Carl Burger Dodge World - LaMesa CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Boyd Brieser was an excellent and honest sales person. He knew what he was doing and knew his trucks. Helped me find a 2001 2wd diesel longbed. The sales department also fixed the A/c before I took delivery and didn't fight me on replacing the vacuum pump after it developed a leak 120 miles after delivery
Submitted by: Withheld by request
Number of dealership visits=3, Last visit date=November 1 2006, Date report submitted: Nov 3 11:29:56 EST 2006

Sales=Fair, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
This dealership has absolutely no interest in standing behind their vehicles. I purchased a used Ram 1500 that was supposedly a "certified" used vehicle, and have had nothing but problems since day one. The FIRST day I drove it, the check engine light came on. They charged me for the service. Since then I have racked up over $4000 in service bills, and the check engine light just came on again last month. Of course, when I called, they told me it would be another huge chunk of change to diagnose the problem, which may or may not be, the same problem I have been having for two years now, and they can't seem to fix!!!
I really like Dodge vehicles. But after seeing the way they stand behind their products, I will never set foot on a Dodge dealer's lot again.
Submitted by: Withheld by request
Number of dealership visits=3, Last visit date=6-10-06, Date report submitted: Jul 8 13:42:42 EDT 2006

Sales=Poor, Service=Poor, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
The Thief in the Sales department (Rocky) told me he would sell me two "Optional" parts at "HIS" cost. Turns out that "HIS" cost was almost twice what I would have paid if I would have walked in off the street. Then, after one of "HIS" contractors sliced a hole in my seat, this "fine" dealership tried to charge me for a replacement seat. Finally, after they called me and admitted to the problem, and told me that they would cover the seat replacement costs, they tried to stick me with an $87 labor bill. This dealership not only likes to stab you in the back, after twisting the knife, they expect you to clean up the mess. Carl Burger Dodge will never see another dime from me!!
Submitted by: Mark Worthington     warhwk69[a]sbcglobal.net
Number of dealership visits=3, Last visit date=07/11/05, Date report submitted: Jul 12 10:39:39 EDT 2005

Sales=Avoid, Service=Avoid, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Avoid all interactions with this dealer, they will screw the customer and then blame it on the customer. If I ever feel the need to buy a Dodge again, I will take the drive to Poway for better service all around.
Sorry that I ever stepped foot on this dealership.
Submitted by: Ben Lindall
Number of dealership visits=several, Last visit date=Mar. 2004, Date report submitted: May 3 10:54:29 EDT 2004

Sales=Avoid, Service=Good, Parts=Good, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
we went to buy a ram truck and Mike Wilson "sales person" tried it all. meaning bait and switch,incompetence, "they all do that" and he also didn't know all that much about your products. it was an all around experience i would just rather forget. however we are still shopping for a new truck.
P.S.Mike Wilson is a TERRIBLE salesman...
Submitted by: mpickled[at]aol.com
Number of dealership visits=2, Last visit date=12/5/2003, Date report submitted: Dec 17 14:46:37 EST 2003

Sales=Avoid, Service=Avoid, bought there=Yes, scv_there=Yes,
Sales uses bait and switch. Service fights you all the way if you have an extended warranty on a used vehicle. Go any where else or fix it yourself. Much less trouble.
Number of dealership visits=3, Last visit date=October 2002, Date report submitted: 22 May 2003 00:12

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
I have bought four vehicles from this dealer and would still buy from them. The sales department wants to take care of you and is willing to make the extra effort. All my vehicles have been serviced here. And again the service department has always gone the extra mile. I recommend them highly. Of course don't expect them to fix something if you have decided to become your own warranty shop (after market enhancements). Though I must admit, I have added quite a few power enhancements and they still are willing to work with me (within reason).
Number of dealership visits=Many, Last visit date=03-28-2003, Date report submitted: 28 Mar 2003 10:52

Sales=Excellent, Service=Avoid, bought there=Yes, scv_there=Yes,
Bought truck from fleet service. Excellent service. Price was $5 off. No surprises. Took truck into body shop. Did excellent job on prior service on another truck. This time the bumper looked like a second. Imperfections, wavy and misaligned. Was told that's how business is done. Show him a truck with original bumper and compared with mine. Acknowledged looked poor but all the replacement they had looked like what I have. Got a Pep Boys bumper of all thing and was better than what the dealer offered.
Number of dealership visits=NA, Last visit date=December 2002, Date report submitted: 17 Mar 2003 18:31

Sales=Don't Know, Service=Avoid, bought there=No,
"Your suppose to get lots of oil leaking up front on the Cummins, it is the crankcase vent so it is designed to do that...that TSB is only for extreme cases". Their Parts Dept is not much better..way over priced and they want to sell the whole package not the individual part.
Number of dealership visits=5, Last visit date=11/22/02, Date report submitted: 24 Nov 2002

Sales=Fair, Service=Poor,
Bought a certified 1999 Ram 1500, 4X4, for my son. It's a nice truck, but was not what I would consider "Certified" when we took delivery. The front brake rotors were badly scored; the rear end had a wine; the truck pulled to the right; the oil, oil filter, air filter, spark plugs, cap and rotor all needed replacing; and there were some other minor items that should have been caught during the 101 point inspection. After a minor battle, we did get the front brakes replaced, the fluid changed in the rear end, and the alignment checked. We did our own tune-up, oil and filters which improved the gas mileage by 2 mpg. The truck still pulls to the right. I think there front end guy is either lazy or doesn't know how to align a straight axle front end. Guess I'll have to take it to an independent shop to get the front end done correctly.
A friend of mine bought a "certified" 2000 Dakota the following week and had a similar experience. Dirty filters, etc. They gave him a new air filter. Very generous of them. I guess it's a good thing he's the district manager for a major chain of automotive service centers so he can get his Dakota serviced right. My wife used to take our Intreped to Carl Burgers for service, before we sold it, and was usually pleased with the way they treated her. We also purchased a 1989 Caravan (new) from them before we bought the Intrepid.
I am seriously considering buying a 2003 Ram 1500 or 2500 when the new Hemi comes out. However I wont be buying it from Carl Burgers Dodge World. There not a 5 star dealer as far as I'm concerned. I'll be taking my business to one of their competitors.
Date report submitted: 13 Oct 2002

Sales=Excellent, Service=Poor,
Sales department was excellent. Took truck back approximately 12 trips to correct cosmetic flaw. Haggles over who will cover the cost, sales or service. Truck kept shifting out of OD. Service could not duplicate the problem long enough to fix it. Was told when trans fails to bring it back in. 5 star sales department, lucky if the service rates 1 star.
Date report submitted: 18 Dec 2001

Sales=Poor, Service=Poor,
Finance department made an error on option and cost me an additional $150. Truck had little problems but took 6 trips to correct them. Battle between who is picking up the tab.... sales or service

Sales=Good, Service=Excellent,
Sales was a little slippery, and I was unhappy with the way my (used) truck was prepped (after I was promised that it was in top shape). I complained, and a sales manager gave me a $150.00 credit to have the truck properly serviced (which was cool). Service was excellent, and found that the trans/torque converter needed an overhaul, and gladly did the work (rather than just pass the buck, change the fluid, and wait until the 3 month warranty had expired to let it blow up). I am very impressed with the service dept.

Sales=Excellent, Service=Don't Know,
They did a great job getting what I wanted for the price that I could afford.

Sales=Good, Service=Don't Know,
Salesman was knowledgeable about the truck. Problems arose while discussing price - we agreed to a 7 year 100 thousand mile bumper to bumper warranty but when we went into financing their story changed to 5 years

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 26, 2007