Frahm Dodge - Norco, CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Ordering and buying my second vehicle from Frahm Dodge was an excellent experience as was the first. When I bought my 04.5 2500 4X4 CTD I went to Powers Dodge ontario only to get the run around and high pressure sales. When I got to Frahm Dodge I was pleasantly surprised to see my old sales man (Javier Rodriguez) from the now closed Whittier Dodge Dealer and was properly taken care of. I did have a tough warranty issue with my emergency brake that was hard to find and after the second return for the same issue I explained the problem in detail to the service manager and he promptly took care of it and they found a problem with striped adjusting nuts. It was one of those "I cant find it if it ain't broken" hard to find issues and I do not hold it against them, another dealer could have easily botched it. If and when I buy a third truck it will be from Frahm Dodge.
Submitted by: Steven Wright
Number of dealership visits=10+, Last visit date=23 mar 07, Date report submitted: Mar 29 16:41:43 EDT 2007

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I called the contact at Frahm Dodge and worked most of the deal over the phone. When I arrived (drove a long distance) the Truck was waiting for me. I dealt with the Fleet Manager and both he and the Finance Manager were outstanding. Everything was as it should be. This was the best buying experience I have ever had and I have purchased or leased quite a few vehicles in my 30+ years of driving.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=February, 2005, Date report submitted: Apr 19 11:05:26 EDT 2005

Sales=Don't Know, Service=Excellent, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
While deciding on a used vehicle located 1400 miles away, I called Frahm's Service Dept. to see if they would print a vehicle option list for me. They asked for last eight digits of the VIN, printed up the list for me, and had it waiting for me later on that afternoon. Very helpful
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=7/19/2004, Date report submitted: Jul 29 12:57:38 EDT 2004

Sales=Don't Know, Service=Avoid, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I have never seen such a horribly managed service department as I saw here. They seemed completely uninterested in performing warranty repairs to my car, saying they "could not duplicate" my concerns after I demonstrated the problems right in front of them! They even tried blaming me for clunks in the suspension and a noisy window regulator! Alan Megard lied to me, saying they had fixed my window, but when I picked up my car, the window was exactly the same, and on the repair invoice it said "could not duplicate". Also, Mr. Megard seemed annoyed and bothered whenever I called to check the status on my car, constantly interrupting me to talk with other people. My car was dirtier than when I brought it in, and had 20 more miles on it. The mileage wouldn't have bothered me if they had actually fixed something, but they had not. I would not recommend this dealership even in an emergency situation. It's worth having your car towed someplace else, even if it is farther away.
Submitted by: David Krumwiede       mbtech208[a]yahoo.com
Number of dealership visits=2, Last visit date=03-30-04, Date report submitted: Apr 2 01:26:02 EST 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
I was looking for a 1 ton dually 4x4 6sp HO, salesman named "Rick" lied to me on the phone said he had 3 in stock. Drove 2 hours to discover he lied.
Bill Beauchamp
Number of dealership visits=2, Last visit date=3/18/04, Date report submitted: Mar 26 15:06:43 EST 2004

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
This was my fifth dealer in my search. I was impressed with them. Prices were good. Very nice vehicles on their lot and they seem to base their in-stock vehicles on what the customers most often want. Out of all dealers, this one did not send one of their salesman along for the demo test ride. In fact, they never even asked for my driver's license (they probably searched/screened prior to when I arrived after I requested their internet sales quote). Go figure! Interest rates could be better from your bank, but they were closer than other dealers, and they show you their computer screen and numbers which matched my laptop's numbers(!!!). They do tend to follow up e-mails, although some are bordering spam and may not exactly be the vehicle you are interested in. The one I was interested in started right up -- other dealers needed to jump start them as they sat so long. I will probably buy from them when I'm ready later this year. Kelly Blue book rate quotes are rather low on used trade-ins (i.e. in the "Fair" category, never Good or Excellent), but they also admitted they do not like older trade-ins as they give them the biggest after-sales headaches which I can sympathize with. Free oil changes for life too, but I live too far for that service. People in service waiting room seemed happy with them too.
Number of dealership visits=1, Last visit date=12-17-2003, Date report submitted: Jan 23 22:03:16 EST 2004

Sales=Good, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
If you go to frahm dodge to get oil changes you better check the oil filter to make sure they changed it. especially if you get the so called free oil changes, Two times they did not change it on my CTD truck. Mark the filters that's the only way you will know. BAD SERVICE DEPT
Number of dealership visits=2, Last visit date=01/10/2004, Date report submitted: Jan 18 13:04:59 EST 2004

Sales=Fair, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Service Dept. couldn't find their backside with a roadmap. Problem finally fixed after 3 visits. Parts are priced at least 10-15% higher than anywhere else, if the guy knows what you're talking about.
Number of dealership visits=5, Last visit date=Dec 2001, Date report submitted: Dec 3 16:38:09 EST 2003

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
bought new 2003 truck for 2k less than west oaks dodge (same vin number). got running boards thrown in and installed. also added the nav radio and had that installed. the service crew was extremely helpful. they went out of their way to finish the truck early and helped load the old chevy on a trailer that was to small. i don't think i could have loaded it with out their help. also free life time oil changes.... amazing!
Greg Taylor      gregataylor53[at]yahoo.com
Number of dealership visits=1, Last visit date=06/06/03, Date report submitted: 05 Sep 2003 00:23:08

Sales=Don't Know, Service=Excellent, scv_there=Yes,
I took my 2001 Neon to Ontario Dodge to have some warranty work done. The car was running sluggish and had a fuel filter problem. Julie the service writer wrote the car up and said the parts weren't in stock. She said that she would call when the parts arrived. After 1 month of no calls from the dealership. My daughter called and the part was in for weeks. The car was taken back for the repairs and the main problem of the car running sluggish was still not resolved. Julie apparently forgot to write it down. She said they would take a look at it if they had time on Saturday. I took the car to Norco Dodge where The service writer Lucky said they would do it immediately. 1 hour later I got my car back. Norco Dodge will definitely get all my future business. Ontario Dodge should be avoided like the plague.
Richard Rodriguez       platermechanic<at>netscape.net
Number of dealership visits=1, Last visit date=12 April 2003, Date report submitted: 12 Apr 2003 11:38

Sales=Don't Know, Service=Don't Know,
Parts: They have the most knowledgeable parts department of all of the Dealers in Orange County and Riverside County. The prices are right and they stock the parts.
Number of dealership visits=3, Last visit date=8/20/2002, Date report submitted: 28 Aug 2002 14:09

Sales=Good, Service=Good,
Warranty claims taken care of as promised. Go buy your parts somewhere else, Frahm charges at least 10% more than any other DC dealer
Date report submitted: 12 Dec 2001

Sales=Excellent, Service=Excellent,
Bought two trucks and had service done on two older trucks traded in.

From the feedback form
These people are all talk and no action when it comes to service. I went in for the recall campaign for the fuel transfer pump on my 2000 Dodge. I asked if they would change the fuel filter, the estimate was $125, Thinking this was a high end price since the service manager assured me that it would be less. Well, it was $114, When I asked them to justify their charges the service manager (Ken Johnson) told me the other dealers charge as much as $145. This guy is too stupid to know what it is to justify his charges, only to compare his worthless service with some other dealer's worthless service.. Finally I have to ask him for details: LABOR 1HR AT $65 AND FILTER AT $44. Frahm Dodge in Norco CA can kiss my ***!

Sales=Excellent, Service=Excellent,
We have bought 4 trucks from the dealership, just walked in and drove out with the best deal and the right equipment.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: March 30, 2007