Mountainview Dodge Chrysler - North Vancouver, BC

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Never have I experienced such incompetence and ignorance in my life. I strongly advise people to avoid this dealership at all cost. Nothing but trouble and headaches every time I've been there. Never again, never again!
Submitted by: Greg Sanderson      sandersongreg[a]shaw.ca
Number of dealership visits=4-5, Last visit date=February 2007, Date report submitted: May 30 19:25:49 EDT 2007

Sales=Don't Know, Service=Excellent, Parts=Good, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Nothing but professionalism from what I have experienced in my 3 visits. Very knowledgeable and quick to help solve my problems!
Submitted by: Dan O'Brien      info[a]cmairtours.com
Number of dealership visits=3, Last visit date=January 22nd, 2003, Date report submitted: Jan 10 19:02:23 EST 2004

Sales=Don't Know, Service=Avoid, bought there=No, scv_there=Yes,
The Service Manager is Rude and incompetent. Tried to tell me my vehicle was out of warranty. When I showed him the warranty book (34000 KM left on my warranty) he tried to tell me that the problem was caused by improper fluid levels and concentrations even though their service department did the work 3 weeks earlier. Tried to solve the problem with an unauthorized repair. Called me to complain that I went over his head to solve the issue with Chrysler Canada. Do not take your Vehicle there for repair or purchase a vehicle from this dealership!
Submitted by: Richard Haziza     richard.haziza[a]telus.net
Number of dealership visits=3, Last visit date=March 26th, 2003, Date report submitted: 30 Mar 2003 19:18

Sales=Good, Service=Avoid,
Service department is terrible. First time serviced I went for the Peace of Mind inspection, upon picking up my truck I realized the fluids were not topped off, on the inspection sheet everything was checked, my turn signals also failed after I got my truck back. Second time serviced (I gave them another chance, my mistake), I had a another Peace of Mind inspection as well as a tune up, they wired my spark plug incorrectly and my truck was running terribly. I picked up the service manager on the way to work so he could experience the problems first hand, I barely made it back to the dealership. No chance for strike three!
Date report submitted: 01 Mar 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: August 17, 2007