Autoworld - Petaluma, CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Fair, Service=Good, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Service department is honest and quick. I do not take into consideration the cost of the repairs. Everyone is expensive! But they have never tried to sell me anything I didn't really need, and the also make good recommendations for other improvements such as transfer pump relocation.
My only dealing with the sales department was when I was considering purchasing a new Jeep. It was you basic guy buying ordeal, hence the "fair" rating.
This is my 2nd Dodge, and I have always been able to get what I need from the parts guys and they know what they are doing. As much as I like my 2500 Ram, I have about had it with the fuel system. 75k miles and one vp44 pump, and one transfer pump. And this engine is not modified at all!
Submitted by: Tim Harris
Number of dealership visits=3, Last visit date=6/19/2007, Date report submitted: Jun 19 15:27:55 EDT 2007

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
today i experienced the most dreadful car sales experience in my life,or ever heard of....
yesterday my husband bought a vehicle after hours of haggling,to make matters worse a sales person and manager to yell "f*** you're stuck with it a******" to my husband solely because my husband wanted to return the vehicle 16 hours after purchase. this truly was an ugly sight, yes my husband was upset he was lied to and had every right to cancel out but to have a sales team make him to feel as if he has no choice to review and question the integrity of the sale is not a reason for multiple sales people to lie ,cuss at,and carry on as i witnessed all aforementioned actions...stay away.......
Submitted by: debbie clay          mrsclay[a]comcast.net
Number of dealership visits=3, Last visit date=3/24/07, Date report submitted: Mar 25 16:34:16 EDT 2007

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
this dealership is a total malicious lying facility,the extent is unreal. I have contacted an attorney and all local press as to the verbal assaults,accusations,etc. from one of your companies,furthermore position by said press and angered persons involved to continue to voice in person at your store in petaluma about your business practice....
Submitted by: william d clay
Number of dealership visits=3, Last visit date=3/23-24/07, Date report submitted: Mar 25 16:22:02 EDT 2007

Sales=Don't Know, Service=Excellent, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Excellent = Honest, reliable, go extra mile. Never give up on a problem. Love this dealer!
I've had my 1969 barracuda worked on twice there, once to have the engine replaced, and once recently and on going, to have the suspension overhauled. the staff both times have taken care of me in that I don't feel like I'm given the run around. both service representatives I've dealt with have been awesome and very forthcoming with any info I need and have kept in contact with me about what I need. I've had my car worked on by one tech who also is part of a local mopar club, and has always been cool to me. given his experience with older cars and such, he's one of the few I trust with my car, and has gone out of his way (at least in my opinion) to make sure the job is done right. both the techs and the service reps I've interacted with have made me feel in control of what's being done to my car, and not like a push-over.
overall I would recommend them to anyone as they've made trying to fix up my classic car a less stressful situation for me.
Submitted by: Ken Kraushaar        Kendogg24[a]prodigy.net
Number of dealership visits=2, Last visit date=8/23/04 to now, Date report submitted: Aug 31 23:56:26 EDT 2004

Sales=Good, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Ordered an accessory, but when I checked a week later, they admitted that it had arrived days earlier, but forgot to call me as promised. I then took the vehicle to their service dept. to have the part installed. I had a 9am appt. and was told it would take 1 hr. At 10:15 they told me that my paperwork was lost and they hadn't even started. They then told me that it would, in fact, take a full half-day and my vehicle wouldn't be ready until 3pm. So I have essentially wasted almost an entire day's work. I will not be taking my vehicle to this dealer for any future service work.
Submitted by: ghowes[a]heydenhowes.com
Number of dealership visits=2, Last visit date=5/11/04, Date report submitted: May 11 15:25:30 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Sales Dept. was great, no BS. my salesman Gary, was right to the point, I ordered my 2004.5 Dodge Cummins, it showed up when I was told it would, and drove it home after we closed the deal that I was promised at the start. Service Dept. is great, they have a great staff I work with Justin as my writer and Al is the master of the Cummins Diesel. Parts Dept. David and Larry have been a great help locating parts for my 1997 Submitted by: gasser 2001 and 2004.5 Diesel.
Number of dealership visits=8, Last visit date=2/20/04, Date report submitted: Feb 29 00:44:52 EST 2004

Sales=Fair, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Took my truck in for a clutch growl and vibration. $3600 later after other claimed needed repairs to a truck I have been told ran as smooth as "a baby's butt", I have a transmission/clutch/differential whine. I called the service dept. and they told me over the phone the differential was going out. They replaced the pinion seal and I asked if the pinion could have been over tightened the service writer told me that was not possible. I know the whine goes away when I depress the clutch. It doesn't shift smooth, like clutch not completely releasing. I debated going to Calif. BAR but waited too long I think. I didn't like the way the service writer dealt with me, the truck was always going have engine problems. The clutch was repaired after they completed other repairs and then found out they didn't have the parts to complete the repairs.
I don't think I trust this dealer with my truck any longer. Anyone know a good, honest, inexpensive, knowledgeable mechanic in the Petaluma area?
Submitted by: Ernie Lautsch     elautsch[a]msn.com
Number of dealership visits=6+, Last visit date=11/03, Date report submitted: Jan 7 23:53:38 EST 2004

Sales=Don't Know, Service=Excellent, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Took my RAM in for a transmission fluid/filter change. I was told there was metal in the pan, and I would need a new transmission. Luckily, I had a "Warranty Gold" extended warranty. Trans replaced with Dodge rebuilt unit, 3yr warranty, cost to me $75. Can't say I'm impressed with product quality. New trans needed at only 25k miles?
Submitted by: Josh K
Number of dealership visits=1, Last visit date=6/2002, Date report submitted: Dec 24 18:40:14 EST 2003

Sales=Good, Service=Fair, bought there=Yes, scv_there=Yes,
Took truck in to have horn repaired. Service writer claimed they found something else broken and repaired it. Dealership did not call for repair authorization or to inform me of other problem.
Number of dealership visits=6, Last visit date=NA, Date report submitted: 13 Aug 2003 18:36:25

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: August 17, 2007