Dependable Dodge - Vero Beach, FL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Fair, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
i buy a used car and the first week had it did not run right so i told them about and they did nothing about they said that cant do nothing until the engine light is on so 1 mouth ago and the engine light is on and it cost me 300.00 .i did not think that far because i buy a used car
and they should of look at it before they sold me a lemon car.
Submitted by: Withheld by request
Number of dealership visits=5, Last visit date=05-16-05, Date report submitted: May 16 13:46:35 EDT 2005

Sales=Excellent, Service=Poor, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I bought my first Ram from Dependable Dodge in 1997--and was the worst buying experience of my life. The service department wasn't much better, and I swore I would never deal with them again. In December 2002, I was shopping for my next truck, and stopped by just to see what was on their lot, in the off chance they would have the truck I was looking for. I was amazed by the service I received by the sales rep. She went out of her way to get the truck I wanted (which was at another Dodge dealer on the West coast of Florida)--and gave me a better price than I had received through AAA auto buying service. It was then I learned that almost all the employees in the sales/service department were new. I tried the service department, but it wasn't better than before. It took 15 days to make a warranty repair on the rear differential on my new truck. Since then, they've "been too busy" to look at my truck on the day of my scheduled appointment on 3 occasions (4 ! if they don't see it today), refuse to make rental vehicle arrangements (covered under extended warranty in overnight stays) until a full diagnosis is made--which has taken several days with this dealership on more than one occasion. I suppose the only reason I go back there is that the other Dodge/Chrysler dealerships in the area are just as bad, if not worse. At the rate things are going, I will never buy another Dodge again--just because I don't want to deal with the service departments at the dealerships (and I can't stand Ford or Chevy pickups!). If I didn't already have 44,000 miles on my truck I would file a Lemon Law complaint. All in all, the truck has spent 23 days in for warranty repair in less than two years. Most of the days in for repair would have been avoided if the dealership was properly managed and had a "DEPENDABLE" staff.
Submitted by: Al MacLeod       vonlowenhaupt[a]yahoo.com
Number of dealership visits=12 to 15, Last visit date=October 11, 2004, Date report submitted: Oct 11 15:32:55 EDT 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Sales Manager was rude. I had been in the dealership a few times looking at different vehicles. The dealership gave me some values for my trade in. I started looking at another vehicle and suddenly the value of my vehicle dropped thousands of dollars. I was trying to work the deal with the salesman when I found out that my car had suddenly depreciated. I asked the sales manager if this was a game and he replied "yes, it is a game!", I got up and walked out. I felt sorry for the salesman who worked very hard and had done his job professionally. I got a bitter taste in my mouth and haven't bought a vehicle yet. I want a new vehicle but I do not want to play the GAME!
Number of dealership visits=A few, Last visit date=March 2004, Date report submitted: Jun 24 22:17:09 EDT 2004

Sales=Avoid, Service=Don't Know,
The sales manager wouldn't budge on pricing. He wouldn't take away advertising fees or dealer holdback. I told him I already had a better quote on the same Dodge Dakota in West Palm and he said "They are lying to you." At that time I got up and walked out and he said "They are just telling you that to get you into the  ( form cutoff )
Number of dealership visits=NA, Last visit date=NA, Date report submitted: 05 Jul 2002

Sales=Good, Service=Avoid,
This dealer completely failed to promote customer satisfaction. Chryslers Arbitration is a waist of time, avoid it like the plague. An engine problem that can not be fixed, and no offer to replace or refund.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 16, 2007