Christopher's Dodge World - Golden, CO

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Visited the dealership to test drive a new neon. The salesman asked me if I was buying today--I told him no but am looking. He would not let me test the car because "it was a Saturday" and if I wasn't buying today he didn't have time for me! Needless to say, I will not buy from this dealership when I do purchase a Dodge product. Poor customer service.
Submitted by: Tom
Number of dealership visits=1, Last visit date=2004, Date report submitted: Nov 12 20:07:58 EST 2005

Sales=Good, Service=Poor, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
My experience goes back before I had a dodge. I bought a 98 chevy one ton here with the extended warranty. The front end began having trouble so I took it to them. The first time they gave it back and said nothing was wrong. I took it back on the same day and told them to fox it. the second time they kept it for almost 6 weeks. when I finally got it back it was worse then before. finally Christopher Dodge sent it to stevenson chevy who told me that they really messed up the front end to the point of needing a new one. Chrispopher dodge since it was their warranty would not replace the front end and charged me to get out of the deal. As part of getting out of the deal I traded into a 2000 Dodge (brand new) I got 30 thousand miles on it and push rods stated bending. After the second time they replaced them I asked what was causing the problem? they did not know. I told them they needed to find the problem so I didn't have to get push rods every couple thousand miles. their answer was "the truck is under warranty if the push rods keep bending we will keep replacing them. Any way they never could find the cause and traded me into an 02 at again my cost. I refused to go back but in 04 my paint started chipping so I went in and got the royal blow off. they walked out looked at the chipping and said "normal" despite my requests they wouldn't test it. I ended up at another dealer that tested it and said it was faulty. however the warrant comp. would not cover but that is another story.
Submitted by: Brady Lovingier      jwblovin[a]msn.com
Number of dealership visits=6-8, Last visit date=2-04, Date report submitted: Apr 18 11:29:03 EDT 2005

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
My first visit to Christopher Dodge was Sep 1992; I was referred by a friend who was sales manager at another company's dealership. I was a 50-year old woman and my husband did not car-shop with me. I had been treated with disdain and/or condescension by other dealers in the past.
This was NEVER the case at Christopher's. I had an '84 Chrysler Laser with 110,000 miles and now wanted a new vehicle; I bought a brand new '93 Daytona. In Feb 1996, I traded it for '96 Stratus (dealer demo 5500 Miles); helped daughter buy new '96 Neon in Mar 1996. Traded Stratus for used 2000 Intrepid in Oct 2000. During years working with Christopher Dodge, I had no negative experiences with Sales staff, and many times they went out of their way to make things easier or more convenient for me. About the Service Dept: one recall on Daytona, made appointment and had repair done with no problems; four recalls on Stratus--three of those problems I had already identified and had repaired (at no charge), the fourth was done quickly. The service dept also was very honest in determining what really needed to be done and what was a "suggestion" in a brochure. I took a number of 2,000+ mile road trips by myself, and always had them check over the vehicle before I left town. They never tried to sell me anything that wasn't needed. For reasons beyond my control, I also had dealings with the body shop--and that too was a positive encounter. In my many contacts with Christopher Dodge, I was always treated with friendly courtesy and respect. The only reason I no longer visit Christopher Dodge is because I now live an another part of the country.
Submitted by: Withheld by request
Number of dealership visits=Many, Last visit date=09/03, Date report submitted: Aug 12 16:42:58 EDT 2004

Sales=Avoid, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
purchased used 03 ram, way overcharged needed ASAP, dealer couldn't fix in reasonable time frame. when i asked to trade in towards a brand new one that was ready for delivery they tacked on $2500 to the price of the new one and said that the used one had depreciated even though i had not
taken delivery and they could not deliver. i threatened to call a lawyer or tom martino and they said "go ahead, we get calls from him all the time!" PLEASE AVOID THIS DEALERSHIP!
Number of dealership visits=7, Last visit date=NA, Date report submitted: Jul 6 18:32:14 EDT 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Went to look at a used 2002 Dodge Ram 3500 ETH/DEE. Salesman was not very knowledgeable but stated he was new to the dealership. The Dodge had a creased rear bumper, tires worn to wear bars, no spare, severe front end alignment problem. I mentioned these to salesman. He made no acknowledgement. The price? $33988 (very high retail). My trade was 92 Chevy Z71 worth $4300 trade value by Kelley Blue Book. In showroom, salesman took all my paperwork and keys. A paper with a lot of writing in green marker was presented to me. Indecipherable, I asked salesman how much I was paying for Dodge and what my trade was worth. $33988 for Dodge with $4000 down and $1000 for my truck. I said this was unacceptable, they were trying to embarrass me, I was leaving and wanted my keys. A 'sales manager' asked what my problem was. I responded. Still no keys. Another 'sales manager' asked my problem. I responded and was told my truck had no Blue Book value because it was too old and I was 'lucky' to be offered $1000. I had to ask 4 more times for my keys. Finally got them after 8 requests and left while in a screaming match with the 'sales manager'. I have never been so embarrassed and upset at a dealership before. Phone call from salesman the minute I stepped in the door at home. Didn't bother to return call. E-mailed complaint to dealership about unprofessional treatment by 'sales manager' staff but received no reply. Will not go there again.
jehpatchwork[a]msn.com
Number of dealership visits=1, Last visit date=March 2004, Date report submitted: May 23 17:30:10 EDT 2004

