Downey Dodge - Downey, CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Avoid, Service=Avoid, Parts=Good, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
If you like being swarmed upon by the vultures/sales reps this is the dealership for you.
30 min express oil change took 3 hours which would be acceptable if they told you this up front. Why give someone a 7:30am appointment for an oil change if the mechanics do not arrive until 8:30am??????????
Downey Dodge home of the 5000 buck dealer mark up.
Number of dealership visits=2, Last visit date=04/06/2004, Date report submitted: Apr 6 14:30:52 EDT 2004

Sales=Good, Service=Good, excellent price in fleet sales
Number of dealership visits=NA, Last visit date=NA, Date report submitted: 19 Feb 2002

Posted to the TDR:
Just picked up the truck, and before I got off the lot, checked out the work they performed on the fender they "scratched" while doing some warranty work there. The damn quarter panel won't hold a small magnet. Obviously this tells me that there is a Bondo artist on the payroll at Downey Dodge. This little "scratch" was already primered by the time I got off work to check it out at the dealer.
Update.......... Had a meeting with the service manager and the manager of the body shop behind the dealer. The service manager wouldn't get off the "Things happen, what do you want me to do. I can't get the bed replaced, and the repair we did looks good to me." I told him that first off the service writer and himself were liars. They said the shop guy put a "scratch" in my truck. I asked the body shop manager if is is customary to fill scratches with Bondo. Of course he said no. So, I asked, why won't the damn magnet I took in stick to the area that was replaced? Too much Bondo right? "There might be more than a little there" was his reply. Obviously I know I will have to fight tooth and nail to get any restitution from this dealer. I did have the body shop give me a written guarantee that the repair will last as long as I own the truck. And if it didn't, I could take the truck to any of its facilities and have the repair done again. You know the saying, "It's better to be pissed off than to be pissed on?" Well, the DOWNEY Dodge experience left me feeling both.....

Sales=Excellent, Service=Excellent,
Ordered through the Fleet department from a fellow named John Melendez. He got the order just right, gave me the best deal anywhere (by far) and followed through with prompt delivery of my new 2001 Ram better than expected!!! Absolutely the best buying experience I've ever had and I've had a few... www.dodgefleet.com is the place to find him.

Sales=Avoid, Service=Don't Know,
The sales lady was very good. BUT!! It went downhill fast after deciding to buy! After dealing with this creep Al the finance mgr. After the deal was signed and done, had the truck for 3 months, I start receiving letters how I owe them Insurance money (they had my insurance proof the day after the deal was made), big ordeal, I won, then got the same letters again! Fixed it again. Then they backed out on my extended warranty, and... wanted MORE MONEY! Then got letters and calls saying that they made a mistake estimating the cost of my registration and wanted me to pay! After fighting back saying that this a signed contract, now they are threatening me with lawsuits. Give me a break! They are still trying to get more money after the deal is long done. Total snakes!! The sales lady was very patient and helpful, thumbs up. The Sales dept staff have figured out every way to rip the customer off. Big thumbs down.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 26, 2007