Hoblit-Haynes - Woodland, CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I have taken my Durango numerous times to Hoblit Haynes to replace the governor. Change the water pump 3x and check the transmission 1 time. Nothing wrong with the Tranny they said. The last time I went to see them my water pump was leaking again. Oh not to mention my car reeked of filthy cigarettes and I don't smoke. Obviously whom ever worked on my Durango smoked and left his smell in my car.
Service Department was so rude. I took my Durango in on Sat, since they now offer the sat service. Lou was rude, hostile and I WANTED to slap him. I told my Husband this is the LAST time we take our TWO Dodge/Chrysler vehicles to them.
After 2 days they fixed my water pump. I took my Daughter to Davis for a Dr's appointment and realized, uh hello my tranny is slipping. They did not notice it wont "go" when they test drove it? I called my Husband and he talked to Lou who told him, "we don't test drive your vehicle for fixing a simple water pump" hello! He also told my Husband he would be able to look at it in 2 days. F=== THAT.
We took our Durango to Swift Dodge in Davis, where we were treated much Better with the Service Dept. A wonderful car salesman named "Roman" showed us some Pacificas gave my little one a bottled water and didn't pressure us to buy buy buy. (Though we will with him!)
It took 1 day for the Service Dept to tell us we have Metal in the pan and they were going to contact our warranty to see what they can do. One hour later service called me to tell me I was getting a re-built tranny and was sending info to Enterprise Davis to get a rental car. THATS SERVICE.
And Swift Dodge Davis washed my car (break dust was bad) and vacuumed my car out. I ALMOST did not recognize it because it was white and not TAN! :)
Woodland Dodge would never do that. I would avoid Woodland Hoblit Hayes like the plague. If you want a friendly staff travel to Davis.
I am buying a Chrysler Pacifica 2005. At Dodge Swift Davis!
Submitted by: Katrina    silverkat73[a]yahoo.com
Number of dealership visits=5, Last visit date=?/13/2005, Date report submitted: Jun 4 02:51:41 EDT 2005

Sales=Fair, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Avoid the service dept like the plague. My 2003 Ram was brought in 3 times complaint was about it leaking fluid and the smell of diesel in the cab. First two visits dealer told me nothing was wrong and did nothing. Fed up brought it in third time told them to FIX IT!!!!!. Then they found It had 2 fuel injector hoses leaking. Should have fixed it the first time instead of giving me the run around. Now the A/C quits working on long trips has happened SEVERAL TIMES and dealer tells me it works fine nothing they can do. Truck is still there and they still have not fixed it . They are NOT CUSTOMER FRIENDLY...........
Submitted by: Withheld by request
Number of dealership visits=5, Last visit date=8/9/2003, Date report submitted: Aug 10 19:46:34 EDT 2004

Sales=Good, Service=Poor, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
No comments offered
Number of dealership visits=15, Last visit date=6/15/04, Date report submitted: Jun 17 16:48:52 EDT 2004

Sales=Don't Know, Service=Avoid, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I drove my '92 Durango to Hoblit-Haynes for a DBII scan (retrieve error codes). I had gotten a Technical Service Bulletin regarding my vehicle off the internet. The TSB stated that a DBII scan was needed to verify the problem. I was given an estimate of $90 for the scan. Later that day I received a call from the service dept. and was told my truck needed a new distributor, new cam shaft, new timing chain totaling $800 in parts $1800 labor. When I told the service rep I couldn't afford that right now he said it would cost an additional $90 to reassemble my truck. I never authorized anything to be disassembled. As far as I'm concerned a wrench never should have touched my vehicle. Later I called the Service Manager and relayed what I had been told and he said he would look into it and call me back. On the call back he said they'd put the engine back together no charge. He also told me the distributor shaft should be replaced. When the manager called to let me know my truck was finished he told me it no longer ran and I would need a towtruck. My experience with Hoblit-Haynes; I drove my vehicle in, they charged me $90, I need a towtruck to get my vehicle out.
I've been told Hoblit-Haynes is aware they have some bad eggs in the basket. If it was my name on the door, I'd clean out the basket before I started smelling like rotten eggs.
Tobin Smith     tsmithcawi[a]sbcglobal.net
Number of dealership visits=1, Last visit date=May 19 2004, Date report submitted: May 28 14:54:45 EDT 2004

Sales=Excellent, Service=Fair, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Great.... Treated great......Great sales team....Leo & Juan......great guys....
a good couple of pro's!
Hoblit Haynes Dodge is a great place to buy a vehicle. Ask me!
Number of dealership visits=3, Last visit date=01/03, Date report submitted: Mar 11 13:14:59 EST 2004

Sales=Excellent, Service=Good, bought there=Yes, scv_there=Yes,
Both my wife and I have had extremely good experiences with Hoblit-Haynes. In purchasing my 2001 Dodge Ram 2500 diesel truck, we worked directly with the Sales Manager and he gave us a bottom line price without dickering over price. We did have a little less satisfaction in dealing with a sales person on another transaction where I helped a friend buy a vehicle there. However, when I raised concerns, we were again referred to the Sales Manager and were again completely satisfied with the experience. On my truck, the sticker price was $37,700.00 and I got it for $32,700.00 minus a $1,000.00 factory rebate for a total cost of $31,700.00. Additionally, they didn't try to cram an extended factory warranty down my throat. They offer two third party warranties that were significantly less expensive. We have both the truck and our 2000 Town and Country van serviced there exclusively. They have made a few mistakes but have always made good on their errors and have been extremely accommodating. The conduct their business with a high level of personal service. I love my truck.
Al Williams
Number of dealership visits=20+, Last visit date=April, 2003, Date report submitted: 29 May 2003 12:43

Sales=Good, Service=Poor, bought there=Yes, scv_there=Yes,
Service Advisor - Ray #8433 was extremely rude with horrible customer service. Very dishonest. I was lied to regarding a warranty issue. I would never recommend to this dealer for service, based on how I was treated. Service advisor was going to charge me things that were actually covered under my warranty. I had to call Auto-West Dodge in Roseville who let me know that the part was covered. I would highly recommend going to another dealer for service.
Chris D.    cldunhamhunts<at>yahoo.com
Number of dealership visits=2, Last visit date=5/12/03, Date report submitted: 12 May 2003 21:28

Sales=Excellent, Service=Don't Know,
Was given a great price on a 2002 Ram via the internet. Purchased three days later. My financing was a week late with my bank, but these guys at Hoblit-Haynes insisted that I take the truck home that day anyway. What a great bunch of people, refreshing to find in this day and age.
Date report submitted: 21 Feb 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 26, 2007