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The most recent reports are at the top of the list; the oldest are at the bottom.
Sales=Don't Know, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes,
The Service department at Lithia Foothills Chrysler is the worst shop I have ever dealt with. They performed repairs that I specifically told them not to perform and then they held me liable for the repairs. They also said that when I had a rear differential fail at 15k miles that they would not cover it under the Dodge factory warranty because it was obviously driven inappropriately. Which was complete bunk, the first year of owning that truck it saw about 10 miles of dirt roads and the rest of the time was driven on pavement very conservatively. It also took four visits and getting the General Manager involved to have them replace the sway bar bushings. About 40,000 miles later the rear differential failed again and when I took it in they told me that the last person to work on it, which was them, shimmed the differential out wrong. They then denied it and said that since someone else who was obviously incompetent working on dodge trucks did the repair, they wouldn't cover it under the warranty. This time it took getting Dodge's corporate office involved and they still took 2 weeks to get it done. For a summary of this dealership, they are scam artists who don't care about their customers and are just looking for the quick buck. AVOID THIS DEALERSHIP AT ALL COSTS!!!!!!
Submitted by: Bryan Swain Poloxskier[a]aol.com
Number of dealership visits=8, Last visit date=4/12/04, Date report submitted: Mar 8 15:49:28 EST 2005
Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes,
Britt went more than extra mile to get me the vehicle that I wanted. My only poor experience is that they removed another dealers badging, and scraped the paint. 2 weeks later, and I still don't have an answer. This dealer is very low pressure, felt very comfortable going there. Even their finance guy, Kip, was low pressure. Not often seen in the finance office.
Scott Scheffey sascheffey[at]aol.com
Number of dealership visits=2, Last visit date=29 Nov 03, Date report submitted: Dec 22 22:28:10 EST 2003
Sales=Avoid, Service=Avoid, bought there=Yes, scv_there=Yes,
This is a racist dealership. Racist to customers. Racist to employees.
Number of dealership visits=Too Many, Last visit date=4/2003, Date report submitted: 19 May 2003 17:27
Sales=Don't Know, Service=Avoid, bought there=No,
After our 1996 Caravan was recalled, called Al to schedule an appointment. We scheduled an appointment, but when we got there, he said he did not have the part and gave it to another customer. Al said he would call us as soon as they received the part. We are still waiting. We were told if we have a "paid" repair or maintenance, we could come in the any time and it would be done. Any type of warranty or recall work they will NOT do because it does not bring in money for the service department. After 2 weeks, we called the 800 number to complain about the dealership and the person mentioned that they have received multiple complaints about Lithia not doing recalls. We drove over 40 miles to another dealership to have the recall done. What happened to customer service and keeping a current customer satisfied. We are going to buy a new car this year, but we will NOT buy it from Lithia! Will someone at Chrysler do something to keep a loyal Dodge customer from buying another brand of vehicle?
Number of dealership visits=5, Last visit date=April 2002, Date report submitted: 21 Jan 2003 15:59:51
I bought my car there in May of 2002, and since then it has been in the repair shop 3 times, in the last three weeks! The first time, they charged me $150 dollars to fix a $25 dollar part. Well the next week my car broke down and in the shop it went again. They told me my warranty would cover the problem, so I let them fix it. Big Mistake! The next day they called me and told me my total was $215. Well here it is two weeks later, and the same problem just happened again. They just can't seem to fix it right. So now I'm going to after pay even more money to get it fixed again. I definitely wouldn't take my car there if I didn't have to.
Number of dealership visits=3, Last visit date=09/03/02, Date report submitted: 12 Sep 2002
|Good sales department, good service|
|Fair sales, fair service|
|Conflicting or not enough information|
|Poor Service or Poor Sales Department|
|Avoid like the plague!!|
|Don't Know or No Experience|
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This page was edited on: May 3, 2004