Crowley Dodge - Bristol, CT

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Try and talk to the department manager if possible, I can't remember his name but he's been awesome to me. On the other hand, by my team supervisor (Mark A.) I've been misled and pressured into purchasing expensive maintenance packages even after saying "No Thanks"! I was misled when I first bought my truck and had only 8 thousand miles on it...my front end was shaking at slower speeds and I was told by a couple of veteran mechanics, one being my father the other a close family friend that it simply looked like cupped tires. When I brought the truck down for a routine oil change I was told that they could not and would not rotate my tires! The supervisor for my maintenance team (red team/Mark A.) tried to sell me some package that I didn't need or want at the time especially because I didn't have 500 dollars for it. Mark's tone of voice was inappropriate as he preached to me about my tires and how they needed to be rotated at like 5000 miles or something and that if I bought their package I wouldn't have had that problem. He then tried to sell me NEW TIRES!!! New tires at 8000 miles...Guess what...I rotated them myself and got 45,000 miles out of them with no problems! Twice I've dropped off my truck first thing in the morning for routine oil and filter changes and they never called me back to tell me it was ready for pick up...I had to call them. Once they told me they didn't have time to get to it! Lastly, when I bought this truck I received a "preferred customer" program which means I get free oil changes...they never believe me and take 15 minutes every time to find me in the computer, a couple times asking me at pick up to pay for the maintenance.
On the other hand...my salesman was THE BEST! If you're looking for a Dodge truck see Luigi, he is helpful, kind and doesn't pressure you. He still takes time to talk and ask about the vehicle when I go in for my maintenance. Parts department is also helpful and professional.
Submitted by: steve      cleverlandshark2001[a]yahoo.com
Number of dealership visits=10+, Last visit date=Winter 06, Date report submitted: Jul 5 09:27:14 EDT 2006

Sales=Don't Know, Service=Don't Know, bought there=Yes, scv_there=Yes,
Sales and Service WERE excellent when the dealership was Dodge Village. Service has been a headache since new ownership took over. My last visit they had no record of me or the truck (by VIN) in their computer. The attitude was they could not be bothered with take the time to search in the computer. They still did not want to believe me after showing them documents stating I bought the truck from them. After about half an hour of arguing someone else in service came by, offered to help, and fixed the problem. Some people at crowley dodge need to learn basic customer service skills.
Number of dealership visits=4, Last visit date=4/18/03, Date report submitted: 07 May 2003 16:28

Sales=Good, Service=Poor, bought there=Yes, scv_there=Yes,
they had to replace my door after after screwing it up. Would not trust! Everyone has good and bad with all dealers. They just lost my trust with anything.
Number of dealership visits=3, Last visit date=12/13/01, Date report submitted: 02 May 2003 20:28

Sales=Avoid, Service=Avoid, bought there=No, scv_there=yes,
high, high pressure sales tactics. I did not like the games they played. The service department was rude to me. Sorry to say this was a bad experience
Number of dealership visits=3, Last visit date=02/12/2003, Date report submitted: 21 Feb 2003 15:44

Sales=Don't Know, Service=Good,
Was Dodge Village before being bought buy Crowley Dodge. Sales dept was excellent, referred 5 people to check prices all bought trucks.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 21, 2007