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The most recent reports are at the top of the list; the oldest are at the bottom.
Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes,
My husband & I purchased a new Dodge Dakota Aug. 15, 2005. Excellent experience with the sales rep. He was very respectful and listened to what we wanted. Great follow up and backs up what he says. Definitely will buy there again. Couldn't be happier.
Great truck. Loaded with everything except a HEMI.
Submitted by: =Heather
Number of dealership visits=3, Last visit date=09-14-05, Date report submitted: Sep 28 14:11:46 EDT 2005
Sales=Excellent, Service=Excellent, Parts=Good, bought there=Yes, scv_there=Yes,
Great folks! Not the cheapest but the best by far!
Submitted by: Withheld by request
Number of dealership visits=3, Last visit=2-25-03, Date report submitted: Aug 10 14:02:59 EDT 2004
Sales=Avoid, Service=Avoid, Parts=Poor, bought there=Yes, scv_there=Yes,
I cant get over the fact these guys are still in business. I don't like to slam businesses but these guys are a joke. Chrysler where are you???? Chrysler needs to step up to the pump and shut these guys down.
Submitted by: Jim Blye
Number of dealership visits=3, Last visit date=2-25-03, Date report submitted: Jun 2 23:24:14 EDT 2004
Sales=Don't Know, Service=Excellent, Parts=Good, bought there=Yes, scv_there=Yes,
Comments were suggestive and silly, so they are not posted.
Submitted by: Bob Regal - Name may be forged
Number of dealership visits=1, Last visit date=2-14-03, Date report submitted: Apr 19 14:16:19 EDT 2004
Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes,
After high school and boot camp I was station in Texas at Ft hood. My mother wanted me to have a safe and reliable vehicle since I'd be traveling such a distance every time I'd come home. So we went to bob boast dodge and bought a 2000 stratus. Four years and 40,000 plus miles and not even a hiccup. I was so impressed that when i came home on leave from Iraq I purchased an 04 ram with the newly released hemi engine. I think my hometown dealership is great.
During purchase of my new truck I drop the stratus at the service department to have my oil change and a once over before heading back to Texas. Those guys there are great, they even wash the vehicle for free, I didn't even ask but they said this was their thank you to me for helping keep our country safe and free. And to all the people who complain on this site be thankful you live in this country.
Submitted by: Lacosta Barber
Number of dealership visits=NA, Last visit date=Jan 2004, Date report submitted: Apr 17 12:41:13 EDT 2004
Sales=Don't Know, Service=Excellent, Parts=Don't Know, bought there=No,
I am in a wheel chair. I ran over a curb in my caravan and broke the sliding door, so i could not get out of my van. Came in to dealership just as they where closing, the man in the service department stayed late to fix my door. I offered to tip him, but he would not accept my tip and charged me nothing. Thank god for the kindness of this gentleman. I never expect this type of service in this day and age.
Number of dealership visits=3, Last visit=04/14/04, Date report submitted: Apr 17 11:39:11 EDT 2004
Sales=Avoid, Service=Avoid, Parts=Don't Know, bought there=No, scv_there=No,
Classic Sales people...the salesman wanted to sell me a Ram 2500 4 x 4 diesel for sticker...$39,000.00 and give me $20,000.00 for my trade. I told the salesman I can get it for Invoice down the road. Then offered me the truck for $35,000.00 and now only $16,000.000 for my trade. Do the math, it's the same friggen thing, $19,000 either way!! He then pretended to not understand what I was talking about when I told him this. He actually wasn't even that good because when you figured in the dollars and cents the second offer was $400.00 more! I then left telling him I used to be a engineer and addition and subtraction was not that confusing for me. I still don't think he got it or was very very good at acting dumb.
Many friends will not go back to their service department for damaging their wheels and rims during service and being very rude.
Number of dealership visits=2, Last visit date=2/14/04, Date report submitted: Feb 22 12:00:50 EST 2004
Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
After 72 years, this is the very first brand new car I purchased. They have been so accommodating in every way. They were able to keep my payment in a range that was affordable on a car I absolutely love. The regular services have been done there at the dealership and I always feel they review what is necessary at the mileage I have on the car. I had the misfortune to be involved in an accident with the car and the dealer service manager seemed to have made all the heartache and disappointment go away with the attention to having the body shop make it like new. He even contacted me that night at home knowing how upset I was with the damage to check that i was not physically suffering. These people treat you like family. I know that my neighbors gave them high marks all the time. They can be some of the most critical people in which to do business. They are mostly younger (30-50 yrs old) affluent, demanding and hardest to satisfy. That is when I had decided to take my Lincoln in and try out the service there. They treated me so well that is what swayed me to purchase my 2002 Dodge Stratus from them. The car has 19,000 miles on it now. I may even replace it with another vehicle in a couple of years. I will not shop anywhere else with the trust I have in everyone in this dealership. Kudos’ on a job done right over the last 4 years since I decided to do business there! So many people bellyache about car purchases and service issues; obviously they have net experienced the Bob Boast Dodge way of being a valued customer.
In an imperfect world they try to keep a smile, sense of humor, and do the right things for a customer. The rest of the customer service world could learn from these folks.
Submitted by: Ruth
Number of dealership visits=12, Last visit date=10/1/03, Date report submitted: Oct 3 12:56:00 EDT 2003
Sales=Avoid, Service=Avoid, bought there=Yes, scv_there=Yes,
Bought a Truck there w/ only 51000 miles on it. Truck appeared to be in superb condition. Boy was I wrong. Among numerous problems which started surfacing every time I took it in to be worked on the problem was never satisfactorily completed, half a$$ed. A rep. of their service dept. tells me I'm a pain in the a$$ and don't bring my vehicle back.
