Capitol Dodge - San Jose,CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I had just bought a new truck from this dealership, I had very nice sales guy...Steve Orsua, I purchased interior and exterior seal for my truck and had lo-jak installed the week after my purchase of the truck. When I went to pick up my truck my wife noticed by the door a blemish, ( that's what they called it, THE SERVICE DEPT.)it was like a bulge of extra metal painted over, so a lady named Dawn said bring it on Monday and we'll take care of it, so we made arrangements with her...To drop it off Sunday night in the night drop off instead of coming in early Monday morning, she said it would take three days. So Wednesday comes I call to see the status, then I am told Dawn who was supposed to take care of this matter was not in and nothing had been done to the truck, they forgot about it! 3 days without my truck...do they think everyone has they're time to wait around. The service dept. there is terrible, you cannot get anyone on the phone, they have voicemail but for what? they never return your calls anyway! The only way to get someone's attention there is to go straight to the manager!
I could at least be compensated for my time lost with my vehicle, its not about getting something for free, I'm paying for a vehicle that I don't even have right now!
Adrian Contreras       yeahroseee[a]msn.com
Number of dealership visits=4, Last visit date=4-7-04, Date report submitted: Apr 7 21:11:33 EDT 2004

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
warranty and people that work in service department are unfair. I was very unhappy how they handled my problem.
Gerry Delacruz     element154[a]aol.com
Number of dealership visits=around 6 back and forth, Last visit date=1-8-2004, Date report submitted: Jan 12 19:45:54 EST 2004

Sales=Avoid, Service=Don't Know,
The salesman was totally insulting! We wanted a certain color truck and were dealing under that premise...then the "sales manager" tells us we can't afford it but will sell us a white one. The salesman said "Only women care about the color." My husband was totally offended. We will never buy from these losers.
Date report submitted: 12 Aug 2002

Sales=Good, Service=Good,
  Sales: we bought 2 cars there got very good deals in fleet Program. Service: Excellent for our Diesel truck.. 24 valve Cummins. John great mechanic! found a problem 2 dealers couldn't and it wasn't even the engine.. The exhaust hose not torqued down.

Sales=Good, Service=Poor,
Bought a Dakota there, They got us to lower the APR by adding a bedliner and alarm. When the finance company turned me down, and they went thru Chrysler, they had to eat the cost of both ( so they said). Had a problem with the brakes locking up in front. They couldn't figure it out, said it didn't exist. Tire dealer said it was the rear brakes not adjusting right, they fixed for $50 - and they were right!!

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 26, 2007