Cerritos Dodge - Cerritos, CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
This Dealership was willing to deal and make the sale happen.
Submitted by: Jess
Number of dealership visits=1, Last visit date=7/08/07, Date report submitted: Aug 17 12:16:45 EDT 2007

Sales=Fair, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Purchased truck after 2 visits. Got a rookie salesperson who was late for appointments, didn't wash/detail truck for delivery, and didn't offer any maintenance info or details. Apparently many Dodge diesel buyers get a free oil change but since I didn't ask for it, I guess its my own fault.
While the salespeople at Glenn Thomas Dodge in Signal Hill were much better, they wouldn't move as far on price so I went with Cerritos.
One service visit (Cerritos) to enable "high idle" and to look into why my front passenger tire went down to 20psi twice. Long wait but seemed ok. No problem found with Michelin tire, issue has not reoccurred.
Submitted by: Withheld by request
Number of dealership visits=2, Last visit date=Early 2007, Date report submitted: Jul 26 16:50:23 EDT 2007

Sales=Poor, Service=Good, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
My experience with Cerritos Dodge has been the worst place to buy a vehicle first of all the financing department has the rude people working there they think they could talk down to people they treat people with no respect at all, my experience is i made a check out to them for down payment it was return back to them, it was return back to them because they did not deposit it on the date that we agreed on they decided to deposit the check a couple days before the agreed date so the check bounce i got charge from my bank and these people started calling me saying they are going to take me to court, they started calling my references on the application telling them that to give a message that there going to take to court all that stuff, they are doing all this. and the biggest problem is this there doing all that calling people tying to put me down eve when i called them to tell them i the money cash i will taking it to them but I need to get the check back they refused to give me the check even when i am giving cash, so I told them I cant give them cash when they don’t want to give me back my check. I never buy or recommend anyone to buy a car from them.... My credit union paid the car in cash to hem well not cash in a check but it was paid in full.. that’s not the way you treat customers, you treat people with respect especially when they are customers.
Submitted by: cesar nevares
Number of dealership visits=2, Last visit date=12/16/06, Date report submitted: Jan 19 10:51:36 EST 2007

Sales=Don't Know, Service=Don't Know, Parts=Poor, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
Have tried to buy parts there 2 times. Today, I critically needed a part, and they were supposedly the only ones around that had the part. I called and had the parts guy "touch" the part to verify it was in stock, and he put it on hold for me . After fighting traffic across town to get there, was told they didn't have the part. Here's the deal, they sold it to another dealer just before I got there!! The manager told me that its their policy to give priority to other dealers. Hey, fine, my policy is to let people know how unreliable they are and how unimportant customers are to them. They really let me down on this one. Also bought a part several years ago which was missing half of the mounting ring that was necessary for mounting. They wouldn't exchange it, or back it. The posts above pretty much sum it up. They don't seem very professional, or competent.
Submitted by: Withheld by request
Number of dealership visits=2, Last visit date=4/13/06, Date report submitted: Apr 13 23:19:36 EDT 2006

Sales=Good, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
i made an appointment for 2/3/05 at 8:30am for numerous reasons. 1.recall on windshield wiper motor. 2. my truck was stalling. 3. noise coming from back end when in reverse. 4. water pump showing signs of leakage. by the end of the day on 2/3/05. the service department told me i needed a water pump and will order the part ( the service dept. does not carry this part?) and not sure of the other problems. at the end of the day on 2/4/05 the service department tells me i need a torque converter and they will need my truck until tuesday, 2/8/05 and they will start working on it on saturday, 2/5/05 and unsure of problem #4 still. on tuesday, 2/8/05 i phone the service department to see when i can pick my truck up and i am informed the water pump has been changed and they are starting on working on the other problems and still unsure of problem #4. They suspect there may be a problem with the differential but will not know until they fix the torque converter. why did it take 5 days to change the water pump and 5 days to get started on the torque converter? why wasn't i phoned to let me know they needed additional days. i am an environmental technician that does field work out of my truck. apparently i do not have rental on my service agreement and for 2 days of rental and insurance at the enterprise on site, i was charged $168.00. i could not afford this and gave the truck back. I have had to push all my field work back to work according to what the service department tells me. Which means i probably will not be able to perform any of my field jobs until next week and that is if i get my truck back. it is now wednesday, 2/9/05 and as of tomorrow they will of had my truck for 7 days. i bought a dodge because the service on the dodge trucks were suppose to be minimal if i kept it serviced which i did. why is my truck having all these problems and why isn't the service department prepared to fix the problems in a timely manner? i don't know too many people that can go a week without work to have their new truck serviced by the dealer and the service department at cerritos dodge should not assume that i can. tomorrow, thursday, 2/10/05 i will call alfonzo to see if my truck is fixed and all problems were taken care of and ready for me to pick up. wish me luck!
i do like Dodge trucks and i have dealt with this dealer before. i have bought a used car from them in the past and i returned to them for a new truck because i was treated well. i am very disappointed that i am having these problems and missing work.
Submitted by: Yvonne Whitmore      whitmore[a]reynolds-group.com
Number of dealership visits=5, Last visit date=February 3, 2005, Date report submitted: Feb 9 13:06:27 EST 2005

