BCP (Brandywine-Smyrna, Inc.) - Smyrna, DE

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
This was by far the most disrespectful degrading and unprofessional experience that I have ever experienced with a dealership. We purchased a vehicle with this dealership and at the time of purchase there was a "we owe" form filled out for some minor body and interior repairs that were to be done to the vehicle. It was decided that they would be done once the tag and title were done so that we would not have to make extra trips to the dealership because we live about 50 miles from them. The repairs were scheduled and we dropped the vehicle off over the weekend (and the one positive thing was that they did provide a vehicle to us during the repair period) with the instruction that it would be done on Monday evening. Monday arrived and during the day we called our salesman and left a message request a confirmation call that the vehicle was ready. No returned call. We then called again right before we were going to walk out the door to go pick our vehicle up and were told our salesman was gone and that they did not think that our vehicle was done but to let them check and they would call back. Approximately 20 minutes later we received a return call from our salesman stating that it was not done and that they just "DIDN'T KNOW" when it would be. I then asked if I could speak with the service manager since it was the service dept. that was doing the work and I was told NO, I am handling this for you. (but he couldn't tell me anything?!?) I asked if he knew if it was going to be a week a month another day or what and still the response was "DON'T KNOW". Two days and several phone calls on my behalf to find out what was going on with the vehicle we were able to pick the vehicle up and it was supposed to be completed. When we picked up the vehicle it was not completed in our opinion. We were told at the time of purchase that since we were driving it off the lot we would get the detailing and the full tank of gas when we pick up t! he vehicle from having the repairs done. The vehicle still had all the salt from the previous snow fall on it and the interior was not cleaned either. The work that was done was to the tailgate, which when we picked up the vehicle it was missing the decals that were on it when we dropped it off. (now we are missing things that we had before). Upon calling them about this, because I had called to complain about the professionalism of their sales team the response that I was given was "I'll order the decals and have them sent to you I gotta go good bye" and they sure did hang up on me! Now this was the second time I was hung up on and this was the Sales MANAGER that hung up. The last time it was the salesman that hung up and that was because I asked to speak with his manager. All around rude, unprofessional, and a disgrace to the Dodge name!
We Love Dodge and the truck! The only thing that we hold against dodge is the fact that they allow people like this represent them. I take soo much away from their name.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=3-14-07, Date report submitted: Mar 15 09:53:59 EDT 2007

Sales=Don't Know, Service=Poor, Parts=Fair, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
These guys seem to treat you like you aren't there they ignored me for 6-8 minutes before they even looked at me. this was after it took them two weeks to work on my car and before that I had to wait 7 days before they had time to get me in. I told them what I needed done to my car they then charged me 65.00 for one diagnosis and threatened me with another to tell me why my car was over heating. They charged me 700.00 bucks to change my plugs,put gaskets around a few plugs to stop an oil leak,and clean my throttle body.then they wanted another 900.00 to change my timing belt and a water pump. I'll admit I might me a sucker but not a all day sucker.
Let me know of a recourse with these good ole boy's in Smyrna.
Submitted by: william ellison         elly3839[a]msn.com
Number of dealership visits=2, Last visit date=2-3-05, Date report submitted: Feb 27 10:42:16 EST 2005

  Sales=Excellent, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
After purchasing my 2003 300M from BCP, I returned the vehicle for service on had such a horrific experience that I refused to use them again. Instead I began using C. F. Schwartz in Dover, which I highly recommend. However, recently I was forced to interact with BCP again when my 300M (with only 32,000 miles on it) broke down in front of the dealership (how ironic!). Turns out the engine has to be replaced but I had such a horrible experience (AGAIN!) interacting with the service department that I had the vehicle towed (at my expense) to C.F. Schwartz for the repairs which will take 1-2 weeks. BCP's sales team was wonderful but I would not buy from them again because I usually have my car serviced where I purchase. I am in talks with C.F. Schwartz about buying a toyota (they are both a Chrysler and Toyota dealer) to replace my 300M which I no longer trust to transport my young children in.
If you want a dealer who goes the extra mile for their customers, it is not BCP. Instead, call C.F. Schwartz at 734-5748. (Note: I do NOT work for, nor am I related to or friends with anyone who works for either BCP or C.F. Schwartz -- I have no vested interest in either dealership's successes or failures).
Submitted by: Pam Schools              plopncrop[a]aol.com
Number of dealership visits=3, Last visit date=09/14/04, Date report submitted: Wed Sep 15 10:48:10 EDT 2004

