Modern Motors - Thomaston, CT

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Great easy feeling ever time i go there. Prices are fair and seem honest.
Number of dealership visits=3, Last visit date=033104, Date report submitted: Apr 1 15:54:16 EST 2004

Sales=Good, Service=Excellent, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Service was great in and out as promised and was only sold what i needed!!! Very Happy..
People i can trust they know my name when i walk in..
Number of dealership visits=4, Last visit date=033004, Date report submitted: Apr 1 15:50:40 EST 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
overall ...the best sales and service teams in CT. kudos to them for their excellence
Number of dealership visits=10, Last visit date=November 2003, Date report submitted: Dec 8 12:33:48 EST 2003

Sales=Avoid, bought there=No, scv_there=No,
I visited 3 dealers in the area and this was the worst. Plain and simple. Avoid and save time!
Number of dealership visits=2, Last visit date=1/28/03, Date report submitted: 02 Feb 2003 06:01

Sales=Avoid, Service=Avoid,
This place is a joke. No product knowledge!! The salesperson took an hour to give me a bad price and bad information!!
Number of dealership visits=2, Last visit date=1/9/03, Date report submitted: 13 Jan 2003

Sales=Avoid, Service=Don't Know,
the salesmen are not to be trusted
Number of dealership visits=1, Last visit date=12/02, Date report submitted: 31 Dec 2002

Sales=Excellent, Service=Excellent,
An excellent place to do business. Service has been fantastic on the 7 vehicles I have bought in the past 15 years from them. Great, honest people.
Number of dealership visits=5, Last visit date=12/19/2002, Date report submitted: 23 Dec 2002

Sales=Excellent, Service=Excellent,
Went above all expectations they truly came thru when I needed them. Car was down with major transmission problem and they repaired in two days. Fantastic.
Number of dealership visits=5, Last visit date=12-02-02, Date report submitted: 20 Dec 2002

Sales=Excellent, Service=Excellent,
I've been buying and servicing cars at modern motors for 10 years. They are the most honest and upfront people I have ever been associated with at a car dealer. We're very happy.
Number of dealership visits=6, Last visit date=11-15-03, Date report submitted: 20 Dec 2002

Sales=Avoid, Service=Don't Know,
I went down to modern motors 3 times to work out a deal on a new Dakota. Finally worked out a deal to order one from the factory and was told it would take five weeks to come in. I asked the salesman (Todd Kindness) to call me and let me know if I was approved for the 2.9 financing. He said no problem, he should know in a day or two. A week goes by, and no call. So I call him and he says I am all set,and he will call me when the truck is shipped. So five weeks comes and goes with no call, then six weeks, then seven. So I call him and he says that he never told me it would be five weeks,(LIE!!!) and he would talk to his sales manager and call me right back. He never called back so I went down the next day and got my deposit back! The sales dept. at modern motors are a bunch of liars and B.S. artists. Avoid them like the plague.
Date report submitted: 19 May 2002

Sales=Avoid, Service=Avoid,
We have a 99 Dodge Caravan,at 46000 miles the head gasket went. Chrysler had a secret warranty on it and agreed to pay for all but 100$. Modern Motors had it for 4 days and when we went to pick it up it had a exhaust leak. I took it back they tried to pass it off as a EGR hose clamp that was loose...Wrong!! Suddenly, I had to have the EGR gasket replaced AND the catalytic converter gasket replaced. When I picked it up again the engine was ticking (Something I had never heard before). I took it back AGAIN, they tried to tell me that it was inferior oil (Anyone knows when you change a headgasket you change the oil - apparently that isn't the practice at Modern Motors). They ADMITTED that they didn't change the oil (They did it 3 repairs later!!!). As for the ticking (which is getting louder and they admitted they heard it) they said it could be the fuel injectors (which is a known problem on all caravans). The second time they said it was the timing chain and they were NOT going to fix it because it wasn't their problem - they said they didn't cause it. No noise before headgasket repair---Now a ticking sound in engine I THINK IT IS THEIR PROBLEM!!! The service dept at Modern Motors is HORRIBLE!!! STAY AWAY!!!!!
Date report submitted: 15 Feb 2002

Sales=Don't Know, Service=Avoid,
They do not know how to diagnose correctly. Takes up to 4 or 5 trips back to fix problem.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 21, 2007