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
We purchased our 1999 Caravan at Union Dodge and were very happy with the entire transaction, even buying the extended Chrysler warranty, and when we were ready to buy my truck in 2000, Union Dodge did not have the base model we wanted so we went to Cerritos Dodge. The Salesman was very nice and did a great job with us, however that was the only positive experience we have had. I had to go back 3 times to resign contacts, have bedliner installed and on my second trip back they sold me the extended warranty, and they did not make it clear it was not the "Chrysler" warranty like they sold us on the Caravan, but one I could only use at their dealership. I have had a problem with the emergency brake cable light going on and had taken it to them 3 times over the last 3 years, and because they sold us their warranty we can't go to our local dealership, we have to drive all the way out there (we live in Orange) and my wife has to take off work to drive me there and back because they do not offer shuttle for that far, so now here we are today (Thurs) the forth trip back for the cable and my wife goes into the service dept and gets this response: "do you have an appt?", no, well sorry mam we can't take you until tuesday, my wife told them we can't afford the time to come back and please take the car and keep it, just let me know, the service "unprovider" then said do you want me to lie to you or tell you the truth, we can't take your car, my wife then went ballistic and reminded them we bought our car there and their extended warranty therefore we HAD to come there and we should be their priority. He just proceeded to be condescending and argumentative, telling my wife that there would be a $100.00 deductible for the repairs and SHE had to point out to him that we had brought the car in under 1 year ago and that it should be covered by them, he then grumbled a bit and we left. It is now tues. and we have not heard a thing from them, we do not want that lemon back until it is fixed once and for all. aLso the truck has only 32000. miles on it and has had the entire air conditioning replaced (under warranty) all four tires replaced, and the break cable and light problem that has never been repaired correctly from the start. We have had our car in that place 5 times and still are not treated with any respect, sense of priority, nor ever finally fixing the problem, he even asked my wife "are you sure you bought the car new?". We have 2 new dodge cars and leased 3, and our experience with cerritos dodge has been our worst experience ever and, it seems to not go away.
Submitted by: Withheld by request
Number of dealership visits=4, Last visit date=10-19-04, Date report submitted: Oct 19 13:15:51 EDT 2004

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I was served by Dan Petty fleet manager who introduced me to a very competent service attendant named Kim Martin....every time I go in there I am treated like royalty. I shopped before making my purchase of a dodge ram and found Dan Petty's price to be the best one in two counties.
Vernon Austin     VERNONMILLWRIGHT[at]AOL.COM
Number of dealership visits=5, Last visit date=6-15-03, Date report submitted: Sep 26 19:06:58 EDT 2003

Sales=Good, Service=Poor, bought there=Yes, scv_there=Yes,
Recently My truck was towed in to the dealership due to a break in, although the service writer had ordered the part the day before,battery cable, he guaranteed that he would find the slip from the insurance co authorizing the repair. at this point I had already spoken to the insurance company which had authorized the repair. "alfonzo" had guaranteed that although he would not be there on Monday he would have another service writer take over. Needless to say the truck sat there over the weekend. On Monday I went in to retrieve property from inside no one knew who was to work on the truck. It sat there 2 more days until thursday I spoke to the service manager and told him the awful service so far and didn't understand why I had to wait until the service writer came in to have someone work on it. The service writer took care of the problem and 2 hours later my truck was done. Then it had to go to the body shop. There David got right on the truck and I got my truck on wednesday. It appeared that the authorization for both the body and service was sent to the body shop....all the service writer had to do was actually walk 200 yds to find the sheet. Very poor and distasteful service. I doubt I will take my truck there for any service, If I do it will not be with ALFONZO"...beware you have to be on these guys every minute..I made a pest of myself and now the survey reflects a big negative.
Number of dealership visits=5, Last visit date=7/03, Date report submitted: 02 Sep 2003 19:49:31

