Power Dodge Valencia - Valencia, CA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Avoid, bought there=Yes, scv_there=Yes,
I had my 1997 dodge intrepid towed to valencia/power dodge with a bad transmission, this is its3rd transmission. It took them 3 weeks to replace my transmission, then when I picked it up, the cooling fans no longer worked. I called them to tell them and they said bring it back and we will give it a quick check, my service person Gerald was rude and condescending to me and refused to take any responsibility to fix it, with out me saying I would pay more to find why my fans suddenly no longer worked, after we had words and he lied to me and said they did nothing under the hood, I took my car home and bought a repair manual, after inspecting my fan system, I noticed a connection was not connection, this has happened when they have done other work on my car, but this time, the connector from the fan to the sensor has been melted and no longer working, my friend who helps me out since my husband passed away said the melted parts looked real resent and it looks like they shorted it out and then just kind of put it together, although the fans were not working properly, its $167.00 for a new fan motor or 260.00 for a whole new fan assembly and you can only buy the motor for the fan at dodge. While I was awaiting for the transmission to put fixed they called and told me the fuel pump was bad and I said no it wasn't. So they then said it was my security alarm, when I brought them the security alarm clicker, everything appeared to work correctly, but they say they fixed my security alarm, there was nothing wrong with the alarm and they wanted to disconnect it for $250.00, when I said no they backed off and now I have paid 1150.00 for a rebuilt transmission and my car over heats because the fans are now broken, and they were working fine when I called them to repair my transmission. I am very angry and will never go there again. My car is a lemon and I am a recent widow and every where I take it, they try and scam me. Thanks, for my opinion, I hope others don't get ripped off like I have. When I called to report this to the service manager they told me he is on vacation.
I am angry that this dealership treats women like they are stupid and I am disgusted with their customer service techniques.
linda nelson       lcdps[at]yahoo.com
Number of dealership visits=several, Last visit date=7/22/03, Date report submitted: 23 Jul 2003 22:33

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 26, 2007