ridge so we drove there from Chilliwack to check it. We order the truck that we wanted which was a 2001 Dodge Dakota. The truck arrived almost 4 weeks from the date we were promised. When it arrived the windshield was cracked( no big problem can be fixed) the front dash had three big piece missing from it and there was McDonalds garbage in the back. We drove the truck home and it went downhill from there. Our air conditioning didn't work right and i had to argue with them about it because they treated me like I was stupid because i was a women like for me my parents owned a 2000 dakota so i could compare. Turns out the it's was properly sealed and it didn't work. My cruise control didn't work over 100k/hr they told me that no cruise controls and be set over 100 funny that my parents worked. They said so can't fix it. My four low didn't work either they said i shouldn't have 4x4 in it to wreak it this is all happen in under 5000 km. The brakes bad rotors had to replace by 5000 kms and then at 10000 because they were gone and warranty didn't fix it go figure. I wish i never would have bought the truck and kept our old vehicle at this it worked. I traded that truck in a Maple Ridge was a Jeep and that was over a year ago and I'm still waiting for them to fix the problems they promised to fix on it!!!!!! Maple Ridge is the worst dealership ever and so are the staff.
I will never buy another dodge as long as I live and anyone we know who is thinking about buying one we share our experience and so far we don’t know anyone to buy one because I wanted them to know how sh***y they are made!!!!!
Number of dealership visits=Lost count, Last visit date=May, Date report submitted: 21 May 2003 12:36

Sales=Avoid, Service=Avoid, bought there=Yes, scv_there=Yes, No comments offered
Number of dealership visits=60+, Last visit date=Jan 03, Date report submitted: 27 Apr 2003 23:00

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
I went in looking at some vehicles they advertised in the local paper. They are overpriced to put it mildly, the salesman was lying through his teeth. They actually have the nerve to tell you what a great deal they are giving you and yet the other Dodge dealership has similar cars for thousands less. After a test drive can't get you into the office fast enough and suddenly the price goes up another three thousand dollars for taxes, etc....The deal we made on the lot was far different than the one that came out of the "sales office" Tried to sell me a car based on the owners position in the community, as if having a son who raced cars makes for an honest businessman. A word to the wise, hang on to your wallet, take everything with a grain of salt and run, don't walk, run as fast as you can.
Dodge has an odd way of deciding how to make a dealership worthy of Five stars.
Number of dealership visits=1, Last visit date=March 29 / 03, Date report submitted: 31 Mar 2003 16:40

Sales=Avoid, Service=Avoid,
Not quite sure if they were as bad as my neighbor told me, I went to this dealership and told them I wanted to trade my van for a newer model. Was given a bottom dollar deal - rip off would be more accurate, when they took it on the test drive, I put a mini recorder under my seat, they were sure they could make a hell of a deal - turn around and sell my van for thousands more than they tell me it's worth, the price they paid for the trade vehicle was eight thousand more than they told me. I think this is one for the press to hear about. Hope to see these guys on the news soon. Working with some other victims to make it happen.
Number of dealership visits=1, Last visit date=Dec 15/02, Date report submitted: 09 Jan 2003

Sales=Avoid, Service=Poor,
Where do I start well basically go to the better business bureau to read my story and avoid the sales manger because he is slim.
Bill Shannon
Number of dealership visits=1, Last visit date=Jan 2002, Date report submitted: 17 Dec 2002

Sales=Avoid, Service=Don't Know, bought there=No
Took a look at a 2002 Caravan advertised in today's paper for $24,488 - it was previously advertised for $21,995 (Nov 20) I asked the salesman if we could discuss price starting with the difference of about $2500 he told me that if I offered the old price it would be rejected. Tried to tell me the vehicle was "not the one shown in the old ad" Sounds like a real pro - He then tried to interest me in another "deal" Didn't mention anything about the prices going up and down like a cheap elevator.
Don't trust them as far as you can throw them. Dishonest, unbelievable, what can I say? These people would steal the shirt off your back if given the chance.
Number of dealership visits=1, Last visit date=Dec 7/02, Date report submitted: Dec 9 12:16:41 EST 2002