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, Buy_DaimlerChrysler_again=Yes,
Surprised to read these other postings! I was wowed with the treatment. I was there for most of the day, with the salesman knocking himself out for me. I walked in convinced that I was going to buy a GMC Duramax. I just towed 2 racecars this last weekend, using my new 600 Quadcab for the first time, and I firmly believe it is the finest purchase I have ever made in my 60 years. Have not needed to return yet, so can't report on service.
Mike
Number of dealership visits=1, Last visit date=03/25/04, Date report submitted: Apr 20 01:55:51 EDT 2004

Sales=Fair, Service=Avoid, bought there=Yes, scv_there=No,
I purchased a new 2002 Dodge Ram 1500, 4x4. The salesman was good, but the financial officer only served to confuse me, and cause me hardship several months after the purchase. But the worst thing about Christopher Dodge is the service center. I've been attempting to schedule an appointment to have several federal recall services, and my initial warranty service, but I can't get a response. I initially did an on-line request, was given a prompt reply and a service number, and a promise to get back to me the next day. That was five weeks ago, and five email requests later. When I call via phone, the lines are busy, and I'm asked to leave a message. Like the online request, the phone message is never returned. Something is very fishy in the land of Christopher's Dodge World. I'm now forced to take consumer action just to have my vehicle serviced. What is going on with this company. If you are going to buy a Dodge (by the way, I love my Ram pickup), do yourself a big favor and do not do business with the boys at Christopher Dodge. Go to another dealership. You'll be much happier in the long run.
Like I said, the truck is great, but the service is subpar. Christopher Dodge does a strong promotional campaign, and a fair to midland job of selling the vehicle, but they do not back what they sell. Buyer beware...you will be left to your own devices...think about it, if they won't even honor a federal recall notice, they're not good for much.
Number of dealership visits=6, Last visit date=July 17, 03, Date report submitted: 17 Jul 2003 09:40

Sales=Poor, Service=Avoid, bought there=Yes, scv_there=Yes,
I was looking to trade in a 2001 Ram 2500 CTD with 8k miles on it on a 2001 or 2002 Ram 2500 or 3500 ETH/DEE (High output with the 6 speed transmission). Current market value on my truck (at the time) was $28k to $32K, both dealer and private party. They had a used 3500 on their lot with 30K miles, and the items that I wanted. The list on the truck was $32K which was on the high side for book value. After 5 trips over the course of 3 weeks, they finally decided to deal a little on the truck. They refused to come down on the price, and I refused to take $22K for my trade in (I still owed $27K), and the sales manager REFUSED to even talk to me in person. We had to play the "I'll go check with the manager" game between the sales person and I. Every trip to the manager took about 20 minutes. We finally agreed on a price that delivered the 3500 with a spray in bed liner, extended warranty (bumper to bumper for 5 years after the original 3/36) and removing the aftermarket accessories on my old truck, was $31K (this included trade balance). I told them that I would be in to close the deal when all the paperwork was in order, so all I had to do was sign my soul back to the bank. When I came in for the appointment, their finance department screwed up on the paperwork, and what should have taken 1 hour, took over 4.
When I brought it back for the spray in bed liner, I was told that it was all arranged and just needed to drop it off, yet the service department and detail shop knew nothing about it, and would not touch my truck until I brought the paperwork from the finance department to show that it was paid for. I can understand the reasoning for this, but they treated me like I was a con artist, and would not even bother to call up to the finance to verify that I had bought the truck and this was part of the deal. After I got that straightened out, and picked up my truck 3 hours after they said it would be done, I still had to wait for another two. A week later upon inspecting my truck, I noticed that my tailgate lights were no longer working. Upon closer examination, I found that rather than unplugging the wire harness for the tailgate to remove it, they just cut the wires, and shoved the wires back through the hole in the tailgate. They cut the wires two inches from the plug. Lazy, pushy, and they still made $6 grand on the deal (I caught a glimpse of the official commission paperwork) when they said that I was killing their profit. And we are forced to deal with them when we want to buy new.
Sticks
Number of dealership visits=2, Last visit date=9/20/02, Date report submitted: 05 Jun 2003 22:13

