Crown Dodge - Fillmore CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Don't Know, bought there=Yes,
We went to family motors (Crown Dodge) with some friends to look at some trucks. This is about the 10th dodge dealers we had been to in the last month, looking for that “Perfect deal”. I must say this is the place to go. The trade in value was very fair for the Mustang and I left feeling like we got a good deal. The young men who work there were fair, polite and always had a smile on their face. But most of all, this entire group has a sense of humor. It was 11:00 p.m. by the time we got out and never once did I feel rushed to hurry up and get out so they could go home. Do not mistake Family Motors (Crown Dodge) in Fillmore for the Crown dodge in Ventura, they are not the same place or the same people. A Big thank you to Bobby and his brother for making this truck buying experience a good one.
Chris and Mike Sparks      chrissparks[at]direcway.com
Number of dealership visits=1, Last visit date=June 27, 2003, Date report submitted: 28 Jun 2003 12:32

Sales=Excellent, Service=Poor,
The sales team was great. Had a good experience with them. Service was another matter. The first truck I bought - 1999 Ram 1500 quad cab. Had a tear in one of the decals and some black paint spots on the passenger side of the bed. They ordered a new decal and sent it to an outside shop to have the decal swapped and the paint spots removed. After 3 times in and out, the decal was completely ruined - the shop had tried to paint the area where the decal was, but they did a terrible job. The paint spots appeared to have been sanded off with 80 grit sand paper and never buffed out. In the first 30 days I 'had' the truck, the dealer had it for 18. I made some noise and they undid the deal and got me into a new truck. Sales saved Service on that one. The replacement truck has had a few issues. First, it has a persistent tapping noise coming from the engine compartment. They've changed the purge solenoid bracket according to a TSB, but the noise is still there. They've told me everything from it's normal noise to I don't hear it to the meters on the injectors were making it to "new engine blues" (parts manager on that one). I've mentioned the noise every single time I've had it in for service. I recently asked for my service history to be printed out and less than half of the tickets mention my request to have the noise investigated. On top of that, they've been through 4 service managers in 2 1/2 years. Seems like the '5 Star' rating is way too easy to get. These guys have it, but they don't deserve it.
Date report submitted: 28 Feb 2002

Sales=Excellent, Service=Excellent,
Unlike their counterpart in Ventura (where I live), these guys will accept the fact that some of us do know how much the dealer paid for the vehicle and will talk to you. Very courteous and polite. Felt like I walked away with a deal. I have also never had a problem with service there. Always fixes the truck on the first visit and never takes more than a few hours.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 26, 2007