Glendora Dodge - Glendora CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
1st visit for 15000 mi service a couple days after I looked at my air cleaner and it had thick black soot defiantly not replaced like receipt said. Recent trouble I have had it in FOUR times due to intermittent A/C trouble with a cost to me (counting $100 deductibles and rental cars only $30 a day is covered). On the first visit after being told it was low on refrigerant and that was not covered under my MAXIMUM care warranty (only if it was a leak and they didn't find a leak?)I was charged $164.06 but was credited the $100 deductible after 15 miles down the road it was blowing warm. Anyway there have been three more trips with more aggravating results including damage to my leather steering wheel which the service advisor (JOHN) replied I dropped the ball and forgot to tell the svc mgr. to look at to come back in for the 5th time which I haven't done yet. On 8-12-06 I paid $968.64 for a complete service and now the check eng. light is on , it idols rough and stalled twice, also I looked under the hood and the tube from the air filter to the throttle body was not even attached. Also every receipt I have from them has five stars on it however not according to Dodge and when I looked them up on Better Business Bureau they have a D rating. I have a word document with details of all visits if interested, because there's more.
I wish I didn't like owning a truck and I would be heading down to the Mercedes dealer where they pick up your vehicle and leave a loaner. I completely tired of all the trips, time off work, extra money over the $30 a day the warranty covers to drive a piece of crap. I don't know how that is supposed to compare to my $40,000 truck ( you have to have serious game to pick up any decent girl in a PT Cruiser)!
Submitted by: Roger Cook     rogercook[a]verizon.net
Number of dealership visits=5+, Last visit date=9-07-06, Date report submitted: Oct 4 05:59:29 EDT 2006

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Don't know "polo." Maybe he's no longer there??? Anyway, I liked my two guys and Debbie, the financing guru. I did not expect to purchase...just looking at options, but they made it seem easy enough and I did need a car. My boyfriend bought a 2006 Sebring and I bought a 2006 PT Cruiser. They upgraded my wheels for me, too, same cost. My sister also bought a 2006 Cherokee from Glendora Dodge and they were pleasant for her. She loves her new car.
Submitted by: Dotti    dottkom[a]msn.com
Number of dealership visits=3, Last visit date=August 27, 2006, Date report submitted: Aug 29 11:18:36 EDT 2006

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
We went into buy a 2005 dodge grand caravan today. Tommy the sales rep was great. We just wanted to know how much a car was going to be if we paid cash for it. We wanted it to be simple and easy for both parties. Polo, the sales manager, was very rude to my wife and she decided to leave. I talked for a little bit with Polo but could not get a price out him. We had given Tommy a price that we would ideally like to have paid for the car and all Polo kept saying was that we were not going to make any money on the car. Find Polo then give me another price.
Anyway, we left and were very disappointed in not buying a new Dodge Caravan. I will hopefully have better service at the Ontario Dodge Dealership.
Bob Love
Number of dealership visits=2, Last visit date=03/18/04, Date report submitted: Mar 18 20:57:31 EST 2004
Comments do not match rating

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
Sales person (went by name Polo) had a deceptive, snooty and disrespectful manner who obviously does not care about building relationships with customers. He outright lied (unless he was just ignorant) about features and programs for the Dodge Ram 1500 Hemi I was interested in buying. Went to Frahm Dodge for the deal I wanted...
Number of dealership visits=1, Last visit date=06/21/2003, Date report submitted: 25 Jun 2003 14:06

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 26, 2007