AutoWest Dodge - Roseville CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I made a service appointment for my 95 Dodge Ram 350 because it was pulling to the right. It took the dealer 3 days to tell me the front shocks were bad. The only problem was the front shocks were replaced a week before i brought the truck in. In addition, even if the shocks were bad it would have not caused this type of front end pull. I immediately picked the truck up; knowing that they were incompetent and they stuck me with a $100.00 false diagnosis fee. I ended up taking the truck to a independent shop and it took them 1 hour to determine it was the ball joints.
Submitted by: Jeff Challoner
Number of dealership visits=1, Last visit date=8/15/06, Date report submitted: Mar 24 01:13:10 EDT 2007

Sales=Good, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I have purchased two vehicles from this dealership and the commitment to customer service (namely the service department) seems to have gone done the drain. I currently own a 2002 Dodge 1500 Quad Cab. I was experiencing a high-pitched squeal from the engine after it got warm. I work 25 miles from this dealership, but like having my vehicle serviced where it was purchased. I took it in and told them I thought it sounded like the old water pump squeal....They replaced my accessory belt (visit #1 and one day without my vehicle). I took it home and the very next day heard the noise again. I called for the Parts/Service Director but since he was on vacation I talked to a Service Manager. I took the vehicle back in and a service writer told me he had heard the sound and was taking it in the back for a mechanic to hear. He told me not to worry. I had to rent a vehicle (at my own expense) because I had to go out of town without my truck. The next day, I got a call telling me the truck was done. A foreman said they could not hear the noise. I told the foreman the service writer heard the noise. He told me the service writer was off for two days and then said since I have an extended warranty, I should not worry. I told the foreman that was not acceptable and to call the service writer....The next day, they called my wife to tell her the truck was done. When I called to check the status, they told me they heard the noise and fixed it. They said the belt was "refitted" (visit #2, and one day without my vehicle). The very next morning while driving to work I heard the noise again. I then talked to the Service Manager again. He told me to bring it in and he would have a mechanic ride with me....I took the truck in and a mechanic heard the noise. I told them I was not going without a rental car at THEIR expense. I got a call the next day telling me they ordered a new alternator....Two days later I was told the noise was still occurring, so they ordered a water pump. Five working days later they called to tell me they were keeping it to make sure it was fixed (this was a Friday)...On Monday they told me it was completed and I picked up the truck (after visit #3 and nine days without my vehicle). So Two days later I'm coming out from work and I see a puddle building up under the fan of my truck. I take it in (4th visit), and am told they overfilled the coolant, not to worry. Well...after this long drawn-out story, I am here to tell you I will NEVER visit this dealership again for any service, and I pledge to tell all of my friends to do the same. I called to ask for some sort of compensation from the Parts/Service manager, but he will not return my telephone calls. This is the worst customer service I have ever experienced, and I have had at least 10 different makes/models of cars. This dealerships' service department needs some new leadership!!!!
Submitted by: Keith Tresh       Keith.Tresh[at]ca.ngb.army.mil
Number of dealership visits=More than 10, Last visit date=October 18, 2003, Date report submitted: Oct 25 20:34:23 EDT 2003

Sales=Good, Service=Poor, bought there=Yes, scv_there=Yes,
My experience there was horrible. I bought an intrepid there and in my contract my oil changes were free. They charged me. Then being that it was a new car my lifter went bad so they supposedly fixed them but then had the same problem yet again. Then they never return calls and then I called back to have MORE lifters replaced and they couldn't find my vehicle in the system. It's a nightmare. Then after all the work my check engine light kept coming on. they told me so cables were loose. (because they didn't make sure everything was secure.) I would NEVER go to them again!!!!!!!
Submitted by: Kelly     kg4772[at]aol.com
Number of dealership visits=2, Last visit date=July 2003, Date report submitted: Sep 24 09:26:24 EDT 2003

Sales=Avoid, Service=Don't Know, bought there=Yes, scv_there=Yes,
Said one thing and ended over charging for the value of the truck.
Number of dealership visits=1, Last visit date=30 March 2003, Date report submitted: 03 May 2003 19:03

Sales=Good, Service=Avoid,
I purchased A 2000 Ram 1500 quad cab 4x4. I have had several problems with it mainly the transmission every 20,000 to 30,000 miles it would go out, it would take them a week or more to fix it. I'm on the fourth transmission now it lasted 40,000 miles, 4000 past the 36,000 mile warranty and dodge is telling me sorry they won't do anything to help. Now I'm trying to get in touch with the area Rep what task that is not one person at Autowest will help I think it's because Rick the service manager is trying to hide this problem. I will not go quietly and this has become my personal mission to get this resolved. If I have to pay for this I will start a dodge slander campaign, and will hit them in the pocket book were their product has hit mine!
Number of dealership visits=7, Last visit date=Sept 11 2002, Date report submitted: 30 Sep 2002

Sales=Good, Service=Good,
I went through their Internet sales group so the process was pretty painless. Service department is good.
Date report submitted: 20 Jun 2002

Sales=Poor, Service=Avoid,
  Took my D-350 in for service while I was going to be on vacation for a week. They had written everything up as being warranty  work. Returned and they hadn't done anything. Ended up having to leave the truck another week to get the warranty work done. Total idiots.  Other people that I worked with have had similar problems.

Sales=Don't Know, Service=Avoid,
After four visits for the same problem, the service manager argued with me at the slightest indication that I was unhappy. He told me he didn't want to service my vehicle any more. Probably because his technicians are too inept to fix my problem. Apparently, they do things do vehicles that they don't put on paper, and they put on paper some things that they really don't do.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 27, 2007