My truck sat for 3 weeks and when I came back, upon starting it up enough oily smoke blew out of my exhaust to cover the entire front of my home. Now I'm pissed. Took the truck back to the dealership and demanded to have the valve stem seals replaced. They refused and told me I would have to pay for the repair myself. $600.00
I ran a Car Fax report on the vehicle, which is what I should have done in the first place but didn't because of the low mileage and appearance of the vehicle, and found out the truck had been a repo and sat for (1) entire yr. causing the valve stem seals to deteriorate and start rotting. Furthermore there was a odometer rollback discrepancy of 5000 miles.
I confronted the dealership supervisor (with proof) of the situation and he told me Car Fax was unreliable. Furthermore, supervisor tried telling me all trucks burn 1 qt. per month, even brand new ones. I have had to add 1&1/2 qt.'s of oil to this truck every month. The vehicle is used only for transportation, no pulling or related use.
Before I came aware of these problems and leaving on my trip I also bought my daughter a 2003 Neon which come to find out they only gave her (1) to the vehicle. She went to have a duplicate made and was told it was a laser cut key costing around $250. ea. which had to come from the manufacturer and through the dealership.
From the treatment I have been subjected to by the staff of this dealership I would STRONGLY suggest to anyone who is interested in buying a Dodge NOT to have any dealings with this dealership as they can't be trusted or relied upon . I will be contacting the president of this company seeking rectification and until they fix or correct the problems my comments stand.
Submitted by: John Fischer
Number of dealership visits=Several, Last visit date=08-06-2003, Date report submitted: 10 Aug 2003 11:58:06
Sales=Good, Service=Avoid, bought there=Yes, scv_there=Yes,
Paid cash for a Truck, sales was cool about the transaction and even sold me the vehicle at a reasonable price. Being a used vehicle there were a few items needing attention. Every time the vehicle was taken in only part of the problem was solved or not touched at all. The last time I was there a service rep. boldly tells me (I'm a Pain in the Ass and don't bring your vehicle back). I could only restrain myself from punching the idiot out but instead called the president of the company who not only extended my warranty but deeply apologized for this idiots actions. There is always two ways to hand rude and inconsiderate people who don't realize where their paychecks come from.
Number of dealership visits=4, Last visit=03-30-03, Date report submitted: 05 Jul 2003 08:35
Sales=Excellent, Service=Excellent, bought there=yes, scv_there=yes,
No problems at all, Love the guys in Service they are a trip! :-) Keep up the good work guys !
Number of dealership visits=6, Last visit date=1-5-03, Date report submitted: 24 Feb 2003 17:31
Sales=Don't Know, Service=Avoid,
I took my Dodge into there for some electrical problems and the well known warped rotors. I first told the service department about the rotors at 8K mi on it. They told me if it got worse to bring it back, not knowing that after 12k it wasnít any longer covered. So after arguing for an hour they decided to turn my rotors. After all that now my truck wonít stop worth a crap!!! They blamed the fact that I tow a 3000lb boat with the truck as being the cause of the problem. I have the factory tow package on my vehicle and itís my fault?? The electrical issue was never fixed and I had to do it myself. The right blinker didnít work when the truck wasnít running. The voltage was 8~9 volts, when it was running its was 12~13. I found a connector loose and pitted from arcing. The service manager told, "donít ever bring your vehicle in here again". I called Dodge and filed a complaint against the dealership, maybe next year the only 5 stars they will see will be up side their thick head!!!
Number of dealership visits=3, Last visit=10 Sept 02, Date report submitted: 15 Oct 2002
Sales=Don't Know, Service=Avoid,
The service personnel there know exactly how they treat people...with very little respect. They are well aware when a defect or problem should be covered by Dodge, but they do not bend when it comes to satisfying a customer - they will not even meet you half way. I have two defective headlights with corrosion on the front of each. The actual light barely shows through due to this defect. The service department is saying it is my fault due to "Sun Damage". I have never in my life seen anything like this on a car. I look at cars that are older than mine and are in the sun more than my car, and I have never seen this before. They will not help me. Also, I took my car in and asked that they rotate the tires and change the old. Later, I realized that they did not rotate my tires, but they charged me for it. STAY AWAY FROM THEM. They do not care about the customers. I had to have my roof painted due to "sun damage", and they would not pay a dime of it. M! y car is only 3 years old. Come to find out, the business that painted my car informed me that the roof of my car "had been painted before". I bought my car brand new!!! Bob Boast Dodge....NEVER TRUST THEM. I really want to get a new Intrepid, but now I have to drive elsewhere since I cannot trust the dealership in my own town.
Date report submitted: 24 Feb 2002
Sales=Avoid, Service=Don't Know,
Went to buy a used car ($7,000), liked it, except felt it was about $500-800 over priced. Asked to come down $300. Said "No, it's fairly priced and we know more about pricing." Said but the tires need to be replaced which they did, they showed were. He wouldn't offer to replace the tires. Told him then I guess I'd have to walk away and he said, and I $hit you not, "OK. See ya". Maybe it was a bad day, either way, Don't go there.
Date report submitted: 31 Jan 2002
Obnoxious A**hole Thieves. Two rotor replacements within 21K. Obvious problem but Chrysler refused to admit or remedy even with arbitration.
|Good sales department, good service|
|Fair sales, fair service|
|Conflicting or not enough information|
|Poor Service or Poor Sales Department|
|Avoid like the plague!!|
|Don't Know or No Experience|
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This page was edited on: February 16, 2007