Sales=Fair, Service=Avoid, bought there=Yes, scv_there=Yes,
My truck was damaged when I was getting a warranty repair done, it was brand new. The service writer had inspected the vehicle prior to my arrival and admitted fault when he seen the exaggerated damage that had been done to it when they drove it to the service drive. they agreed to fix then the service manager gerard henry tried to play me and he didn't wanna pay or fix. Gerard Henry is an unprofessional idiot and thinks by intimidating people is gonna scare them off even though Cerritos Dodge was at fault. I would never recommend for anyone to go there even for a test drive, Cerritos Dodge is the sorriest dealership in southern California, Gerard Henry F*** YOU!! And that racist bitch sales manager f*** you too!
Anyone that reads this, do not go to Cerritos Dodge.
Number of dealership visits=too many, Last visit date=1 year ago, Date report submitted: 27 Apr 2003 21:50

Sales=Don't Know, Service=Avoid,
I had the following problems:
1. Speedometer Needle was not working
2. Engine Check Light was constantly on while driving
3. Engine would completely stall(Shut down) when I stop at a traffic light or during stop and go time in the Freeway
4. Car would completely stall and not move when the when I put in Drive when you start the engine in the Morning.
So I took it to the dealership, hoping they would solve it. I made the appointment reservation request via the internet through their website on Monday Sept30th for Friday Oct 4th 2002. I got a standard email saying your request has been received and somebody will contact you. In the mean time I had taken time off from work on Friday Oct 4th, so that I can take my Van to the Dealer. Since I had no ride to work. Friday came and nobody had even contacted me by then. So I decided to go early morning. I reached the dealer at 7:00 a.m. and they said I did not have an appointment. Some how I had to hagggle and plead for them to take my Van in. I had to beg them and give them my business. The Advisor said I will call you and gave me an estimate of approximately $250.00 to inspect the about problems. He said it's about $75.00 per problem to inspect. I found it way to expensive but had to go along to get my conversion van fixed. By noon nobody called me so I called at 12:30 for my advisor and apparently he was on lunch so I left the message for him. Nobody still called me. So I called back at around 3:30 p.m. and got the advisor after a long wait he was not able to tell me the exact problem and said that to fix the speedometer he had to put the sensor and charge me $268.00 for it. It was a shocker but I had to get it fixed. So I told him to fix it. He did not know anything about the stalling problem and gave me different reasons as to why it could happen but was not sure and said he will have to keep the Van till Monday and have the transmission tech look at it. Monday Oct 7th came and nobody called me till noon. I called and asked for him and he had not even come to work, I asked for Service Manager and she was at lunch. I asked the lady who answered the phone to help me but she was not able to and asked that I call back and left a message for my advisor to call. I was so frustrated that I had to give her the spcheal. Then Mr. Gerard left me a voice mail and said basically that my service manager would call me back. Basically, he called and said that there is a transmission problem and that they cannot know what exactly is problem until they drop the whole transmission and just to drop it it will cost me $1500.00 and 2 more days and additional cost. I told him no and that I wanted to pick up my VAN then he called me back after 20 minutes and said that there seems to be an electrical short hence my speedometer will not work even after the installed a new sensor. He said that he will not charge me for the labor for the speedometer work and just for the part. In my opinion I will never every go or buy dodge again.
Number of dealership visits=1, Last visit date=Oct 4-7, 2002, Date report submitted: 08 Oct 2002

Sales=Poor, Service=Avoid,
Bought a 1993 Dodge Cummins there. Worked me pretty hard on the sale. Stuck to my guns and got it $500 over invoice after they showed me the invoice. Tried to tack on a few hundie in the end and almost lost the sale. Try to add the extended warranty without my knowledge then they tried to explain why they did. Developed a rear main seal leak and took it back 3 times. The last time they said they couldn't find the leak. I started the truck in the carport and locked the door and went inside to talk to the dealership manager. When he came out, the service manager asks who's truck was left running on the carport that was leaking oil in his driveway! Got it fixed that day!
Date report submitted: 31 Mar 2002

Posted to the TDR Forum:
When another dealership would not fix a problem, Cerritos Dodge, Gerard Henry - Service Manager, got the DC tech rep involved and helped reduce the problem.

Sales=Good, Service=Poor,
The sales department is average... they didn't do anything dishonest, but they don't go the extra mile either. The service department is a bunch of incompetent idiots. Even the service manager, Gerard Henry, doesn't have full control of his employees. I finally had to go to the Service director to get any honest answer as to why I needed to bring my truck back to their dealership to get the same problem addressed (not fixed!!).

Sales=Avoid, Service=Don't Know,
Muthaf@!ker wouldn't give me a test drive unless I said I would buy then and there from him! CERRITOS DODGE GETS THE FINGER!!!! Needless to say, I'm not even going to deal with the service dept. Cerritos Dodge SUCKS!!!!

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: August 17, 2007