Crown Dodge - Oxnard, CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Fair, Parts=Fair, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I visited Crown Dodge's sales floor in my search for a used 4x4 diesel pickup truck. I've experienced the 'hard sell' elsewhere, but never inside a beehive before. The aggressive, swarming nature of the sales staff was almost as aggravating as their idiotic negotiating tactics. One "Manager" (note: every person I met in the sales department had 'Manager' in his title) even informed me that a limited-slip rear differential is just as effective as 4 wheel drive!!
My brother-in-law has had positive dealings with the fleet sales rep at this dealership, however, so if you MUST make your automobile purchase at Crown Dodge, by all means deal ONLY with fleet!!
I've made one service appointment at this dealership, to have a keyless entry device reprogrammed. I sat there for an hour, waiting for them to complete the 5-minute procedure. I was charged for the full hour. They didn't wash the truck, but I did get a free paper floor mat! On several
occasions, obtaining a telephone estimate has been sufficient to keep me away from Crown Dodge- $120 to adjust the speedometer (a procedure involving nothing more than connecting a scan tool and punching in a three-digit number) is price gouging. Iversen motors in Santa Maria performed that service for $40.
I've had a much more positive experience with the parts department. They have at least one knowledgeable and personable guy who has actually helped me on occasion. However, their prices are among the worst I've found.
Submitted by: Nathan West
Number of dealership visits=6, Last visit date=12/1/2005, Date report submitted: Mar 10 00:44:37 EST 2006

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
Drove over an hour to check out a diesel truck. Crown Dodge has a ton of trucks on the lot. Too bad you can't find anybody to talk to when you would like to purchase one. After walking around for 45 minutes and having the service crew say "hi" I finally walked off without finding a single sales person to let me into the truck I came there for.
Number of dealership visits=1, Last visit date=06/21/03, Date report submitted: 28 Jun 2003 03:10

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 26, 2007