Cherry Creek Dodge - Denver, CO

(also Lithia Dodge, Dealin Doug Dodge)

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Avoid, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
Terrible customer service. They told me payment and price would be X and Y. I signed the papers. Got a call a week later to re-sign the papers because they saved me Five bucks. I re-signed because I was told everything was the same (including my service contacts) then find out a month later they blatantly lied. They did not save me five dollars, but charged me an extra 25 a month and took away my service contracts. They didn't even tell me any of this and when I asked at the time they said I was still covered. I will never go there and will recommend everyone else do the same.
Number of dealership visits=1, Last visit date=11/10/03, Date report submitted: Dec 4 10:50:55 EST 2003

Sales=Excellent, Service=Good,
Don't use the sales staff on the floor. Order a new car through the internet branch. I think their service department is over priced compared to other dealers. I have only found one person in the service department rude.
Re-look at this Dealer. Know who to go to. Every dealer is have dealt with do this shark act, feeding frenzy.
Number of dealership visits=10, Last visit date=Nov 2002, Date report submitted: 27 Dec 2002

Sales=Avoid, Service=Don't Know,
Called on a used car listed in the paper and asked salesman to confirm that the car was still available, as it would be a 3-hour, 150 mile round trip for me to get there. He said "I'm looking at it through the window right now". You guessed it! when I got there I learned the car had been sold three days before. No excuses, no apologies - not that it would have made any difference then.

Sales=Don't Know, Service=Avoid,
They lied to me and were unable to solve my problem. Even worse they were rude and complete morons!

Sales=Don't Know, Service=Avoid,
This dealership (mainly their service department) is simply terrible. I took my car in for warranty work last week. They called me to tell me that I needed my struts replaced (fine, that is covered by warranty). But then, they told me that I have to pay $45 for a front end alignment - THAT IS PART OF THE FREAKIN PROCEDURE!!!! I fought with the dealership, Customer One, and finally decided to go pick my car up - they charged me $35 to pick the damn thing up!!! With no work!

Sales=Avoid, Service=Poor,
Talk about bait and switch! I will fight this one in court! They want me to pay $10,000 more than sticker over the next five years, and then GIVE THE TRUCK BACK! I have since found a lawsuit won against them, as well as disciplinary action by the state licensing board, listed on the Internet. Don't even consider patronizing this dealership! The service department charges $35 to program the horn chirp-a two minute procedure. Castle Motors does it for free!

Sales=Avoid, Service=Avoid,
Ordered a custom 97 Dodge Ram 2500 V10 4x4 for lease, actual monthly cost was >$100 over "promised" price. On 3 consecutive routine services, none of the requested items were performed except the oil change (which I'm can't be sure was done properly).

Sales=Avoid, Service=Avoid,  Stay away no matter what!

Posted to the TD list:
We got a hold of a real turkey at Cherry Creek Dodge who was rude, so we said thank you and ended the phone conversation.

From Dirt:  had a $5000 "market adjustment" on the sticker ABOVE MSRP!!!

Sales=Avoid, Service=Don't Know,
I spoke to this dealer over the phone, and they will promise the world... when you get there, they don't say what they said they have, and they lie about what invoice really is when you talk price.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: May 3, 2004