Norm Reeves C.J.D. - Temecula, CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I tried to get them to match a deal from Rancho Jeep in San Diego to save me the drive. They initially agreed to the price, but then when the purchase contract arrived the figures were different from those agreed upon, classic bait and switch. Cost me 3 hours of my time dealing with the sales manager Dale. They also agreed to a $750 military discount as part of the deal, then would not honor it, and denied any knowledge of the Military appreciation discount. Terrible service. I drove to San Diego later the same day and purchased from Rancho Jeep. Avoid this dealer at all costs. If my new Liberty need service, Ill have it towed to Escondito before I even consider taking it here. Terrible experience. Lost a customer and my recommendation for life.
Number of dealership visits=2, Last visit date=25 April 04, Date report submitted: Apr 29 18:34:52 EDT 2004

Sales=Avoid, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
very shady people, don't deal with them!
kdubsonamission[a]aol.com
Number of dealership visits=20, Last visit date=june 10, 2003, Date report submitted: Feb 15 21:58:09 EST 2004

Sales=Don't Know, Service=Avoid, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I had trouble with my transmission and brought it in for some assistance. They sad it needed to be replaced for $2000. I drove it away and realized that I had taken the fluid reading wrong. I added transmission fluid and it has been running fine since then. They were going to screw me for 2 grand without any hesitation. They are scum.
Number of dealership visits=1, Last visit date=4/19/2002, Date report submitted:  Oct 8 23:57:24 EDT 2003

Sales=Good, Service=Poor, bought there=Yes, scv_there=Yes,
Sales people gave me the best price the second time around. Service is a problem though! My tranny blew at 36,006 miles and they refused to cover it under warranty!
Tim Curtis      t.curtis<at>prodigy.net
Number of dealership visits=6, Last visit date=2/2003, Date report submitted: 24 Mar 2003 18:26

Sales=Fair, Service=Avoid, bought there=Yes, scv_there=Yes,
Purchased a used truck that had problem after the first 3000 miles had to take it in for the same repairs and warranty work at least ten times and it still wasn't fixed. I took it to Jack Powell and it was repaired the first time.
Number of dealership visits=10, Last visit date=NA, Date report submitted:  21 Mar 2003 23:47

Returned on another form:
Bought truck from Norm Reeves Dodge of Temecula Ca, Worst mistake of my life! It was a lemon from the beginning. I feel it was damaged before I purchased it and they hid it from me. Tell tale signs were evident as time went on . Black over spray paint under the hood, found price tag on the hood, squeaky steering wheel, front end would not keep alignment, tires wearing uneven, popping noise in front end when you make a right turn, wind noise so loud in cab you couldn't hear the passenger - found out it was due to faulty window seals, on a new truck? Sounds kind of fishy to me. Took truck in approx. 20 or 21 times for the same thing. Service Manager Steve O'Mara was a complete smart a**. Used to keep me there for 2 or 3 hours until I started telling my story to new car buyers and ran them off. They really need to be put out of business for good. They can't do a thing to you for telling the truth. Some times the truth hurts!!!!
Date submitted: 06 Aug 2002

Sales=Don't Know, Service=Avoid,
made me pay far trans lines when there was a safety recall on my 95 ram. Never fix the trans shifting problems said could not find the prob or that it could not be duplicated . said that there was nothing wrong with the throttle cable I had to show them, then they wanted to put the old style on and charge the flat rate price of putting the up grade in. pretended not to know about the upgrade. That only a month before they said was hard to put in. And said that they don't have the old style cable no more. THE VERY THAT THEY ONE TRIED TO CHARGE ME THE HIGHER RATE FOR A MONTH LATTER. Don't go to this place. I have not found a good service at any of the dealers that I have been to (Atlas, Clay James, Norm Reeves) They all lied and cheated me. None of them fix anything worth a damn.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	No Experience / Don't Know

This page was edited on: February 26, 2007