Carmax - Orlando, FL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Avoid, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I purchased my 1995 Cadillac Sedan DeVille from Carmax in Ft. Lauderdale in 1/02. The vehicle was seven years old but only had 11,000 miles, which I still believe to be true. The Sales transaction was well handled and went smoothly. About a month later, I noticed rust on the rear passenger side seat belt. I pulled the rear seat out, and found a puddle of water in the well under the seat, and the sound insulation was soaked as well. As this was a pre-existing condition, I took it to the Carmax dealership here in Orlando where I live. The Service Department people were pleasant, and said that they would look after it. I called them five days later after not hearing anything. At first they couldn't find the car, then they said they found it and that it was ready. Long story made short, they had not fixed the problem but said they did. I honestly believe that the car sat untouched for the 5 days. The customer always wins though. I am now looking for a 2005!
Chrysler T&C Limited for my wife, top of the line for about $33,000, and guess who's not going to get the chance to sell it to me?
My complaint was against the Service Department, not the Sales Department.
Mike     Longwood, FL 32779
Number of dealership visits=1, Last visit=4/15/03, Date report submitted: Mar 20 14:23:05 EST 2004

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 16, 2007