Napa Chrysler Jeep Dodge - Napa, CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Fair, Service=Fair, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
We purchased a demo Jeep GC from another dealership in Sacramento and now live in Napa and have taken the Jeep to the Napa dealership for routine service and warranty issues. The service dep't flat ignored my wife after she had made a specific app't for oil changes and routine work, this was after making sure she could drop off the vehicle during her lunch break on several occasions. The "service writer" would not even make eye contact the 45 minutes she waited for someone to help her, so she demanded her keys, left the dealer and got an oil change at Jiffy Lube in 20 minutes!
When we bought the Jeep at Big Valley in Sacto in 2002, the service dep't bent over backwards to make sure we were completely satisfied with our purchase and we expected the same treatment from our local dealer, were we ever wrong. We were in the market for a new 1 ton truck and the sales department at Napa couldn't seem to come up with a price on paper that was acceptable or competitive enough. After doing my Edmunds.com homework and contacting several dealers and getting their best price, I took all of my paperwork to Napa and they gave me the droopy-eyed defeated look and almost reluctantly wrote up their best price. As I was doing the paperwork, I saw they slipped in two extra charges the I had not wanted or requested, totaling nearly $1000 more than the agreed upon price. By this time, I was dealing with the fourth person at this dealer (saleswoman, ass't sales mgr, sales mgr, and finally the finance mgr), and we worked out the problem by getting a whole new contract printed up without the extra charges. Considering I did my homework, the whole buying process did not take too long because the whole 2-hour-beat-up-the-customer ordeal did not happen. I've experienced this at Folsom Lake Dodge and at that time vowed to never buy a DC product again, but I like the Dodge truck enough to go somewhere else. The Napa dealer needs to step up to the pl! ate with its Customer Service or lack thereof, train their service writers to realize that the customer is #1, and make some movement towards being a 5-Star dealership which they are not. We know many people that have had dealings with the Napa Dodge dealer and very few of them are happy with their experiences, but I have seen some improvement over the last 6 months and I hope they continue this trend.
Submitted by: Frank Hock          hockdogs[a]jps.net
Number of dealership visits=8, Last visit date=2/14/2006, Date report submitted: Feb 21 12:42:49 EST 2006

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 26, 2007