Hartzheim Dodge - San Jose, CA

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
The Sales Person that called me one morning about me coming to Hartzheim Dodge and buy a new car, and i would drive off with it the same day...I told the sales person on the phone ya right. I didn't believe that..So what did the sales person on the phone did...He got off the phone and drove all the way to my house and picked me up and drove me to Hartzheim Dodge, and i bought me a Car that day...A 2003 Dodge Neon sxt..So if i could buy a car from you...anyone can buy a car from you.
The way you where with me...I will always buy my cars/vans/SUVs/or trucks from you.. Thank you for your time and you caring Sales people..
Thank you HARTZHEIM DODGE for making me fill like family when i am there and when I'm not...Thank you again...
From your loving caring buyer Ronda Brent        RondaB408[a]sbcglobal.net
Number of dealership visits=3, Last visit date=2003, Date report submitted: Jan 1 07:09:18 EST 2006

Sales=Avoid, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I had purchased a used 2002 PT Cruiser from this dealership. The sales department lied about everything and never said that it had been lowered. They also said it was a limited edition, which my son told them it was not. When we took it in to have a noise checked, to find out that it was in the suspension, we were told that it was not covered under the warranty I had purchased. When my son went to pick it up, the sales manager said that it was not there problem and they had the right to refuse the service.
So basically I paid for a warranty that was worthless. if I had known, I wouldn't of bought the vehicle at all. My son know take all our vehicles (2 PT Cruisers and a Dodge Caravan) To Autowest Dodge, who does give excellent service!!!
Submitted by: Trella Cassell      trella[a]jennifervsmith.com
Number of dealership visits=3, Last visit date=12-03-03, Date report submitted: May 27 22:53:42 EDT 2004

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
First impressions, and repeat business means nothing to the salesmen I talked to, which should be priority at first introduction. I called like most people to the dealership to ask for information. I wanted to know where they were located, how to get there, more about the quad 1500 ram, and if there were any rebates and/or dealer discounts being offered. I called 4 times, and each time I called I gave the salesman information on who I was and how to contact me. They all said they would call me right back. It has been several days and not one person has called me. I am an at home dad, so I could not have missed their call. Also I have voice mail and an answering machine, so I could not have missed a message. They were very abrupt and short with me. The sad thing is I was ready to buy and drive upon finalization of a deal. There lost, my gain. Thank god they treated me bad, before I drove all the way down from San Ramon to buy from them. If their phone etiquette is rough, image the way they treat people in the flesh. Well, I am glad and thankful I found Dublin Toyota. There is a guy there who is awesome and took out many hours of his time to treat me like I was worth a million dollars. He made no promises, except to work for me, which he did. I will go back there many times and give my friends, family, and business associates, and clients, and customers to Joe T. at Dublin Toyota from now on.
Here's the kicker, a quality/satisfaction representative of the company calls and wants to survey me on my experiences at the dealership. Funny thing, I never have been there, so how did they get my name and number as me being there. Did someone lie and say we met? Well, tacky, tacky. I would be really embarrassed for whoever told that lie there. If I were the manager I would really check into that salesman's words from now on, and for us as consumers, buyer beware.
Number of dealership visits=4, Last visit date=week of the april 27th, Date report submitted: 29 Apr 2003 16:03

Sales=Excellent, Service=Don't Know,
Bought a Durango (sorry if this is "Ram only") but my $0.02 may make a difference. Looked far and wide to find the exact truck I was looking for. Many dealers in So. CA tried to sell me something that was close, but not quite what I wanted. Found what I wanted to the letter at Hartzheim Dodge in San Jose. Found out about it from the internet. Called them up. Absolutely perfect dealing with them. Gave me an initial price lower than what I had to fight for from other dealers (by more than 4k!), I was quite shocked. Asked a friend of mine up there to go take a look at it. Said the lady in charge of internet sales treated him very nicely. Said the truck was perfect. Took a trip up there. Took it on a test drive. Bought it less than an hour later. Very slight pressure from different salesman on the extended warranty but brought the price of a 7/70 total coverage policy down from $1500 to $411!!! He said he would do anything to get a good score on the questionnaire we will get. I intend to give them 100%, and I am hard to please, that is how surprised I am on how I was treated. I cannot believe that I almost bought something from a real schmuck simply because he had me by the balls in having one of very few trucks that were set the way I wanted. I am so glad I found out about Hartzheim Dodge. I did not know these people before I started my search, and to be honest, living in LA, will probably never use their service department, but I will recommend them to anyone with no problems whatsoever. Also, experience after the sale has been great. A couple of questions I had and a missing adapter were my problems, and they were solved before I hung up. Should I want a new truck in the future, I will see what they have before signing a check.
Number of dealership visits=1, Last visit date=1-18-03, Date report submitted: 24 Jan 2003

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 26, 2007