Sales=Avoid, Service=Don't Know,
Update on experience - traded Durango for Sunfire GT ( after telling them I wanted a vehicle of same or lesser value - money back if less ) After letters and phone calls back and forth - The bottom line from the "sales manager" was that my request that I be refunded about $6,000 and they keep $1,000 for the "work involved in the trade" was unreasonable. They can't possibly do business that way, a profit of only one thousand dollars is not acceptable. The offer to return $800 is final.
Not only will I tell everyone I know to stay as far away from this dealership as possible, I will make sure they are held accountable for false and misleading advertising - telling me the bold faced lie that a 2000 sunfire GT is worth 21,000 (though originally they say 23,900) and making the trade on that false information. This is not over.
Number of dealership visits=too many, Last visit date=Nov 14/02, Date report submitted: 14 Nov 2002

Sales=Poor, Service=Don't Know,
I went to this dealership after seeing their ads in the local paper. The cars they advertised on sale were not really on sale - They promised cash back, but what that really meant is I could borrow cash that is added onto the already overpriced car's loan and pay interest rates that are criminal. They say you get cash back, spending sprees, and even so bold as to say that prices are reduced - I saw prices going up and down like a yo yo week after week. Salesman I talked to came across as very sleazy - you know the type "This is an honest family oriented dealership - we never lie or cheat anyone" WHATEVER. Thanks to the lady with the advertising in her window, directing me to this site and warning me away from these dealers --- I just had to see if it was really as bad as she said, it is, and then some.
Number of dealership visits=2, Last visit date=Oct 19/02, Date report submitted: 08 Nov 2002

Sales=Avoid, Service=Don't Know,
These guys screwed my mom over big time! They ripped her off and when I confronted the creep who did it he had the nerve to say "I have never ripped off anyone if you're gonna insult me this meeting's over". The sales manager never returns phone calls, ignores letters of complaint and even the owner who said he would "deal with the problem" did nothing. These creeps made over seven thousand dollars, telling my mom she got a fair deal, great deal, you name it, they have lied about it. Even Dammliar ( my spelling ) won't deal with it. They say they are better "we'll prove it" well the only thing they prove is women and anybody who is trusting will get ripped off if they go to this dealership... Disgraceful is a mild way to describe them. Never - Ever trust the DammLiar team of "professionals"
Number of dealership visits=1, Last visit date=Sept 28/02, Date report submitted: 06 Nov 2002

Sales=Avoid, Service=Don't Know,
I went into the dealership intent on trading my truck for a car. My friend made a deal, I wasn't well and had to go home. She has been fighting with the dealer since day one. She was overcharged,given misleading information and they refuse to return calls, letters or personal visits. They did make an offer to return $800.00 ( I went with her ) She lost closer to $8000.00 She wrote the Daimler head office, got the brush off. (she sent me a copy of the letter they responded with) Why do these guys always, and I do mean Always, try to rip off women? I listened to this dealer on what my truck was worth, now dealing with the other guys out here, much more trustworthy, very up front A refreshing change
Number of dealership visits=one, Last visit date=Sept 27/02, Date report submitted: 05 Nov 2002

Sales=Avoid, Service=Good,
I was told my 98 Durango was same value as a 2000 Sunfire GT, went in asking for a straight across trade ( something more fuel efficient ) was told originally 23,995. Next day ad in paper said same Sunfire was 17,995 ( had been reduced for some time but not advertised as such ) couldn't get sales agreement till 4 days later. When I complained day after the trade about misleading statements : re value - was told too bad, so sad.. Have tried dealing with sales manager - most calls are not returned, most recent letter delivered on October 24th ignored. Phoned a week later, was told "I didn't get the letter" left at reception. Promised to read it and call me back November 4th. NO CALL - No Surprise... Called and wrote to Dodge Canada , they said they don't get involved as these are "independant" dealers. Read everything twice and then some, get everything in writing, Do Lots of homework These people are why car salesmen have bad reputations
Number of dealership visits=6-8, Last visit date=November 1/02, Date report submitted: 05 Nov 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or no experience

This page was edited on: February 16, 2007