Foothills Chrysler/Dodge (Lithia Foothills) - Ft.Collins, CO

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
The service department is not very good. In the time since I bought my new vehicle I have been using my lifetime oil change and on several occasions been asked to buy services that are overly expensive. I was told the cost of changing all the fluids in the car would amount to over $800. This service was completed by a different shop for 1/4th the cost. This service center has told me to purchase an "undercarriage cleaning" for the cost of over $1000. Again I declined, as this is the first vehicle that I have ever heard of that required such an expensive service. Also, when I inquired with other service stations, none of them had ever heard of that either. Sales staff is fine, the product is fine, but the service department tried to screw me a few times. The parts department was honest enough to tell me when my tires were bald, that they could not be very competitive with pricing for new tires, and gave me ideas of where to look for better pricing and quality. I commend them for that.
The service department always makes me fill out a survey but they don't leave any room for the comments that I had just made. They forced me to fill out a survey that did not allow for the whole story of my experience to be told. I just don't trust them with how they do things there.
I love my truck, but I don't ever have to go back to that dealer again.
Submitted by: Withheld by request
Number of dealership visits=4 dozen, Last visit date=Winter of 2005, Date report submitted: Aug 2 10:46:48 EDT 2006

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
On Nov 5th, my wife and I wanted to test drive a new Dodge Charger. The salesman would not let us drive it alone and went with us on the test drive. He was sick and was continuously coughing and hacking in the car. About 1 1/2 mile from the dealership, the car ran out of gas. I had just taken over and had only driven a few blocks. Even though the sales person called the dealership right away for someone to come get us, it took well over 45 minutes for someone to come pick us up. It was dark and cold outside and we did not feel like walking. They really did not care that someone was stranded or not. There was no urgency put on the matter. I only got to drive the car a few blocks and my wife never did get to drive it. If we buy a Chrysler product, it will definitely be from a different dealer.
Submitted by: =Gugh Jardon
Number of dealership visits=NA, Last visit date=11/5/05, Date report submitted: Nov 7 14:33:27 EST 2005

Sales=Don't Know, Service=Poor,
I took my Jeep in for a noise in the front end while still under warranty. The mechanic told me it was the new Goodyear Wrangler tires that I had just installed and not to worry about it. I recently took my Jeep in for a minor recall and the service advisor told me I needed to have my front end checked out because it was making a nasty roaring noise. It turns out it was the spider gear in the front end. The Jeep is now out of warranty and I am having to pay for a full from end overhaul. The service advisor told me it happened because I failed to change the differential fluid at 24,000 miles as recommended by the service manual. Since being told that I neglected to follow my service manual, I have authorized Lithia to change the transmission fluid/filter and also replace the rear differential fluid. I have always had good service in the past, I just wished they would have fixed this when it was first discovered and still in warranty. They have now hit me for $1400.00. Kind of frustrating for a vehicle that never goes off road and usually sits in the garage!
Number of dealership visits=NA, Last visit date=NA, Date report submitted: 10 Jun 2002

Sales=Excellent, Service=Good,
  My wife and her side of the family have purchased every vehicle from this dealership for the past ten years.  Many happy comments followed. The entire family is pleased with the dealer and Tommy T, the manager.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 30, 2007