Autoville Truck and Auto Sales - Roseville, CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Avoid, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Purchased a 1998 Dodge Dually truck, I asked questions regarding any major issues with the truck. I was informed that it passed their inspection no major problems were noted, I was told that the markup was only 1000.00. After driving the truck for 400 miles on a trip it was discovered that a significant amount of "Blow by" caused by Excessive ring gap was present. They sold me the extended Warrantee package and basically told me it was very necessary. While on the road we noticed that oil was dumping on the road thru the blow by hose, 18 quarts total! I called while on the road and spoke to a service manager about this condition, he stated if you don't have an extended warrantee, our business is concluded, its your problem. I returned to the dealership ready to drive the truck thru the doors and spoke to Joe Upshaw (lot salesman) whom informed me that they don't do business that way and they would correct the problem on the spot. I turned in the truck on Monday Morning at 8 am. I was told they would get on it right away, It was implied that Autoville would pay for the repairs. Autoville has their own service department, I called on Wednesday and was informed that they would not even start working on the truck until Friday! The following Monday I was called and informed that it was Excessive ring gap. I called again Wednesday 30 June and spoke to the mechanic who informed me that I was not to mention the fact that excessive ring gap was the problem. As for the extended warrantee package if it was a pre-existing condition it would not be covered by their warrantee package! I was not to mention the fact that I had driven the truck for only two days (thus they knew about it when it was sold) as well as the output and input seals on the front 4X4 leaked, as did the transfer case and rear axle. In order to avoid excessive blow by, it seems the oil pan was loosened to relieve oil pressure in the oil system (I tightened them as well as the rear axle cover. I am going to seek legal action to resolve this matter after getting the truck back. front end work was also conducted by Les Schwab for a total of 350.00
Its a good thing they inspected the truck and ensured its mechanical systems were operational! who did they hire to do the inspection? Enron?
This was a scam from the beginning. Here's how it works. Buy the truck at a dealer auction, find out its damaged. Sell it at its full used value in "as is " condition. Ensure the customer pays 2200.00 for the package (which they get a commission for) then when the customer complains pick up the vehicle and fix it at your own shop and bill the insurance company as well. So you earn profit from sale, commission from package, and profit from repairs! all at the customers expense and endurance.
take any vehicle they want to sell you for 24 hours and take it to the local dealership directly for an inspection. If its all good you agree to pay for the inspection, something major screwed up or non functioning then they can try and sell to to someone else. I would not recommend this place for vehicle purchase by any means. The sting of a rip off, hurts long after the joy of a new purchase has worn down.
Robert Flores     Diverscove[a]sbcglobal.net
Number of dealership visits=1, Last visit date=8 June 2004, Date report submitted: Jun 30 21:04:16 EDT 2004

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 26, 2007