John Elway Dodge Southwest - Denver CO

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Fair, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I have had decent experiences in past years, but last week I had a terrible experience while trying to buy a used truck. They offered me $9000.00 less in trade for my Dodge truck than NADA says the trade in allowance is. Then they tried to tell me that it was ok and were reluctant to give me my keys back when I said they were crooks. I will not ever go there again. I will return to Johnson auto plaza next time.
So far it has been a great truck, lots of power and has been very reliable.
Submitted by: Bret Beard          Bretbeard[a]msn.com
Number of dealership visits=NA, Last visit date=03/09/05, Date report submitted: Mar 14 18:00:10 EST 2005

Sales=Poor, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Elway had exactly the used Dak I wanted - V8, power, auto, tow. Test drove it, vehicle pulled hard to the right. I said, "I like it, but fix this." They said they would, just an alignment. Got a lousy deal on financing (my credit, not their fault), got a lousy deal on my trade (their fault), drove the vehicle home on a Friday night. Still pulled. Took it in Tuesday to an alignment shop - ball joints shot, out of spec. $600. Took it to my usual mechanic. Ball joints, out of spec. Dealer (35 miles away) said, bring it in. Gave me a loaner - next day: vehicle in spec, sue us. Ended up replacing most of the front end, 9 alignments, 2 sets of shocks, 4 sets of tires - Pittman arms, idler arms, stabilizer bar. I peeled off the dealer sticker and tell everyone who'll listen or who cares NOT to buy from Elway (which is AutoNation). "No haggle price" - my a** !!! Engine and tranny still strong at 140K, but I'd buy a Chevy before shopping at that dealer again, and that's saying something. I'll buy Dodge again. Experience mostly good.
little_bear[at]comcast.net
Number of dealership visits=1, Last visit date=2/2000, Date report submitted: Nov 8 17:51:42 EST 2003

Sales=Fair, Service=Avoid,
The service department operates like a machine, a money grabbing machine. They offer little help, are very pushy and are unwilling to soak up the cost on anything they caused. I had them diagnose a heated seat on my 2001, they told me the repairs would cost $700.00 and would not be covered under warranty, “come on” this truck is a little over a year old, the mileage is 60,000. I purchased the extended warranty for an extra 3,000 the called it the full wrap plan, bumper to bumper warranty for diesel trucks. Well I should have read the fine print, when the shocks gave out after 30,000 miles I took it to the dealer to find out the warranty covers struts not shocks, this is ironic since they don't even sell a diesel truck with struts. Back to the seat they've now added $100.00 dollars to my bill just to look at the seat, the service department told me that this repair is common and that they knew where the problem existed, and then after they determined that it wasn't warrantable they stuck me with the $100.00 to check out the seat. They give me the felling of not caring about the service after the sale, just a quick buck from whoever is too tired to deal with their crap. Don't give them your buck, or spend the extra $ on a extended warranty
Steve Norwood       norwood808[at]msn.com
Number of dealership visits=5, Last visit date=12/15/02, Date report submitted: 16 Dec 2002

Sales=Good, Service=Avoid,
I waited a long time to buy my Ram, I was very disappointed with the reliability of the unit, 13 trips to the dealer in 16 months, way too much!
Date report submitted: 11 May 2002

Sales=Don't Know, Service=Avoid, 
My oil pressure would drop to zero when idling.  I called and the manager did not know the warranty procedures.  They checked the first item, and deduced that it wasn't their responsibility. The End...  I went to Castle Rock, they told me it was the oil pressure sensor.  $25 later, my pickup  was like new.  DON'T TAKE IT TO JOHN ELWAY, their service stinks.

Sales=Avoid, Service=Avoid,
This dealership was previously named Emich Dodge. In 1995, when I bought my Ram 2500 4X4 I went through the fleet manager. I was treated extremely well and paid a very fair price at the time. The service department was extremely good. I negotiated the repainting of my truck for cost after 4 years of ownership and extensive pealing of the paint. Last year the dealership was purchased by John Elway Autonation. I have had nothing but trouble with the service department (missed deadlines, overpriced service, and poorly trained/informed service managers) since the new ownership. The "new" dealership is very impersonal, mechanized, and not worth the building they rent. The salesmen are pushy and there is no negotiation on their "one price" policy. They do not go the extra mile to win your business or retain you as a loyal service customer. Avoid like the plague.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: May 3, 2004