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
The sales manager took over all negotiations for a new vehicle. The manager was rude. He spoke to me as if I was stupid, despite the fact that I knew more about his product than he did. He would give no straight answers as far as trade value, interest rate, and most importantly vehicle price. Most insulting however, was when he flat out lied about the prices, options, etc. On the used vehicles on his lot, when comparing them with my trade. The guy was a jerk! And I will never go to that dealership again, ever!
For the record, my trade was a '99 Dodge Ram Club Cab; 4X4; SLT Laramie; 5.2L V-8; 77,000 Mi. I wanted at least $13,000 for it. His "comparison" truck, on the lot was a '99 Dodge Ram Quad Cab; 4X4 SLT Sport; 5.9L V-8; 39,000MI. He said it was $12,900. Sounds good until I look at the truck and it's pretty basic inside, it has nearly 50,000MI, a 5.2L V-8, and no Quad doors... and the sticker price was somewhere around $18,000.00!!! I knew the $13K I wanted wasn't unreasonable, for a better truck. They also had a '00 Ram SLT Quad Cab; 4X4; with 67,000 MI for $19,000. Jerks only offered me $9,500 for my truck that blue books at $16K.
Number of dealership visits=1, Last visit date=1-4-02, Date report submitted: 06 Mar 2003 11:00

Sales=Avoid, Service=Don't Know,
The two salesmen my dad and I dealt with was nice. Everything was good until it was time to go deal on the vehicle in the store. The "lower class" salesman filled out the paper work, all but the year of vehicle. He showed it to the older guy and the older guy pretty much yelled at him and said that he wasn't going to even look at it until it was filled out completely. That wasted our time, his time, and made me feel bad because this guy was fairly new and was trying. Finally we got to talk with the upper class sales guy. He had an attitude from heck and just didn't even want to deal with us. Dad told him where we were at after looking at the pickup (leaks and body damage) and the salesmen proceed to shoot us a deal which was about 5k more than retail. We both said NOPE and walked out! The "upper class" or "advanced" salesmen only care about making money NOT THE CUSTOMER especially if you are buying used.
dieselviper@hotmail.com
Number of dealership visits=1, Last visit date=1-4-02, Date report submitted: 06 Jan 2003

Sales=Avoid, Service=Avoid,
I purchased my Dakota from them because nobody could beat their price. Everything was great till just before I signed the paperwork. They didn't have two sets of keys, only one and never did get me a second set of keys. Tried to tack on hidden charges which I caught and refused to pay. Didn't put an emission exempt sticker on, had to call and have them mail it to me. Truck's heater core started leaking two days after I bought it, took them 1.5 weeks to fix. Two years later, I'm shopping for a new Ram, I consider working with them again (I'm a glutton for punishment). Salesman quotes me a price in email and confirms it with a phone call. I drive 70 miles the next day to sign the paper work to order the new Ram. Now they refuse to sell it for that price, saying that there was a misunderstanding... excuse me... here's the email with price and configuration!! Tell me they can't sell it for that price. I walked out. AVOID CHRISTOPHER's DODGE WORLD like the plague, that place is a rip off! I should report them to Fox31 News so the Troubleshooter can expose their scams.
Chris     Torque@lamar.colostate.edu
Number of dealership visits=3, Last visit date=11/30/02, Date report submitted: 13 Dec 2002

Sales=Poor, Service=Good, no comments offered
Date report submitted: 11 Jul 2002

Sales=Don't Know, Service=Avoid,
This dealership is the course of many, many complaints which are usually not addressed when we call. The complaints are typically about lousy service, broken promises and sour car deals. Based on the information I have gotten about this dealer, I would never buy a vehicle from them nor would I take a car there for service. 4 tranny rebuilds before 30K miles, not a good start!
Date report submitted: 13 Feb 2002

Sales=Avoid, Service=Good,
Used the bait and switch on me. They told me that my Credit Union would finance my truck for the amount because that is what blue book value was. Blue book was lower by $600, and my Credit Union would not finance that extra money. The dealership just ran me around and would NOT do ANYTHING to help me out. I would have been happy if they would have even offered to lower it $100, and acknowledged their mistake. TERRIBLE SALES GROUP! Service department is OK.
Date report submitted: 05 Dec 2001

Sales=Don't Know, Service=Excellent,
Excellent service from the service dept. Will go the extra mile to make sure problem is taken care of promptly.

Sales=Poor, Service=Don't Know,
sales manager very shifty and was hard to get answers from when comparing truck for truck. Very incompetent in returning phone calls re: paperwork for licensing/moving out of state. Had to persistently push just to talk to someone. They also "pushed" this 5 star rating thing that they had to keep and would fill out the CUSTOMER form in front of you (with excellent ratings of course!) and have you initial it.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

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This page was edited on: March 30, 2007