Sales=Excellent, Service=Good, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have bought my last 5 cars here.... So I get treated maybe a little bit better than average. They also know if the deal isn't right i will buy someplace else. Have bought my last 5 cars from the same salesmen, over a 10 year span. Service department is Fair, not great, you have to get the right guy working on your car to get it fixed right the first time. I have bought 2 used cars there in the past year, both were serviced well before I bought them, new brakes, oil change, etc. That does speak well of them that they do try to give you a safe car when you leave the lot. I myself will certainly buy from them again, don't be afraid to haggle with them, and do your homework before walking in to buy, know the true value of what your looking at, check NADA and kelly blue book values of the car your gonna look at.
Good salesmen, know what they are selling. Service department acts like they doing you a favor sometimes, instead of doing their jobs.
Number of dealership visits=5, Last visit date=04/14/04, Date report submitted: Jul 10 14:11:52 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Good, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Excellent = Honest, reliable, go extra mile. Never give up on a problem. Love this dealer! great experience, better prices nice people lots of help
Number of dealership visits=2, Last visit date=february 5, Date report submitted: May 18 11:39:17 EDT 2004

Sales=Fair, Service=Excellent, bought there=Yes, scv_there=Yes,
I just recently bought a 2000 Dodge Neon at BCP, the car salesman never gave me a owner's manual for the car , and he only gave me one key until i kept going there to bug him. I took my car back there the 2nd day that I had it because my engine light was on and they told me it was nothing. Then I told them that my breaks were squeaking they told me because it was wet outside, my warranty is almost up so I hope everything else goes right with my car!
Number of dealership visits=3, Last visit date=NA, Date report submitted: Sep 22 13:00:51 EDT 2003

Sales=Don't Know, Service=Avoid, bought there=No, scv_there=Yes,
Both of the two times I took my Dodge Stealth for service here, it came out with problems it never had before. The first time it was serviced, it came out with a rattling noise after the starter engaged. The second time I took my car here, they told me I needed a new clutch and new brakes. Cost plus tune-up: $1877.48. They also charged me $20 to order a part, and charged me $29.50 to look at the starter's rattling noise ... even though this was a call-back because they created the problem ... and for my $29.50 all they did was tell me my exhaust was noisy! The car came back with the speedometer not working and the brakes pulsating violently when engaged ... and the dealership even knew about the speedo problem when they gave it back to me, and would have known about the brake problem had they test drove the vehicle. Less than 4,000 miles after BCP's $402.77 brake job, I need new brakes again, and now I have to buy a new speedo cable, too. In addition, at the next oil change after BCP's "service," the technician told me there were metal filings in the oil, and so I had to have an engine flush. The oil (I've used Mobil 1 exclusively) never before had any metal in it. I'm writing to DaimlerChrysler about this dealership!
Number of dealership visits=2, Last visit date=April 11, 2002, Date report submitted: 22 Jul 2003 15:10

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
They made it worth my while to buy 300 miles from home!!! Bought two vehicles from them and happy with both.
We have another car that we were using on a trip to the beach last summer when the head gasket blew. Service department went the extra mile getting us back on the road in 26 hrs at a reasonable price, saving the vacation!
This is my way of saying "Thank You."       Cris
Number of dealership visits=4, Last visit date=July 2002, Date report submitted: 17 Apr 2003 19:54

Sales=Poor, Service=Poor, bought there=Yes, scv_there=Yes,
ordered new ram, took 6-8 months to get in and when finally did they could not go get it from the train yard where it was sitting. Missed out on a 30k+ sale. Newark got my business.
Number of dealership visits=7, Last visit date=12/31/01, Date report submitted: 16 Mar 2003 07:39

Sales=Good, Service=Excellent,
Service on my '01 2500QC CTD was as promised on my one visit earning and "excellent." I just ordered an '03 3500QC SRW HO CTD from their sales department. My salesperson, Rick, was excellent. The only reason the sales department didn't rate an "excellent" was the apathy of the other salespeople the day I visited on my salesperson's day off. I was there with checkbook in hand to order my truck, but they told me I'd have to return when my salesperson was there.
Number of dealership visits=4, Last visit date=01/08/2003, Date report submitted: 10 Jan 2003

Sales=Excellent, Service=Excellent,
We bought 2 new vehicles recently, they are the greatest. We couldn't be more pleased. I highly recommend them.
Date report submitted: 16 Aug 2002

Posted to DiRT:
they do try, and I've had pretty good service through them - I'd have to give them a "recommended" rating.

Sales=Poor, Service=Avoid,
I bought a 1994 Plymouth Sundance that came with a 2 month warranty. I took it to them 4 times during the warranty period because the care was running hot. They did NOTHING for it. After the warranty period was up I took it to a different repair shop where they figured out the problem in less than 5 mins.! I needed a new radiator - cost $365.00. After the repair work, the car ran fine. AVOID THEM!!!
Date report submitted: 04 Feb 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 21, 2007