Fremont Dodge - Fremont, CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Fair, Service=Avoid,
I bought a 1999 Dodge Cummins here and the delivery process basically went OK. I upgraded the truck with a Banks kit and a tranny shifting problem started occurring. I found a TSB that had a solution for that problem and it was to reflash the tranny computer. I took the truck in and they said they could not duplicate the problem. I asked them to please just reflash the tranny computer anyway. They said they flashed the computer so I picked up the truck and sure enough the truck had the same problem. I located another dealer in Redwood City and had them look at the tranny computer and they could tell by the date of the flash that Fremont Dodge had lied when they told me they had flashed the computer, they had done nothing. The Redwood City dealer reflashed the computer and the problem was fixed. A short time later the truck started to stumble going down the highway I checked it out and found that the lift pump was putting out 0 psi. I had about 25,000 miles on the truck and the pump should have been covered under warranty. I told them exactly what the problem was when I dropped off the truck. I called them back to check on the status and they said "the mechanic can't find this lift pump that you are talking about". I explained to them that there was a pressure gauge duct taped on the windshield and they should follow that hose down to the fuel filter holder and right next to that is the lift pump. She said the mechanic saw the gauge put it's a vacuum gauge. I had to explain to her that the left side of the gauge is for vacuum and the right side is PSI. They said they would not check the pressure, they would have to know what the symptom was…after talking to the manager he agreed to replace the pump under warranty if they verified the pressure was not in spec. When I called them later they said they could replace the pump for $600.00 and it was not covered under warranty. I told them to forget it and they charged me 90.00 for the privilege of having my fuel pressure checked. The mechanics and service manager both lied to me. I would not purchase another car here under any circumstances!
Number of dealership visits=2, Last visit date=May 2000, Date report submitted: 31 Aug 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 26, 2007