Iversen Motors - Santa Maria, CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I LOVE my dodge pick-up, the most beautiful and powerful truck on the road. I am very pleased with my purchase and service I have received at Iverson Motors. I have only had problems with the fuel mileage in the beginning but that has increased dramatically since we have put more miles on the engine. The only problem I am having is that the passenger side air is not working, but this will be fixed or there will be problems! I have never owned any automobile that I love this much!
Submitted by: Beverly Rowe        bratrowe[a]sbcglobal.net
Number of dealership visits=6, Last visit date=2/06, Date report submitted: May 29 20:27:47 EDT 2006

Sales=Fair, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
DO yourself a favor and stay away from Dodge products and Iversen Motors in particular! I have a 2000 Dodge Durango with 70000 miles on it that was overheating again and again. The result was new thermostats every 3 months. I brought it in again and I have now been diagnosed with cracked heads, gaskets, and manifolds with over $3000 in damages! The mechanic told me it was something peculiar with these engines that they will crack when they overheat, talk about cheap! He kept calling me back with more problems but I didn't get to see the parts they said were needed, they were already disposed of! I paid the bill but cant help but think I was ripped off.
I'm back to being a Ford man, I cant afford the mechanics bill for keeping a Dodge.
Submitted by: David Swenk       forestengr94[a]msn.com
Number of dealership visits=12, Last visit date=1/24/05, Date report submitted: Jan 24 18:20:18 EST 2005

Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I had the rear differential pinion bearings go out on my 2001 Ram 1500 4x4 (9.25, 4:10 ratio. Truck was under extended 75k warranty and truck has 66k miles. Kirk, service mgr. honored warranty after $100. deductible was paid. Michael Jordan was my service rep. and was very professional. He kept me informed at all stages of repair, ie: left messages at my home and called me on cell phone. I never had to call him during repairs which took about three days by the time they diagnosed, ordered parts, and installed. Everything they told me they would do, they did. Nothing hidden, and nothing added. I had an excellent experience with this dealership and their Service staff. I also have bought two other vehicles from them. Wiggins Lambert was the salesman. Again, excellent price and efficient paperwork in a timely manner. If you want a new or used vehicle I give Wiggins a 5-star rating. He will really work for you to get you the best deal. I will go back to Iversen Motors in the future and highly recommend this dealership. Kirk, Service Mgr., Mike Jordan, and Wiggins Lambert: All of them are an asset to Iversen Motors and they will treat you right.
Submitted by: Withheld by request
Number of dealership visits=4, Last visit date=Jan 05, Date report submitted: Jan 19 18:36:14 EST 2005

Sales=Don't Know, Service=Avoid, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I had my Dodge Ram 1500 serviced to find out why it was using a quart of oil every 900 miles. This truck started using oil at 40,000 miles. Iversen's checked compression at my request and it was ok. We had discussed the possibility that the intake manifold gasket had blown. Iversen determined that it was blown and estimated repairs at $500.00...they called and informed me that the front crank seal needed replacing (I never had any signs of external oil leaks) and coolant flush was needed the final bill was over $1200. One month later still had high oil consumption so I returned it. I was told that Chrysler considered 1qt/900 miles "normal". I didn't buy that idea...normal for a 29 model A Ford perhaps.
I had them do an oil change and told them I would return to allow more signs of oil in the intake. A month later I ran a cotton swab into the intake..found oil!! Returned to the dealer for repair. The service manager told me the cover plate might be warped and I would have to pay for the part..so I said OK.
The Service Manager, Mike Jorden, told me indeed the intake plenum was leaking oil..replaced the plate and gasket again. I was informed parts and labor would be $336.00!! Needless to say I was astounded that this re-repair cost me more that the cost of the plate ($8 bucks). Mike's stand was that it was not the gasket that failed...it was the plate!! Do you think maybe they should have replaced the plate..since they replaced a two month old radiator hose that i was charged $14 dollars for!! After some argument I was forced to pay $195.00 for a repair that was under a 12000 mile warranty!!
I'm not happy!!! They stand behind their work...way way behind! I still don't know if this problem is gone.
AL     silverad[a]cox.net
Number of dealership visits=3, Last visit date=Jan 2004, Date report submitted: Jan 15 12:56:54 EST 2004

Sales=Excellent, Service=Excellent, bought there=Yes,
I purchased a new 2003 Dakota from Cord McQueen at Iversen Motors. I shopped around pretty extensively for the new truck. Iversen offered very competitive prices and a straight forward salesman. I noted a couple of minor deficiencies with the vehicle at delivery. The dealership quickly resolved the problems and the service manager (Kirk) was professional and pleasant to deal with. I recommend this dealership to friends.
Bob Rollins      Brollins<at>charter.net
Number of dealership visits=3, Last visit date=3-12-03, Date report submitted: 17 Mar 2003 18:15

Sales=Avoid, Service=Poor,
I bought a 2000 Dodge Dtratus ES. Craig Rice sales guy told me the car was 10,000 to get me there, (low ball) then when I got there he said the price was 13,995. Well I still wanted the car so with 6500 dollars down I thought I had a good investment hey right my car is worth on a trade in 8600 dollars and I owe 9700 on it go Figure..... I was screwed big time I guess you live and you learn.... My car makes noise in the front I took it to service they said the could not here it OK 3 months later its worse and still has not been fixed. Oh and to make things worse my boyfriend bought a car from there and reread the top and you have his store.. But wait this is a five star car dealership yeah right!!!!
Number of dealership visits=3, Last visit date=10/02/02, Date submitted: 05 Oct 2002

Sales=Excellent, Service=Don't Know,
With set payment in mind the sales man that help me went the extra mile in showing me a wide range of vehicles and explained in detail the perks of each vehicle. When it came time for paperwork the Sales manager/Finance person explained everything in great deal and eagerly answered any questions that I had.
Iverson Motors provides the best service compared to any local car lot here in Santa Maria and I would highly recommend them to anyone that is inquiring a automobile purchase.
Number of dealership visits=7, Last visit date=09-25-02, Date submitted: 27 Sep 2002

Sales=Don't Know, Service=Avoid,
The guy who wrote the glowing report must work there. My 5 SP. Trans. makes noise. It started in 5th gear, They said they couldn't hear it. Later they said they could hear it but that it was normal. Later still, noise has moved to the rest of the gears as well. OK, NOW they can hear it. They drain the oil and find metal particles. They R & R the tranny and replaced the input shaft bearing without inspecting the rest of the tranny. Trans continues to make the same noise as before. On Dec 19, '99 they told me they would replace the tranny, but it may take up to 60 days to get a new or rebuilt trans. It's Feb 5th now and no new tranny. The story is more convoluted than this but I'm tired of typing. Will report back with updates (if any!). UPDATE March 20, 2000 - FINALLY GOT MY NEW 5 SPEED TRANNY, ONLY HAD TO WAIT TWO MONTHS AND ANOTHER LETTER TO THE OWNER
Date submitted: March 20, 2000

Sales=Excellent, Service=Excellent,
 I have purchased my last 5 vehicles from Iversen Motor Company and have yet to find a dealer more customer friendly. In regards to their service department they have always been efficient and repaired my vehicle in a timely manner. I would highly recommend anyone interested in purchasing or servicing a Chrysler product to visit Iversen Motor Company and experience how easy and enjoyable it is to purchase or service your vehicle.

(Form error, ratings not sent),  speedo runs faster than actual 5 mph with the next size taller tires. Dealer refused to fix because tires not stock size. If the tires were stock the speedo would probably be 10 mph off

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 26, 2007